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Tenbrook Ten Women’s Leadership Seminars

Tenbrook Ten Women’s Leadership Seminars. Seminar I 9 February 2014 Pam McNamara, Anne Gardiner, Lauren Millette. Purpose & Agenda. 20 min. 20 min. 20 min. 45-60 min. 10 min. Agenda for Today & Check in – TODAY’S TIMEKEEPER & SCRIBE Earning and Growing in your Seat at the Table

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Tenbrook Ten Women’s Leadership Seminars

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  1. Tenbrook TenWomen’s Leadership Seminars Seminar I 9 February 2014 Pam McNamara, Anne Gardiner, Lauren Millette CONFIDENTIAL to Recipient P McNamara Women's Leadership Seminar 2014-02-09.pdf

  2. Purpose & Agenda 20 min 20 min 20 min 45-60 min 10 min • Agenda for Today & Check in – TODAY’S TIMEKEEPER & SCRIBE • Earning and Growing in your Seat at the Table • Giving and Receiving Feedback • Running a Meeting • GET DINNER • Managing Expectations • Using Our Voice to Make the Impact We Want • Next Seminar • Wrap up, Check Out CONFIDENTIAL to Recipient P McNamara Women's Leadership Seminar 2014-02-09.pdf

  3. Check in & Ground Rules Ground Rules • Why ? • One speaks, all listen • Mobile phones off • Respect others’ opinions • Be fully “in” the meeting • Start and finish on time • What happens in Tenbrook stays in Tenbrook Check in • Why do it? • Today’s “check in” • Share interesting/surprising thing • “Weather report” • YOUR Objectives for T-12 • In “Regular Meetings” • Brief, 30-60 seconds • No responses, editorials from others • Confirm “in” the meeting CONFIDENTIAL to Recipient P McNamara Women's Leadership Seminar 2014-02-09.pdf

  4. Objectives for Tenbrook Ten (T-10) • Be more serious • Improve communications skills (2) • Confidence in voicing opinion • Convey opinions briefly and clearly • Time management skills • Make presence know • Productive leadership • Be a less dominating team member • Find voice, strength to be a leader • Become a more confident leader • With your input, build this into a stronger program “Our goal is to develop practical skills that will help Tabor's female students be powerful agents of change now and in the future” Your Objectives: CONFIDENTIAL to Recipient P McNamara Women's Leadership Seminar 2014-02-09.pdf

  5. Check Out & Next Steps • LAST WEEK’S TOOL’S AND CONCEPTS: Tools & Concepts for Monday Morning • Taking Initiative • Finding Mentors • Meeting Purpose, Plan, Agenda • Meeting Check in (weather report), Ground Rules • Giving and Receiving Feedback • Ladder of Influence • Situation, Complications, Key Question: SCQ • Check out, Summing Up • …. • …. • …. CONFIDENTIAL to Recipient P McNamara Women's Leadership Seminar 2014-02-09.pdf

  6. Tenbrook Ten Series CONFIDENTIAL to Recipient P McNamara Women's Leadership Seminar 2014-02-09.pdf SEMINAR SERIES • Taking Charge • Managing Expectations • Using our Voices

  7. Below are the top five ways people deflect a feedback given to them Earning and Growing in Your Seat at the Table • You are wrong • You don’t see the whole picture • You just don’t like me • This is irrelevant • This is a bad system

  8. Earning and Growing in Your Seat at the Table Productive Conversations TOOL: • Balance: Inquire vs Advocacy The Ladder of Inference Draw Conclusions Add Meaning Advocacy Inquiry Select Data Observable Data Source: Chris Argyris; also summarized by Peter Senge, et al, “Fifth Discipline” CONFIDENTIAL to Recipient P McNamara Women's Leadership Seminar 2014-02-02.pdf

  9. Tenbrook Ten: Case Study “One thing I remember as a junior proctor in Spring St was the rivalry between our sophomore girls and the senior/juniors in Pokoik.  I remember an instance or two of demeaning words written in sidewalk chalk outside Spring.  The exact details are vague, but I remember  feeling the pull between the girls in Spring and my peers/classmates/friends in Pokoik.  I heard a lot of both sides and keeping that neutral attitude was extremely difficult. Girls in Spring asked what I heard from girls in Pokoik and vice versa.  I had defensive residents and friends come to me, stating their case, placing blame on other friends.  For the rest of the year, it was very tense.  I honestly think one of the hardest things a female leader has to deal with is balancing her friends and social life with her responsibilities.  Girls gossip a lot more than guys and every little comment can be perceived differently by a friend, and sometimes it's hard to say, "I just can't talk about that," because you want to be with that close group of friends.” This happened about ten years ago. Have times changed? CONFIDENTIAL to Recipient P McNamara Women's Leadership Seminar 2014-02-09.pdf

  10. Here is a simple useful guide for giving feedback Earning and Growing in Your Seat at the Table What should this person: • Retain? • Reduce? • Increase?

