Business Communications during a crisis. How private sector businesses communicate both internally and externally. Presenter: Bob Litchfield, MBCP HP Continuity Services. Wednesday April 25, 2012. Topics. Internal Crisis Communications External Crisis Communications
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How private sector businesses communicate both internally and externally
Presenter: Bob Litchfield, MBCP HP Continuity Services
Wednesday April 25, 2012
Internal Crisis Communications
External Crisis Communications
Social Media Use During a Crisis
The Origination of the Alert
Where the Big Gaps Are
and timely Communications is the single MOST
some kind of Business Continuity Program
Some of the currently available Automated Notification Systems:
Facebook & Twitter
Management Agencies using Facebook
a widespread message out to anyone who follows
communication with the public
THE ORIGINATION OF THE ALERT
In private businesses, the original alert notification usually comes from one or more of the following sources:
In most cases it originates internally. But it could come from:
So how do you find out about the disaster event that is happening just around the block from your company?
What if it quickly turns into an event that could affect your…
Most companies have strategies and tools to communicate internally and to their external dependencies. But the big gap is finding out from external sources what is going on in the community.
BC planners should reach out to external sources, but what is available?
Are companies setup to monitor these different sources?