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Unlocking staff potential - A Coaching & E-Learning Approach. Carol Read - Academy Manager Salisbury NHS Foundation Trust. Objectives for today. Outline the Facilities MLE Project & the role of the Learning Advisors Identify ROI from this project Share best practice & new ways of learning.

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unlocking staff potential a coaching e learning approach

Unlocking staff potential -A Coaching & E-Learning Approach

Carol Read - Academy Manager

Salisbury NHS Foundation Trust

objectives for today
Objectives for today
  • Outline the Facilities MLE Project & the role of the Learning Advisors
  • Identify ROI from this project
  • Share best practice & new ways of learning
why was the project set up
Why was the project set up?

To

  • Ensure Facilities staff had the Knowledge & skills to provide excellent customer service & work with new technology
  • Address perceived barriers to learning
how was this done
How was this done?
  • Comprehensive Training Needs & Computer hardware/software analysis undertaken
  • Learning Advisor Role & programme of learning designed
  • Development of Trust wide Learning Zones
  • Partnership work
what was required
What was required?

A core programme for Learning Advisors including:-

  • MLE Training
  • KSF Training
  • Coaching
  • Study Skills
  • Skills for Life, ESOL & Dyslexia Awareness
  • Work based learning as part of the project team
why use collaborative inquiry
Why use Collaborative Inquiry ?
  • A form of research developed from social sciences & work in organisations.
  • A way of working with other people who have similar concerns & interests to yourself to identify best practice
early research findings
Early research findings
  • Transformational workplace learning taking place
  • Learning Advisors approach wins hearts and minds
  • Bespoke e-learning works for learners
2 types of academy learning zones
2 types of Academy Learning Zones

Broadband -

Dedicated to

learning sites

HAS (Hospital Network) - Linked to to clinical system

coaching at all levels
Coaching at all levels
  • GROW Model Introduced
  • Informal coaching approach
  • Modelling of coaching behaviour with colleagues
  • Solution Focused coaching within the team
the bespoke mle content
The Bespoke MLE Content
  • COSHH
  • DSE
  • Fire safety
  • Moving & Handling
  • Customer Care
  • Equality & Diversity
  • Risk
  • Infection Control
  • Blood Transfusion
return on investment
Return on Investment
  • First 5 weeks of the project 1400 e-learning programmes accessed
  • Top user of the NHS South West MLE
  • Continuous Professional Development of Facilities staff linked to KSF Competencies
  • Model of best practice available for other staff groups
  • Barriers to learning addressed though the Learning Advisor role & Learning Zones
return on investment continued
Return on Investment Continued...
  • Comprehensive training record for all staff
  • A network of coaches in place who are solution focused
  • Coaching happening at all levels in the Facilities team
  • High motivation to complete the e-learning packages
this project would not have been successful without the following
This project would not have been successful without the following:-
  • The Facilities MLE Project Board & Learning Advisors
  • The Academy, Education & IT Teams
  • Helen Rynne - MLE Administrator
slide16
The best tools are useless to the disengaged

People who know are the people who do

Work = Learning

Nigrello 2005

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