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Spring 2014 WESTEST 2 Online Testing Site Readiness Training. Home Screen. Webinar Etiquette This call is operator assisted. All participant phones will be muted. Please submit questions via the chat window or via the operator during the Q/A portion.

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Home screen

Spring 2014 WESTEST 2 Online Testing Site Readiness Training

Home Screen

Webinar EtiquetteThis call is operator assisted. All participant phones will be muted.

Please submit questions via the chat window or via the operator during the Q/A portion.

The Conference Phone # and Pass Code were provided in the WEBEX registration confirmation email.


Agenda

Agenda

Slide 2


Agenda panelist introductions

Agenda Panelist Introductions

Slide 3


Panelists

Panelists

Panelists

Slide 4


Agenda goals and terminology

Agenda Goals and Terminology

Slide 5


Session goals

Session Goals

  • Content Installation

  • Support and Troubleshooting

Session Goals

  • Test Delivery Client (TDC) Installation

  • Statewide Readiness Test

  • Session Goals

Slide 6


Common terminology

Common Terminology

Content Target Folder

“Objectbank” folder in TDC. When using the TDC custom installer, content is retrieved from content source folder and loaded to the objectbank folder automatically.

Common Terminology

Common Terminology

Configuration Switch

Used to update the proxy.properties file automatically or to point to content source folder. Use with TDC custom installer.

Statewide Readiness Test

A test to simulate student testing traffic. This test provides an opportunity to confirm readiness at the local level, the CTB servers and the ISP/route between the two.

Content Preposition / Install

Content Source Folder

Testing content must be downloaded and added to the objectbank folder prior to testing.

Created by local tech. When using the TDC custom installer, this folder is the content source location.

Checkpoint 2

Step 2 in the readiness assessment process. Load testing client and participate in Statewide Readiness Test.

Slide 7


Common terminology1

Common Terminology

TDC Installer - Custom

One option to install the testing client. This version auto unpacks and installs to a public user directory.

Common Terminology

TDC Installer - Standard

A standard software installation option. This version requires interaction with the installer to complete the process.

Common Terminology

TDC Shortcut

“TDC Installer” Source Location

Used in conjunction with the TDC Custom Installer. The shortcut points to and retrieves the TDC installer from source location, unpacks the software locally and installs to the workstation. The shortcut can also be configured to update proxy properties information and retrieve testing content from the content source folder.

The location where the TDC custom executable resides. The TDC shortcut will point to this location and file.

Slide 8


Agenda milestones

Agenda Milestones

Slide 9


Milestones

Milestones

Slide 10


Milestones1

Milestones

Slide 11


Agenda checkpoint 2

Agenda Checkpoint 2

Slide 12


Checkpoints process

Checkpoints Process

  • Program Kick-off

  • RTS Training

  • RTS Data Entry

  • Initial Site Readiness Status Report

  • Site Readiness Training

  • Site Support and Troubleshooting

  • Statewide Readiness Test

  • Technology Site Readiness

  • TDC Installation

  • TAS Training and Site Access

  • Final Content Installation

  • Test Assignments

  • Practice Testing

  • Final Workstation Checks

  • Operational Test Ready

  • Checkpoint 2

  • TDC Install and Statewide Readiness Test

  • Checkpoint 1

  • Registration and Technology Survey

  • Checkpoint 3

  • Final Workstation Check

Begins Dec 16

Slide 13


Checkpoint 2 roles tasks

Checkpoint 2 – Roles/Tasks

Checkpoint 2 Roles and Tasks

Test Coordinator

Checkpoint 2

Technology Coordinator

Slide 14


Agenda technology prep

Agenda Technology Prep

Slide 15


Test delivery client testing software

Test Delivery Client – Testing Software

Test Delivery Client (TDC)

Slide 16


T ech prep all elements

  • Technology Preparation for Online Testing

Tech Prep – All Elements

iPad Setup

  • Network Prep

  • Workstation Installation Check

  • Workstation Prep

  • Install the Test Delivery Client

Slide 17


Tech prep network prep

Tech Prep – Network Prep

Slide 18


Network prep

Network Prep

Network Prep

Slide 19


Tech prep workstation prep

Tech Prep – Workstation Prep

Slide 20


Workstation hardware software

Workstation Hardware/Software

Workstation Prep - Requirements

Slide 21


Workstation hardware software1

Workstation Hardware/Software

Workstation Prep - Requirements

Slide 22


Workstation prep considerations

  • The following conditions must be met on each workstation:

Workstation Prep - Considerations

Workstation Prep – TDC Install

  • Administrative permission may be required to install the TDC Software. This requirement is locally driven.