  11. Practicing Feedback 1: Earning and Growing in Your Seat at the Table • Pair up with a partner • Have one of the partner draw a Rabbit ( 1 minute) • Show that to your partner (1 minutes) • Give your partner feedback on Retain, Reduce, Increase (1 minute each)

  12. Earning and Growing in Your Seat at the Table Home work – BEFORE Seminar II 1. Video, Jack Welch’s talk on “False Kindness”. What can we learn from this?: URL: http://www.youtube.com/watch?v=x6CoOhKCLIk • Exercise #2: Give your “elevator pitch” – a 60 second statement about something you care about. • Pair up with someone • Stand up and deliver your elevator pitch to your partner (1 minute) • Give your partner feedback on retain, reduce and increase (2 minutes) • Switch roles and repeat steps 2 and 3 USE THE SIMPLE FRAMEWORK: What should this person: • Retain? Reduce? Increase?

  13. Earning and Growing in Your Seat at the Table PURPOSE: “Desired Outcome” INTENT FOR MEETING/AGENDA: Discussion, Advice, Consensus, Decisions, Information (in or out of mtg?) AGENDA: Topics (& intent for each) TIME MANAGEMENT: Each item, realistic ROLES: Overall (Chair), by Item (Leader/presenter), Timekeeper (how), Scribe MEETING MINUTES: Decisions, actions (who, when), issues, communications CONFIDENTIAL to Recipient P McNamara Women's Leadership Seminar 2014-02-09.pdf GOOD MEETINGS: The Basics

  14. Exercise #3: Running a Short Meeting [10 minutes] Earning and Growing in Your Seat at the Table • Break into 2 groups • Objective: Decide Tenbrook Ten/T-10 Tee-Shirt Design, Action Plan (Pam McNamara to place order) • Assign roles • What Key decisions, actions to complete? • Report out

  15. Tenbrook Ten Series CONFIDENTIAL to Recipient P McNamara Women's Leadership Seminar 2014-02-09.pdf SEMINAR SERIES • Taking Charge • Managing Expectations • Using our Voices

  16. Managing Expectations Source: Mara Rueter is a Senior Account Manager at Domus, Inc. http://www.domusinc.com/blog/2013/03/managing-expectations-the-art-of-account-service/ CONFIDENTIAL to Recipient P McNamara Women's Leadership Seminar 2014-02-09.pdf

  17. Managing Expectations • Why is “managing expectations” important? • Instances in which it’s been important • …for you to do? • …others doing, with impact on you? CONFIDENTIAL to Recipient P McNamara Women's Leadership Seminar 2014-02-09.pdf

  18. Managing Expectations Set Clear Expectations Communicate Communicate Deliver & Report Results Plan, Manage, Execute Tasks CONFIDENCE Plan Contingencies, Own Mistakes Communicate Communicate CONFIDENTIAL to Recipient P McNamara Women's Leadership Seminar 2014-02-09.pdf

  19. Tenbrook Ten: Case Study CONFIDENTIAL to Recipient P McNamara Women's Leadership Seminar 2014-02-09.pdf “My indiscretion occurred in the spring time right after my proctor letter came out and it's one of those times that you realize that your world at school and world at home intersect.  I was discovered with my boyfriend at the time by one of the Residential Deans. In short, I got in serious trouble. After finishing out my sophomore year, I had to return in the fall ready to uphold these rules and set an example.  For me, I had to reestablish my dignity in front of both my peers and the faculty.  I remember the stern eye of Jay Houck during proctor training and later jokes being made by the girls in Spring about the incident.  I'm pretty good at laughing along and letting things roll off my shoulders, but I often felt that I had to be the best version of myself at every moment... which in turn led to a breakdown or two during junior year as I was figuring out how to balance all of my responsibilities along with my friendships.  I personally feel that I was never defined by it but I worked hard to be better during my last 2 years.” Acknowledging and dealing with mistakes? Gaining, regaining confidence and leadership footing

  20. Managing Expectations Additional Tips and Readings http://www.forbes.com/sites/85broads/2013/07/22/the-top-five-tips-for-managing-client-expectations/ http://www.thegrindstone.com/2012/04/19/career-management/4-rules-you-need-to-know-to-help-manage-expectations-at-work-145/ CONFIDENTIAL to Recipient P McNamara Women's Leadership Seminar 2014-02-09.pdf

