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Facilitation Skills for ASaP

Facilitation Skills for ASaP. Improvement Facilitator Training Session 2. Objectives. Understand how effective facilitation is key to guiding teams in improvement Review certain tools and techniques for effective improvement facilitation

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Facilitation Skills for ASaP

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  1. Facilitation Skills for ASaP Improvement Facilitator Training Session 2

  2. Objectives • Understand how effective facilitation is key to guiding teams in improvement • Review certain tools and techniques for effective improvement facilitation • Become more familiar with the ‘Facilitation at a Glance’ and ‘QI Guide’ reference tools

  3. TEAM Facilitation

  4. What factors can prevent “buy-in” from all team members when planning an improvement? Providers/Team Policies Patients x Buy-in Procedures Places/Equipment Cause/Effect Diagram (also known as Fishbone or Ishikawa)

  5. How can these factors be avoided/solved?

  6. Facilitator Wisdom • Improved buy-in • Ownership of improvement work • Enhanced understanding of others’ roles • Better solutions • Less dependence on facilitator The people who do the work need to change the work.

  7. Facilitator Wisdom • Leadership is key • Improved buy-in • Clear direction • Quicker decisions • Less dependence on facilitator Without a visible sponsor, the change will seem optional. - Silversin

  8. Leadership • Improvement Lead • Team member • Physician/Provider Lead • Office Manager, or • Clinic owner • Clinic Lead • Physician/Provider Lead • Office Manager, or • Clinic owner

  9. Identifying the Improvement Lead • Interested • Involved • Keen • Organized • Comfortable leading • Communicates well

  10. Facilitator Wisdom • Brainstorming (162) • Cause & Effect (12, 29, 170) • Defect Check Sheet (26) • 5 Whys (31) • Other options (153-94) The best way to get a good idea is to get lots of ideas. - Linus Pauling Facilitation at a Glance QI Guide IHI Open School (QI102)

  11. Ensuring All Voices Are Heard • Facilitation at a Glance (pgs 135-52) • Establish meeting guidelines/norms • Ensure participants understand purpose of meeting/decision • Create “buy-in” – What’s in it for us? Our patients? • Use break-out groups and post-its for idea generating • Body language – “traffic cop”

  12. Facilitator Wisdom COMMUNICATION • QI Guide (pgs 18-19, 35) • Improvement Team Communication • Huddles • Clinic Team Communication • Improvement Board • Team meetings You can have brilliant ideas, but if you can't get them across, your ideas won't get you anywhere. — Lee Iacocca QI Guide IHI Open School (QI105)

  13. Improvement Board Process maps? Run chart? QI Guide (35) IHI Open School (QI201)

  14. Summary • Facilitation is critical to success with improvement work • The team must do and own the work • Leadership is key for team participation and progress • For meetings, especially when redesigning screening processes, facilitation tools and techniques can help ensure that all voices are heard • Ongoing communication between the improvement team and also to the greater clinic team is important • Helpful tools and techniques are detailed in the QI Guide (binder) and Facilitation at a Glance

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