  • Appropriate versions of AIR (PC/Linux) or Flash (Mac) and the Java (JRE) must be installed and runnable by the workstation logged user during testing.

  • The TDC must be installed, and the TDC executable must be runnable by the workstation logged user during testing.

  • The TDC must not be prevented from executing other processes such as java.exe.

  • The java executable must not be prevented from executing other processes.

Slide 23


Workstation prep considerations1

  • The following conditions must be met on each workstation:

Workstation Prep - Considerations

Workstation Prep – TDC Install

  • The java executable must be able to make HTTP/HTTPS connections on ports 80/443 to *.ctb.com addresses.

  • The java executable must be able to bind and listen on TCP port 12345 (local). The java component uses this port to receive requests from TDC components.

  • *NOTE: Standard Install - the workstation logged user must have write access to [TDC installation location] and subfolders during testing. May be needed for Custom Install.

Slide 24


Workstation prep ancillary software

Workstation Prep – Ancillary Software

Workstation Prep – Ancillary Software

** If newer versions of ancillary software are released, CTB will require a period of time for testing to certify for use with the Test Delivery Client.

Slide 25


Workstation prep ancillary software faq

Workstation Prep - Ancillary Software FAQ

Workstation Prep – Ancillary Software

FAQ Troubleshooting Tip:

Blue screen or white screen appears upon launch of TDC.

Java and Air updates may occur. The recommendation is to turn off the auto update feature.

If a java/air update request occurs during launch of TDC, typically the TDC cannot complete the launch. The result is a blue or white screen. Usually, the update prompt window is behind the blue/white screen, so the user is not aware of the request.

Java Runtime Environment JRE ®

Operating Systems: PC, MAC, LINUX

Adobe Air ®

Operating Systems: PC, LINUX

Adobe Flash ®

Operating Systems: MAC

Slide 26


Tech prep install the client

Tech Prep – Install the Client

Slide 27


Install the tdc which installer

  • Standard Install

  • Custom Install

Install the TDC – Which Installer?

Which Installer to Use?

  • Common software installation process. Interactive. Follow prompts.

  • Auto software install process but requires special setup.

VS.

  • Tech can choose client installation directory (user must have read/write).

  • Install directory is auto selected.

  • Client installed one time instead of repeat copying of files across network.

  • Client exe is copied to workstations and unpacked each time shortcut is clicked.

  • Recommended for MAC, Thin Client and Deepfreeze (similar) sites.

  • Do not use in Thin Client or Deepfreeze (similar) sites.

Install location is public directory on workstation and generally accessible to all users.

Users must have read/write permissions to install directory.

  • Install and Uninstall required each year for all workstations.

  • Uninstall not required. Client overwrites.

Content install requires touching each workstation each time content releases.

  • Content install can be automatic from server.

Slide 28


Standard install process 4 elements

  • Install

Standard Install Process 4 Elements

Standard

Install

Process

  • Configure

  • Launch

  • Load

Slide 29


Install the tdc standard pc mac linux

Install the TDC – Standard PC MAC Linux

Install TDC - Standard

  • Safari® required on MAC workstations.

Slide 30


Install the tdc standard install

Install the TDC- Standard Install

Install TDC – Standard (PC)

1. Access and Download the Standard Install .exe

3. Follow Prompts

2. Launch and Click Run

Slide 31


Install the tdc standard configure

Install the TDC -Standard Configure

Install TDC – Standard Configure

Navigate to “proxy.properties” file location.

Open file, add entries and save.

Slide 32


Install the tdc standard load

Install the TDC- Standard Load

Install TDC – Standard Load

Navigate to “objectbank” folder location.

Download content zip package,

unzip into “objectbank” folder. Delete zip package.

