Size Matters. CWLA CONFERENCE February 24, 2004. Introduction. Karen L. K. Valentine Staff Representative Delaware Public Employees Union, AFSCME, Council 81 302 323-2121. MANAGEABLE CASELOADS.
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February 24, 2004
Maintain experienced staff by lowering turnover rates
All levels of employees need to be accountable not just the worker
such as LMC, quality circles, lunches etc.