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Disaster and Recovery. How to think about the “unthinkable”. 24 / 7 / 365 worldwide 3900 flights a day Coordination of maintenance, flight services and crew support 250K passengers a day 250 destinations Direct to consumers thru AA.com

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disaster and recovery

Disaster and Recovery

How to think about the “unthinkable”

slide2
24 / 7 / 365 worldwide
    • 3900 flights a day
      • Coordination of maintenance, flight services and crew support
    • 250K passengers a day
    • 250 destinations
    • Direct to consumers thru AA.com
    • Coordination with the travel industry distribution systems
  • All under multiple regulatory jurisdictions and oversight
premise one
Premise One

For any business… problems, challenges or outright disasters are part of the process

It is ok to not have all the answers…

It is not ok to not have all the questions…!

premise two
Premise Two

Your product may be insurance, travel, accounting services, tech support or PR services…

But your business is information…

  • Client lists, sales leads and sales orders
  • Receivables and payables
  • Contracts and business fulfilment
  • Regulatory issues and tax info
sample questions
Sample Questions
  • Business Info: Clients, suppliers, advisors… plans, on-goings projects, opportunities
  • Business Assets: Details of the people, the operating locations and the businesses tools
  • Business Process: Who does what…who knows what… within my business.
work with the questions the answers will come
Work with the questions… the answers will come
  • Develop these questions and the results into a plan that works for you and your business
    • Keep it simple and workable
      • Do not over work it
    • Keep it fresh and updated
      • Quarterly, monthly, weekly if that’s what works
    • Run a drill at least once a year
      • Loss or leadership, weather or act of God, power, equipment or computer failure, etc.
in conclusion
In conclusion
  • Protect your information assets
    • Backup data
    • Redundant access
    • Distributed access
  • Develop resiliency
  • Make the investment to protect your investment
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