Slide 33


Install the tdc standard launch

  • Click Test Delivery Client software shortcut icon.

Install the TDC-Standard Launch

Install TDC – Standard Launch

  • If the application launches and displays login screen, then the application has been setup correctly.

Slide 34


Install the tdc custom 4 elements

  • Create .EXE Shortcut

Install the TDC-Custom 4 Elements

Custom

Install

Process

  • Content Source

  • Launch

  • Configure Switches

Slide 35


Install the tdc custom options

Install the TDC - Custom Options

Install TDC – Custom Install

Slide 36


Install the tdc custom steps

Install the TDC – Custom Steps

Install TDC – Custom Install

Slide 37


Install the tdc custom shortcut

Install the TDC – Custom Shortcut

Install TDC – Custom Shortcut

1. Access and Download the Custom Install TDC.exe

3. Next, click once on TDC executable to highlight, then right click and to create a shortcut.

2. Save TDC executable to final source location.

Slide 38


Install the tdc custom content source

Install the TDC – Custom Content Source

Install TDC – Custom Content Source

4. Create a content folder on the server. (example: “Site_Content”).

5. Download content zip package from CTB.

6. Unzip content package.

7. Delete zip package.

Slide 39


Install the tdc custom configure

Install the TDC – Custom Configure

Install TDC – Custom Configure Targets

8. Next, right click on the shortcut and choose properties. You can set the configuration points for the application for proxy and content.

Slide 40


Install the tdc custom configure1

  • Key Points:

  • Configure Targets - Client (Custom)

Install the TDC – Custom Configure

Install TDC – Custom Configure Targets

  • UNC Path or Mapped Drive are ok to use in the configuration switch.

  • If Proxy is required, add that configuration switch before adding content switch.

  • Careful on spaces and quotes. Quotes may or may not be needed.

Content Only

" \\Testing\Server1\TDCLocation”

/content=\\ Testing\Server1\TDCLocation\[content_source_folder_name]

9. Add configuration switches in Target of shortcut properties.

Proxy and Content

" \\Testing\Server1\TDCLocation”

/proxy=[domain]\[user]:[password]@hostname: port/content=\\ Testing\Server1\TDCLocation\[content_source_folder_name]

10. Click Apply and then OK

Slide 41


Install the tdc custom launch workstation

  • Confirm that shortcut was created on a workstation.

  • Copy TDC Executable to all other testing workstations into the same location as original workstation.

  • Copy TDC EXE Shortcut to all other testing workstations.

  • Copy Source Content Folder to all other testing workstations.

  • Launch TDC Client one time on each workstation to:

    • Unpack and Install Client;

    • Configure Proxy Settings (if applicable);

    • Install Content (content will be pulled from content source folder and install into the content target folder - objectbank).

    • Launch Testing Client.

Install the TDC – Custom Launch Workstation

Install TDC – Custom Launch

  • Workstation Option –

  • Executable, EXE Shortcut and Source Content will reside on Workstation

  • Next Steps:

  • **Note – EXE will unpack on every subsequent launch of client shortcut. The content will only update from the content source folder to the content target folder (objectbank) if the source content is newer and/or different than existing target folder content.

Slide 42


Install the tdc custom launch server

  • Copy TDC EXE Shortcut to all testing workstations

  • Confirm that all testing workstations have permissions/access to the source files (TDC Executable and the Source Content Folder)

  • Launch TDC Client one time on each workstation to:

    • Retrieve Client from Server, Unpack and Install on Workstation;

    • Configure Proxy Settings (if applicable);

    • Retrieve and Install Content (content will be pulled from content source folder on server and install into the content target folder on workstation - objectbank).

    • Launch Testing Client.

Install the TDC – Custom Launch Server

Install TDC – Custom Launch

  • Server Option –

  • Executable and Source Content will reside on Server, Shortcut EXE will reside on Workstation

  • Next Steps:

**Note – EXE will be retrieved from server to workstation and unpacked on every subsequent launch of client.

The content will only update from the content source folder to the content target folder (objectbank) if the source content is newer and/or different than existing target folder content.

