Membership Survey 2007

1. Membership Survey 2007 Conducted on behalf of The Communication Workers Union byCentury One Publishing Ltd

2. Introduction • The purpose of commissioning this research was twofold:to gauge the CWU membership’s opinions of the main ‘public domain’ communication tools used by the Union; and, to create a benchmark on which to measure the membership’s changing attitudes to these communications. • Circa 22,000 email invitations were sent out to members, and within the research period 5,462 replies were received. This represents an approximate 2%+ sample of the Union’s membership • For the purposes of this presentation – only topline results have been shown, and where applicable results from more than one question are illustrated together. • The raw results showed an approximate 2:1 bias in favour of Telecoms & Finance members, therefore the analysis here has been re-weighted to better reflect the actual balance of Postal v Telecoms & Finance members within the CWU.

3. Age and sex profile • The Union’s membership is only 16% female. • Two-thirds of the Union’s members are between 35 and 54.

4. Ethnic and economic profile • The majority of the Union’s members describe themselves asWhite-British. • Three quarters of members describe themselves as semi-skilled, unskilled or skilled manual workers.

5. CWU membership profile • 53% of respondents have been members for 5 years or more. • 61% of respondents are lay members only.

6. CWU membership profile • Data reflects average membership split between Postal and Telecoms & Finance members. • The geographical split of the membership does not appear to show any major bias.

7. Membership of other organisations Other professional organisations mentioned include: • AAT • AENA • BCI • BCS (British Computer Society) • British Psychological Society • CII • CIM • CIMA • Communications Network Society • Connect • Corgi • CSMA • CWUHA • EWU • FBU - Fire Brigades Union • GMB • I.W.W • IAM • IBTE • IEEE/IET • Institute of Safety and Health (IOSH) • Institute of Supervisory Management • ITC • Labour Party • Liberal Democratic Party • MIAM • MSA • National Union of Teachers (NUT) • NUJ • Professional Association of Teachers • Retained Fire Brigade union (RFU) • SCTE • T&GWU • TA • TCN (The Communications Network, aka the IBTE) • UCU • UNI Global Union • UNISON

8. Where members work • Other organisations with very small representation included: Business Post, Alliance & Leicester, ClientLogic and Capita.

9. How members are employed • Other categories with very small responses include:Unemployed, on training scheme, permanent sick leave and maternity leave.

10. How members describe their professional skills

11. How much members earn • Less than 0.5% of respondents say that they earn more than £55K per year.

12. Made provision for retirement?

13. How many people do you work with? • 70% of respondents share their workplace with 50 people or more.

14. How members keep up to date with developments in their industry

15. Which edition of CWU Voice do you read?

16. How many issues have you read in the last year?

17. How an average issue is read

18. How long is spent reading CWU Voice

19. Reading patterns within Telecoms & Finance edition of CWU Voice

20. Reading patterns within Postal edition of CWU Voice

21. How long members keep their edition of CWU Voice

22. How many people* read a single issue of CWU Voice * - in addition to the recipient.

23. Average issue readership • Telecoms edition:Each copy read by an average of1.4 people. • Postal edition:Each copy read by an average of1.5 people

24. Do members discuss CWU Voice in the workplace?

25. How the Telecoms & Finance edition of CWU Voice is rated by its recipients

26. How the Postal edition of CWU Voice is rated by its recipients

27. Have you visited www.cwu.org

28. How often do you visit?

29. Do you visit Billy’s Blog?

30. Which parts of the website do you visit most regularly? • adverts • advice • AGREEMENTS • agreements postal section • apprentice bits • Articles on Royal Mail which may / will affect my position. • B’ham branch site • Benefits • Billy's Blog • BoB's • branch details • Branch News • branch official's bulletins • briefings • BT articles • BT news • BT Pay campaign information • campaign materials • clerical & cash handling • Communications • competitions • Computacenter • conference report • Contact List • CWU Scotland • CWU SERVICES • cwuha.org • Disability and special needs • discrimination and legal • Education and Training and the Discussion Forum before it was removed • Employment Law site • equal ops • Equality page • Events and members area • Facts • features • Feedback • Front page only • General & telecom news • general and health and safety. • Global Services • Headlines • Health ,Safety & Environment • Home • Information on pay review • information pages • job section • L.T.B. • Latest News • Learning and Education • legal services • letters • Letters to Branches • LGBTAC and information on employee rights. • logistics • LTB Postal • LTB SECTION AND NATIONAL AGREEMENTS • Members area • NEWS • Organising • Pay information • Pension Advice • Policies and Procedures • Postal • PTS • Research • retired members • Royal Mail related articles • TELECOMS AND FINANCIAL SERVICES • Training • Vacancies • Womens • Workplace Regulations • Workplace rights • Youth.

31. How do you rate www.cwu.org