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LTE USB Modem. BandLuxe C50X. TROUBLESHOOTING FOR USERS. INTRODUCTION. Features. LTE / HSPA+ Multi-Mode LTE Downlink up to 100Mbps LTE Uplink up to 50Mbps Receive Diversity and MIMO (2x2) Compact Size & Sleek Design CD-Free Installation Support microSD/microSDHC Auto APN Matching.

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lte usb modem

LTE USB Modem

BandLuxe C50X

TROUBLESHOOTING

FOR USERS

introduction
INTRODUCTION

Features

LTE / HSPA+ Multi-Mode

LTE Downlink up to 100Mbps

LTE Uplink up to 50Mbps

Receive Diversity and MIMO (2x2)

Compact Size & Sleek Design

CD-Free Installation

Support microSD/microSDHC

Auto APN Matching

Support System

MS Win7 / Vista / WinXP SP3

Mac OS X 10.7 / 10.6 / 10.5

Linux Ubuntu 11.04

introduction1
INTRODUCTION

Inside the Box

 LTE USB Modem

 Quick Start Guide

 USB Extension Cable

introduction2
INTRODUCTION

Appearance

installation
INSTALLATION

Inserting the SIM Card

installation1
INSTALLATION

Using the Dongle

installation2
INSTALLATION

Connecting the External Antenna

Connector: SMK TS9

installation3
INSTALLATION
  • Connect the dongle to your computer
  • Installation Wizard will pop-up
  • Follow the instructions to complete the Connection Manager installation
  • Drivers will be installed automatically
installation4
INSTALLATION

- BandLuxe C500 is not displayed in My Computer

 Make sure that AutoPlay is turned on

MS Winows 7:

1. Go to Start > Control Panel > Hardware and Sound > AutoPlay

2. Select the Use AutoPlay for all media and devices check box

3. In the list next to the Software and games,

click [Ask me every time], then click Save.

installation5
INSTALLATION

- BandLuxe C500 is not displayed in My Computer

 Make sure that AutoPlay is turned on

MS Windows XP:

1. Go to Start > Run> Enter [gpedit.msc], then click [OK]

2. Go to Computer Configuration > Administrator Templates > System

3. Double click “Turn off Autoplay” and set to “Not Configured”

basic set up
BASIC SET-UP

Have to be active

SIM Card

SIM card can be detected by BandLuxe Connection Manager.

(You may view this at the Home Screen)

SIM Card is detected

SIM Card is not detected

basic set up1
BASIC SET-UP

Check signal strength:

(You may view this at the upper-left part

of the BandLuxe Connection Manager)

SIM Card

No Signal

Poor Signal

Good Signal

basic set up2
BASIC SET-UP

Check if device is detected by your computer

(You may view this in the task tray)

Device/

Modem

Device is detected

Device is NOT detected

Check device light (LED) Indicator

(You may view this on the left of the device)

RED– SIM card missing, device not ready

BLUE – LTE/HSPA+/HSPA

Pink/Purple – GPRS/EDGE

GREEN – WCDMA

basic set up4
BASIC SET-UP

Check Network Set-Up:

(MENU > Setting)

Device/

Modem

set-up above is suggested

basic set up5
BASIC SET-UP

Check Access Point Name (APN): (MENU > Profile)

Device/

Modem

Create a profile then set to default

fill in Profile name, Number and APN

no device
No Device

Try to directly connect the device to the

computer if you are using a USB cable.

Check if device is properly plugged. unplug/re-plug device If Not.

Try to switch an USB ports or PC/laptop.

Device cannot be detected by computer

Check device manager if device is detected.

Check the LED.

If not lighting, it means the device is broken.

initial sim card
Initial SIM Card

Check if the SIM Card is properly inserted.

SIM Card cannot be detected

Restart the PC

Insert the SIM Card into other devices

to make sure that the SIM Card is working

no internet connection
NO INTERNET CONNECTION

If device manager cannot detect the modem, do hard reset. (un-install and re-install device)

If computer cannot Launch the Connection Manager, do hard reset. (un-install and re-install the modem)

Modem cannot be detected By Computer

If all troubleshooting has been applied, modem is considered defective for repair/replacement.

no internet connection1
NO INTERNET CONNECTION

Remove then re-insert SIM Card in the device.

If No Signal, Change Radio Settings based on your internet activity:

SIM Card cannot be detected by computer/No Signal

If Poor Signal, reposition device and/or change location of modem to another area and try connecting again.

no internet connection2
NO INTERNET CONNECTION

Ensure that correct Access Point Name (APN) supplied by the SIM card carrier.

Can not

connect to internet

Make sure that your signal is stable and try to

re-connect to the internet.

Good Signal

no internet connection3
NO INTERNET CONNECTION

Temporarily turn off anti-virus and firewall.

The anti-virus and firewall might be the possible cause.

Slowinternet connection

Check signal strength being acquired by the device via the User Interface.

