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Unlocking staff potential - A Coaching & E-Learning Approach. Carol Read - Academy Manager Salisbury NHS Foundation Trust. Objectives for today. Outline the Facilities MLE Project & the role of the Learning Advisors Identify ROI from this project Share best practice & new ways of learning.

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Unlocking staff potential a coaching e learning approach

Unlocking staff potential -A Coaching & E-Learning Approach

Carol Read - Academy Manager

Salisbury NHS Foundation Trust


Objectives for today
Objectives for today

  • Outline the Facilities MLE Project & the role of the Learning Advisors

  • Identify ROI from this project

  • Share best practice & new ways of learning


Why was the project set up
Why was the project set up?

To

  • Ensure Facilities staff had the Knowledge & skills to provide excellent customer service & work with new technology

  • Address perceived barriers to learning


How was this done
How was this done?

  • Comprehensive Training Needs & Computer hardware/software analysis undertaken

  • Learning Advisor Role & programme of learning designed

  • Development of Trust wide Learning Zones

  • Partnership work


What was required
What was required?

A core programme for Learning Advisors including:-

  • MLE Training

  • KSF Training

  • Coaching

  • Study Skills

  • Skills for Life, ESOL & Dyslexia Awareness

  • Work based learning as part of the project team



Why use collaborative inquiry
Why use Collaborative Inquiry ?

  • A form of research developed from social sciences & work in organisations.

  • A way of working with other people who have similar concerns & interests to yourself to identify best practice



Early research findings
Early research findings

  • Transformational workplace learning taking place

  • Learning Advisors approach wins hearts and minds

  • Bespoke e-learning works for learners


2 types of academy learning zones
2 types of Academy Learning Zones

Broadband -

Dedicated to

learning sites

HAS (Hospital Network) - Linked to to clinical system


Coaching at all levels
Coaching at all levels

  • GROW Model Introduced

  • Informal coaching approach

  • Modelling of coaching behaviour with colleagues

  • Solution Focused coaching within the team


The bespoke mle content
The Bespoke MLE Content

  • COSHH

  • DSE

  • Fire safety

  • Moving & Handling

  • Customer Care

  • Equality & Diversity

  • Risk

  • Infection Control

  • Blood Transfusion


Return on investment
Return on Investment

  • First 5 weeks of the project 1400 e-learning programmes accessed

  • Top user of the NHS South West MLE

  • Continuous Professional Development of Facilities staff linked to KSF Competencies

  • Model of best practice available for other staff groups

  • Barriers to learning addressed though the Learning Advisor role & Learning Zones


Return on investment continued
Return on Investment Continued...

  • Comprehensive training record for all staff

  • A network of coaches in place who are solution focused

  • Coaching happening at all levels in the Facilities team

  • High motivation to complete the e-learning packages


This project would not have been successful without the following
This project would not have been successful without the following:-

  • The Facilities MLE Project Board & Learning Advisors

  • The Academy, Education & IT Teams

  • Helen Rynne - MLE Administrator


The best tools are useless to the disengaged following:-

People who know are the people who do

Work = Learning

Nigrello 2005


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