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Integrating Business Skills Into Ecotourism Operations - Workshop - June 2012

Integrating Business Skills Into Ecotourism Operations - Workshop - June 2012. Human Resources for Ecotourism development Alexandre Tsuk Managing Director Inthira Group. What is he doing here?. Who am I ?. 3. 1. 2. East Meets West. 1. Finding and hiring the right people

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Integrating Business Skills Into Ecotourism Operations - Workshop - June 2012

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  1. Integrating Business Skills Into Ecotourism Operations - Workshop - June 2012 Human Resources for Ecotourism development Alexandre Tsuk Managing Director Inthira Group

  2. What is he doing here?

  3. Who am I ? 3 1 2

  4. East Meets West

  5. 1. Finding and hiring the right people 2. Ensuring that your employees are satisfied and want to stay working for you 3. Types of benefits you should offer to employees 4. Planning effectively for succession

  6. Finding the right people • Word of mouth • Inside the Cie: bonus if referral • Connections within the company • Outside: FB, network • Classic • Catch them young ! Partnership with schools • Ads (newspapers, in front of properties) • Importance of the reputation • 15 years of clean records ! • State the obvious: Inthira, the natural choice

  7. Hiring • Clear Job descriptions • References • Relax, it’s Laos • Keep it real • Experience is not important • Does he/she have the right attitude Ex: GM @ Inthira Champasak

  8. Satisfaction of the staff • Money • Do what you say • Say what you do • Listen • Be fun • Help them grow (training, interviews) • Keep it cool

  9. Benefits • Housing • Good Food • Personal Insurance • Sponsor their activities (sponsor the soccer team) • Health check up • Shade for the scooter • Let them relax… but not too much !

  10. Next • Be open and true about your plans • Organize • Structure

  11. Skills of a manager in Laos

  12. 10 Tips

  13. Tip number 1 Let’s put our problems behind us

  14. Tip number 2 Be curious, Not judgmental

  15. Tip number 3 Don t give up – repeat, repeat, repeat

  16. Tip number 4 Respect the traditions This not only builds the relationship, it helps you be effective because you understand your partner better.  You know where he or she is coming from.

  17. Tip number 5 Follow the flow, if it works, don’t change it

  18. Tip number 7 Tell me… I forget. Involve me… I understand. Show me… I remember.

  19. Tip number 8 • In Rome, do like the Romans. In Laos, do like the Lao. • Find a compromise • Consensus – sharing, harmony at every moment of their life • Do not put yourself forward • Be loyal • Respect the people above you (eldest, boss)

  20. Tip number 9 Learn the language

  21. Tip number 10 adapt

  22. Questions?

  23. Tip number 6 Sometimes things are just not logical here !

  24. Thank you for your time Find us on www.inthira.com

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