** Consider Network Impact of this model

Slide 43


Install the tdc custom launch server1

Install the TDC – Custom Launch Server

Install TDC – Custom Launch Server

Local server

where content

source resides.

Local server

where TDC EXE

resides.

Slide 44


Install the tdc custom launch server2

Install the TDC – Custom Launch Server

Install TDC – Custom Launch Server

Local server

where content

source resides

Local server

where TDC EXE

resides.

Slide 45


Tech prep workstation check

Tech Prep- Workstation Check

Slide 46


System check launch and login

  • Verify Setup on a fewworkstations

System Check – Launch and Login

System Check - Launch TDC and Login

  • Launch Test Delivery Client software.

  • Login using a Statewide Readiness Test login ID.

Slide 47


System check launch login 209 error

  • Verify Setup on a fewworkstations

System Check –Launch, Login, 209 error

System Check - Launch TDC and Login

  • Launch Test Delivery Client software.

  • Login using a Statewide Readiness Test login ID.

FAQ Troubleshooting Tip:

TDC Error Code 209 – Missing Content

Error code 209 indicates that the required testing content is missing from the “objectbank” folder. Avoid this error by ensuring that all workstations have the complete set of content files required for the test administration.

Slide 48


Tech prep ipad setup

Tech Prep – iPad setup

Slide 49


Ipad setup minimum requirements

iPad Setup Minimum Requirements

iPad Setup

Slide 50


Ipad install 3 elements

  • Download

iPad Install 3Elements

iPad

Install

Process

  • Launch

  • Install

Slide 51


Ipad setup download install launch verify

  • Download TDC App from Apple Store

  • Install TDC App with Content

  • Launch TDC, Guided Access, Allow Client Access, Verify Install

iPad Setup Download, Install Launch - Verify

iPad Setup

  • Install the TDC app.

  • Launch the TDC app.

  • Visit Apple Store.

    • An Apple ID is required to use the app store.

  • Launch Guided Access and enter a passcode.

    • The app will auto set landscape lock.

  • Content

  • Content is included with the app download. The Dec 2013 content is for the readiness test. The app will update when content packages are released.

  • Locate and Download the TDC app.

    • Search in Education apps.

    • Name – OAS WV

    • Initial client release includes the Statewide Readiness Test content.

  • Verify the Install:

    • Login using a Statewide Readiness Test ticket.

    • Allow TDC app access to photo gallery.

    • If the application launches and login completes, then the application has been setup correctly.

  • Download (free)

Slide 52


Ipad setup guided access

iPad Setup Guided Access

iPad Setup - Guided Access

Guided Access Information (from Apple iPad® user guide)

http://manuals.info.apple.com/en_US/iPad_User_Guide.pdf

Slide 53


Ipad setup proxy setup

iPad Setup Proxy Setup

iPad Setup – Proxy Setup

  • Sites with Proxy Server(s): The TDC makes HTTPS requests.

  • There is a difference between a HTTP proxy and a HTTPS proxy.

  • Apple only allows manual setting and configuration for a HTTP connection in iPad, no HTTPS.

  • Since it is only possible to define a HTTP proxy server, these credentials cannot be used for HTTPS connection requests. Subsequently, whenever the TDC app fires an HTTPS request, it will be blocked by the Proxy Server.

  • Option to Resolve: If the app will be used on a network that has a Proxy Server, add the following URLs in the list of exceptionsso that the Proxy Server will not request authentication for those URLs. The URLs are:

  • https://*.ctb.com/https://*.readspeaker.com/

Slide 54


Positive testing experience

Positive Testing Experience

  • Restrict other intensive bandwidth use during testing - such as “Dropbox”.

  • Screen savers and power management should be set to a longer timeout.

  • Laptop protocol – Use AC power, wired access, wireless check.

  • Restore software (Deep Freeze, etc.) configured to retain test data after reboot.

  • Text To Speech –Volume “ON” and MP3 files allowed.

  • Whitelist *.CTB or allow IPs if IP addresses are required locally.

  • All other applications closed on testing machines during the test.

  • For a Positive Testing Experience…

  • Verify setup on a few workstations prior to testing.

  • Anti-virus software (full scans) should be scheduled after testing hours.