No Signal

Poor Signal

Good Signal

no internet connection4
NO INTERNET CONNECTION

Configure the modem settings based on

your internet activity:

Slowinternet connection

no internet connection5
NO INTERNET CONNECTION

Check computer specifications:

Recommended specifications:

Pentium IV or higher

512 MB of RAM or higher

USB 2.0 port

50 MB free disk space

Slowinternet connection

error code
Error Code

- error 678

 Turn User Account Control off

MS Winows 7/ Vista:

1. Go to Start > Control Panel > User accounts

2. Uncheck UAC (User Account Control) on Windows 7 / Vista

Connection Manager:

3. Go to Menu > Profile, check settings in default profile is correct

After checking, press Default on the profile

Go back to main screen (press Home) and press Connect to check if it can connect successfully

error code1
Error Code

- error 680

 Check the connect Device and Phone Number

Connection Manager:

1. Go to Menu > Profile

2. Highlight the default profile and then click Edit

3. Click Detail to view the Properties menu, General Tab

4. Check modem is BandLuxe Wideband Modem,

Phone Number is *99#

5. After checking, click Default on the profile

6. Go back to Home(main) Screen then click Connect to check

if it can connect successfully

error code2
Error Code

- error 777

 Uncheck Operator-Assisted Dialing

MS Winows:

1. Go to Connect to > Show all connection

2. In Connection screen, select Advanced

and uncheck Operator-Assisted Dialing

Connection Manager:

1. Go to Menu > Profile

2. Highlight the default profile and then click Edit

3. Click Detail to view the Properties menu, General Tab

4. Check Phone Number is *99#

error code3
Error Code

- error 720

 Check or Reinstall the TCP/IP protocol

MS Winows:

1. Reboot LAPTOP/PC

2. If still 720, take C500 to another PC and try

3. If it’s working on other PCs, there might be some problems or disorder with the PC.

Do the System Restore or re-install the OS then try C500 to see if it can connect successfully

Ref:http://www.modemsite.com/56k/duns720.asp

error code4
Error Code

- error 633

 Make sure you don\'t have other applications using the modem

MS Winows:

Do the System Restore or re-install the OS

Ref:http://www.modemsite.com/56k/duns633.asp

error code5
Error Code

- error 619

 Check the SIM Card and BandLuxe CM-Profile

SIM Card:

1. Check the internet access of the SIM Card is available or not

(using mobile phone or other devices to connect)

2. Check if another operator’s SIM Card is accessing the internet with BandLuxe C500

Connection Manager:

1. Go to Menu > Profile

2. Check APN, User name and Password in default profile is correct or not

error code6
Error Code

- error 691

 Check BandLuxe CM-Profile and SIM Card Account

Connection Manager:

1. Go to Menu > Profile

2. Check the Phone number is *99#,

APN, User name and Password is correct to the SIM Card or not

SIM Card:

1. Check the internet access of the SIM Card is available or not

(using mobile phone or other devices to connect)

2. Check if account is suspended or not.

If no, call the SIM operator to confirm whether your account is suspended or not.

install and connect problem
Install and Connect problem

 Ifthe BandLuxe Connection Manager unable or fail to install on the PC:

- Check if the PC belongs to company, please ask for help from MIS.

- If the PC is yours, there might be some problems or disorder. Do the

System Restore or re-install the OS.

 Make sure that the PC without Belkin, Huawei, Option and ZTE Software

installed.

Installing the BandLuxe Connection Manager after uninstalling them.

getting connection manager log
Getting Connection Manager Log

1. Run DebugView.exe

 If OS is Win7/Vista. Run DebugView as administrator.

2. Next, get the APP path from DebugView

getting connection manager log1
Getting Connection Manager Log

Make sure the hidden files and folders can be visible on the PC

Click on the Organize button in any folder, and then select “Folder and Search Options” from the menu. 

Click the View tab, and then you should select “Show hidden files and folders” in the list.

Just select that, and click OK.

getting connection manager log2
Getting Connection Manager Log

3. Go to C:\ProgramData\Mobile Broadband Connection

(WinXP)C:\Documents and Settings\All Users\Application Data\BandRich\Mobile Broadband Connection

4. Add a string, “write log=1”, into preference.ini then, save the file.

getting connection manager log3
Getting Connection Manager Log

5. Follow the instructions below to get the log

5.1 Plug-in dongle and waiting Connection manager pop up then close it.

5.2 Run DebugView as administrator.

5.3 Run BandLuxe Connection Manager.

5.4 Reproduce the problems with Connection Manager.

5.5 Immediately after the failure happens (or as soon as you observe that it happened),

save the .log file in DebugView to a file name of your choice.

contact us
Contact Us

Drop a mail at [email protected]

Also provide us the following information for assisting you further:

1) MSN number(consist of fifteen digit)

2) The Model, Firmware and Software version

3) SIM card operator

4) The PC Information(OS, manufactory, model name)

5) Does the C500 is working on other platform with the same SIM card

6) Does the SIM card is working with other device, e.g. mobile phone

6) Error Message

7) Message displayed on the Home of BandLuxe Connection Manager

8) The error occurs under NDIS or Modem Mode

(BandLuxe CM: Setting> General> Connection Mode)

9) BandLuxe Connection Manager Log

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