  21. Tenbrook Ten Series Organizing and motivating groups Effectively organizing projects and goals Becoming a persuasive communicator CONFIDENTIAL to Recipient P McNamara Women's Leadership Seminar 2014-02-09.pdf SEMINAR SERIES • Taking Charge • Managing Expectations • Using our Voices

  22. Using Our Voice to Make the Impact We Want • What are examples of good communications? Why? • Melissa Marshall ….on effective communications • http://video.ted.com/talk/podcast/2012G/None/MelissaMarshall_2012G.mp4

  23. Using Our Voice to Make the Impact We Want The Pyramid Principle* is a powerful thinking process to structure key issues and questions, research, analysis and communication Pyramid Principle • Identify Key Issues or Questions • Design research • Ensure proper analysis • Effective communication Source: Barbara Minto, “The Minto Pyramid Principle.” 1996

  24. Read the following words: Using Our Voice to Make the Impact We Want Mango Elephant Kevin Sheep Lion Peter John Cherry Apple

  25. See how many words you can remember... Using Our Voice to Make the Impact We Want Fruits Animals Names/People • Apple • Cherry • Mango • Elephant • Lion • Sheep • John • Kevin • Peter

  26. Using Our Voice to Make the Impact We Want The human mind creates order through a pyramid structure when more information are communicated Fruits Apple Cherry Mango ` Animals Names/People Elephant Lion Sheep John Kevin Peter CONFIDENTIAL to Recipient P McNamara Women's Leadership Seminar 2014-02-09.pdf

  27. Using Our Voice to Make the Impact We Want CONFIDENTIAL to Recipient P McNamara Women's Leadership Seminar 2014-02-09.pdf Tell a STORY to bring you ideas to life, give them meaning! Make it REAL Create a GREAT BEGINNING Keep it SIMPLE Share metaphors, comparisons Use EMOTIONS– in balance, show you care CLOSE WITH STRENGTH, ASK FOR THEIR SUPPORT !!! Check out: http://quickbase.intuit.com/blog/2012/12/10/tips-for-effective-storytelling-at-work/

  28. Tenbrook Ten – Homework Home work – BEFORE Seminar III on February 16th at 5:30 pm • Prepare for presentation to us all: A “Pitch”, a “Proposal”, or a “Request” • 5 minutes long • Something that you care about, are or may work on now or soon • Practice, practice, practice • Watch TEDtalks and videos on body language and presentations • http://leanin.org/education/ • Be prepared to listen, learn and share feedback

  29. Check Out & Next Steps • Putting what we’ve discussed “to work” • Next seminar on “managing expectations” Tools & Concepts for Monday Morning • Feedback: Retain, Reduce, Increase • Managing Expectations • Running a Meeting: Reporting decisions, actions • Pyramid Principle • Storytelling CONFIDENTIAL to Recipient P McNamara Women's Leadership Seminar 2014-02-09.pdf

  30. Check Out & Next Steps • Check Out: • Next seminar on “managing expectations” What We Can Do Better Next Time? • Why ? • …. • …. • …. What Worked Well? Why ? …. …. …. CONFIDENTIAL to Recipient P McNamara Women's Leadership Seminar 2014-02-09.pdf

  31. Thank you for your engagement! Pam McNamara Pamela.mcnamara@thehealthhelm.com pwmcnamara@comcast.net +1-508-951-2156 Tenbrook Twelve Ann Tenbrook lived at 192 Front Street for about 40 years. She was a friend of Tabor, a world traveler and a well respected leader in Marion. We are going to be meeting at her house.  Thus, we are calling this group the Tenbrook Twelve. (Ms. Gardiner now lives there.) 19 Meadow Shores Rd. South Dartmouth, MA 02748 CONFIDENTIAL to Recipient P McNamara Women's Leadership Seminar 2014-02-09.pdf

  32. Earning and Growing in Your Seat at the Table Wiki… “How to Run an Effective Meeting (with Examples) – wikiHow” Make every meeting matter - or don't meet at all. Define goals and distribute agenda in advance. Own your meeting, take charge and keep your meeting moving forward. Get the constructive input you need from everyone present Close with an Action plan, try to make sure that everyone leaves knowing the next step. 6. Keep track of progress of things decided during the meeting 7. Make sure that your meeting didn't happen in isolation by letting the right people know what was decided and what will happen next. How to Run an Effective Meeting | Inc.com Tips on Meetings - Harvard Business Review GOOD MEETINGS: Tips CONFIDENTIAL to Recipient P McNamara Women's Leadership Seminar 2014-02-09.pdf

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