Information Technology at the U-M -An Organizational Overview

1. Information Technology at the U-M-An Organizational Overview

2. Central IT Organization • University CIO, Executive Director Information Technology Division - José-Marie Griffiths • Office of the CIO - K. Bauer • Center for Information Technology Integration - P. Honeyman • Organization Policy and Education - V. Rezmierski • Administrative Services - J. Tibbs • Product Development and Deployment - W. Aikman • Operations Management - A. McCord • Academic Support - V. Wong • CIO responsible for institutional IT strategy, policy, technical architecture, and external relationships. Reports to the Provost.

3. 700 + staff 60k active computing accounts 152k User Ids 75k E-mail subscribers 42k telephone circuits 2,800 trunk lines to external phone companies 18m calls per month 21k voice mail subscribers ITD “Stats”

4. Information Technology Division • Administrative Services (for ITD) (~40 FTEs) • Financials • Human Resources • Education & Staff Development • Facilities • Academic Support (~30 FTEs) • Instructional Technology • UM-Instructional Environment • GIS • Statistics • Library Services, Digital Library • IMS

5. Information Technology Division • Product Development & Deployment (~390FTEs) • Administrative Systems • PeopleSoft Implementation, Web Services, Y2K, Administrative Systems • University of Michigan - Computing Environment • E-Mail, IFS, Directory Services, Web Gateway Support, LAN Support, General Purpose Computing, printing • Customer Relationships and Support • Desk-top Support, Help Desk, Customer Relationship Management, Site Licensing, Computer “Showcase”, Student Computing Sites • IT Planning and External Relationships • Institutional IT planning, ITD Strategic Planning, Program Development, and External Relationships

6. Information Technology Division • Operations Management (~240 FTEs) • Data Systems Center (Central Data Center(s)) • ITCom (Voice, Data, Video) • Products • Engineering • Business Services • UMTV • Network Operating Center • ITD Desktop Support • Office of CIO, OPDE and CITI (~20 FTEs)

7. Other U-M IT Organizations • School/College/Departments/Regional Campus IT Organizations • Desktop/LAN Support • Faculty and staff support, some student support • Local applications, some duplication of central services • College of Engineering • Computer Aided Engineering Network (CAEN) • Basic service support for engineering students and faculty • Center for Parallel Computing (campus-wide access) • Media Union (with Library and ITD) (campus-wide access)

8. Other U-M IT Organizations • Medical Center (MC-IT) • Hospital Management, Patient Care, and Clinical Computing • Basic service support for Medical School students and faculty • Operates own data centers and network infrastructure

9. Staffing/Budgets • Information Technology Division • 700+ staff, ~ $M95 budget • $M18 general fund, remainder recharged to units • General funds support services provided university-wide • Other IT providers • >1000 staff, ?? budget • Budget management decentralized • ITD - Provost • IT Providers - Schools/Colleges/Departments

10. Key Advisory Committees • Strategic Directions Group (SDG) • CIO, Deans of Major Schools/Colleges, Executive Officers • IT Architecture Group • CIO, IT Planning and leadership of major IT providers • Academic Computing Advisory Committee (ACAC) • Director, ITD Academic Support, Faculty • Research Computing Advisory Committee (RCAC) • Director, ITD Academic Support, Faculty • Academic Computing Support Forum • ITD CRMs, IT Planning, Front-line IT providers

11. Advisory/Key Committees • Student Advisory Committee • Head of Office of CIO, Students • Process Management Lead Team (PMLT) • CIO, Director Administrative Systems, AVPs/Directors, Administrative areas

12. IT Federation Initiative • Sponsored by Strategic Directions Group • Charge to leadership of IT providers (IT Architecture Group) • Develop a plan for the design, development and delivery of current and future information technology infrastructure, products and services to the U-M community, taking into account the technology expectations of students and faculty. • Plan should propose a more coordinated, coherent approach to the delivery of IT services...

13. Challenges of IT Provisioning • University of Michigan Culture • Highly decentralized management • “The University is bizarre and Byzantine, the provost noted, citing decentralization that is tempered by a high degree of collaboration.” • “The ‘Michigan Way’ is about as far away from Mr. Chips as you can get. It’s a lot like Dr. Seuss…” • ‘The University of Michigan doesn’t accept things at face value, they must be open to examination…” • Everyone’s an “expert”

14. Challenges of IT Provisioning • Issues and Models of Governance/Collaboration • Federal/State Model (?) • United Nations (?) • Feudal Fiefdoms (?) • Public Service Commission for regulation of “utility services” (?) • Relationships with academic schools/colleges (more “everyone’s an expert”) • Academic Outreach • School of Education • School of Information • Libraries

15. If I Were Running the Show • Establish clear responsibilities, roles and relationships • More formally bind IT providers together in a way that encourages and facilitates collaboration (dotted line reporting to the CIO…??) • Build stronger relationships with academic units which would facilitate “commercializing” research to the benefit of the university community

16. If I Were Running the Show • Sharpen the focus upon three major roles of information technology • Support the “business operation” of the institution • Provide the ubiquitous, utility information technology services to the university community • Support the use of information technology in the research, learning, and teaching missions of the University