Slide 55


Agenda statewide readiness test

Agenda Statewide Readiness Test

Slide 56


Statewide readiness test elements

Statewide Readiness Test Elements

Statewide Readiness Test

  • Testing and Support

  • About the Test

  • Test

  • Activities

Slide 57


Readiness test details

Readiness Test Details

Readiness Test - Details

Secure File Location/ISOFT

Slide 58


Readiness test details1

Readiness Test Details

Readiness Test - Details

Slide 59


Readiness test activities

Readiness Test Activities

Readiness Test - Activities

Slide 60


Readiness test before

Readiness Test Before

Readiness Test - Before Test Day

Slide 61


Readiness test on

Readiness Test On

Readiness Test - On Test Day

Slide 62


Readiness test after

Readiness Test After

Readiness Test - After the Test

Slide 63


Readiness test support instructions

Readiness Test Support Instructions

Readiness Test - Support Documents

Statewide Readiness Test

Instructions

Access from ISOFT (Secure File Sharing) via CTB account credentials

Slide 64


Readiness test support tickets

Readiness Test Support Tickets

Readiness Test - Support Documents

Statewide Readiness Test

Login Credentials

Access from ISOFT (Secure File Sharing) via CTB account credentials

Slide 65


Readiness test troubleshooting

Readiness Test Troubleshooting

Readiness Test - Support Documents

Statewide Readiness Test

Basic Troubleshooting Guide

Access from ISOFT (Secure File Sharing) via CTB account credentials

Slide 66


Rts readiness panel

RTS Readiness Panel

RTS - Readiness Panel

Complete checkpoint 2 in RTS

Slide 67


Agenda wireshark tdc log

Agenda Wireshark, TDC Log

Slide 68


Technical support plan

Technical Support Plan

Technical

Support

Slide 69


Tdc logs location

TDC Logs - Location

TDC Logs - Location

[install location]\CTB\Online Assessment\servletcontainer\jetty-5.1.11RC0\logs

Navigate to TDC log file location.

Open the file named “tdc.log”

Slide 70


Tdc log normal

TDC Log - Normal

TDC Log - Normal

This log indicates that the TDC client was launched, logged in and then closed by the user.

Normal log entries.

Client Startup

Client Exit

Slide 71


Tdc log error

TDC Log - Error

TDC Log - Error

This log indicates that the TDC client was launched and immediately experienced an issue.

Error log entries.

Client Startup

Client Error

Begin to diagnose: “Target Server (CTB) failed to respond.” Are CTB servers up? Is the client traffic being stopped going out or coming back in to network? Should we get a wireshark capture to see the traffic?

Slide 72


Wireshark

Wireshark

Wireshark

  • We may ask a school to install Wireshark to help identify and resolve issues.

  • Wireshark capture files are large. CTB will provide a dropbox location to load files.

  • Be sure to use .pcap file type when saving the capture.

http://www.wireshark.org/download.html

Slide 73


Wireshark steps 1 2 3

Wireshark steps 1,2,3

Wireshark

Step 1 - Download and Install Wireshark

http://www.wireshark.org/download.html

Step 2 - Choose an interface to capture.

Step 3 – Begin monitoring capture. Click column names to sort.

Slide 74


Wireshark steps 4 5 6

Wireshark steps 4,5,6

Wireshark

Step 4 - Launch the TDC. Take a test using the TDC. Close the TDC.

Step 5 - Exit wireshark. “Save” capture file before exiting (click Save).

Step 6 – When saving, leave the default file type as wireshark (.pcap). Enter a file name and then save.

Upload file to a location that CTB will provide.

Slide 75


Contact support

Contact Support

Slide 76


Next steps takeaways

Next Steps/Takeaways

Next Steps and Takeaways

Slide 77


Questions

Questions

Slide 78


Appendix

Appendix

Appendix

Slide 79


Appendix tdc install help

Appendix TDC Install Help

Test Delivery Client Installation - Help

Help Options

Double clicking the shortcut will display the below help options.

How to Access Help

Create a shortcut from the Testing Executable. Add /help as the switch.

Slide 80


Appendix roadmap

Appendix Roadmap

Roadmap

This list is subject to change for 2015 based on client need, technology changes, etc.

Slide 81


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