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Implementing & Supporting a Campus Wide E-Learning Culture

Implementing & Supporting a Campus Wide E-Learning Culture. Evolution, Revolution, or Both?. Debra L. Babineau, Computer Trainer dlb@wpi.edu. Introductions. Deb Babineau Computer Trainer, Computing & Communications Center dlb@wpi.edu

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Implementing & Supporting a Campus Wide E-Learning Culture

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  1. Implementing & Supporting a Campus Wide E-Learning Culture Evolution, Revolution, or Both? Debra L. Babineau, Computer Trainer dlb@wpi.edu

  2. Introductions Deb BabineauComputer Trainer,Computing & Communications Center dlb@wpi.edu Joseph KalinowskiSystems Administrator, Instructional Media Center jkal@wpi.edu NERCOMP - Implementing & Supporting a Campus-wide E-Learning Culture

  3. Why are you here? • History of failures that led to success • Key implementation secrets for rolling out your e-learning solution • Opportunity for discussion NERCOMP - Implementing & Supporting a Campus-wide E-Learning Culture

  4. University Background • Founded in 1865 • Private, 4 year university • Engineering, Science, Management and the Humanities • 2700 undergraduate; 1100 graduate • 210 FT faculty, 100 PT faculty • Main campus - Worcester, MA • Waltham, MA • Southboro, MA • Advanced Distance Learning Network NERCOMP - Implementing & Supporting a Campus-wide E-Learning Culture

  5. Prior to Online Implementation • “Homegrown” web pages • “Homegrown” course management system • Webmaster creating custom course websites • Unsuccessful course management system pilot in 1998 NERCOMP - Implementing & Supporting a Campus-wide E-Learning Culture

  6. Unsuccessful Pilot • 1998: Lone department implements course management system • One professor heads entire project • Purchases equipment and software • No polling of faculty or students’ current or anticipated needs • No faculty buy-in; rest of faculty resort to getting their own web pages written • Thousands of $ wasted NERCOMP - Implementing & Supporting a Campus-wide E-Learning Culture

  7. IT Reaction • “Key-Stakeholders” Committee • Consists of key faculty and support staff • Goal was to find one system to service the e-learning platform • Needs analysis established 45 criteria • Literature review of 25 companies • Three major vendors invited for demonstration (open to all faculty) • Committee unanimously votes on one system, and the fun begins … NERCOMP - Implementing & Supporting a Campus-wide E-Learning Culture

  8. Learning and Information Portal • Built on teaching and learning foundation • Customizable based on user’s roles • Security based on user’s rights • Personalization at the user level • Collaboration and organizational tools NERCOMP - Implementing & Supporting a Campus-wide E-Learning Culture

  9. Success Factors • Involve key stakeholders – “champions” • Define goals up front • Conduct needs analysis • Create cross-functional partnerships to aid and support • Continually reassess product and services NERCOMP - Implementing & Supporting a Campus-wide E-Learning Culture

  10. Key Stakeholders • Faculty • Technology-savvy • Technophobes • Willing to work with peers to implement technology • Support Staff NERCOMP - Implementing & Supporting a Campus-wide E-Learning Culture

  11. Goals • Easy to use • Interoperability with back office standards • Economically viable • Flexible to meet diverse needs NERCOMP - Implementing & Supporting a Campus-wide E-Learning Culture

  12. Goals • Engage constituent groups • Empower them with increased access to information resources, services and communication tools • Retain them by providing a more encompassing sense of membership in the WPI community NERCOMP - Implementing & Supporting a Campus-wide E-Learning Culture

  13. Conduct Needs Analysis • 45 Criteria devised by committee • Needs were prioritized • Compare to vendor literature review NERCOMP - Implementing & Supporting a Campus-wide E-Learning Culture

  14. Instructional Media Center Computing & Communications Center Support Library Cross Functional Partnerships One-stop shopping … Fastest response time … NERCOMP - Implementing & Supporting a Campus-wide E-Learning Culture

  15. Relentless Support • On-line problem reporting system & searchable FAQ • E-mail – myhelp@wpi.edu • Phone support • Group training opportunities • One-on-one training • Instructional design support (individual & groups) • Survey of students NERCOMP - Implementing & Supporting a Campus-wide E-Learning Culture

  16. Results NERCOMP - Implementing & Supporting a Campus-wide E-Learning Culture

  17. Results • Faculty working with peers to develop the best applications for the technology • Student pressure to make all courses enabled • Increased access to course material • Organization pilots very successful NERCOMP - Implementing & Supporting a Campus-wide E-Learning Culture

  18. Results support example Music Class example Fire Protection Engineering NERCOMP - Implementing & Supporting a Campus-wide E-Learning Culture

  19. What’s next? • Event driven • LDAP Authentication • Web E-Mail • Additional Security (SSL) • Total Organization Integration • Integration of alumni, prospective students & others NERCOMP - Implementing & Supporting a Campus-wide E-Learning Culture

  20. Questions? • Ask Now… • E-Mail myhelp@wpi.edu • Preview at http://my.wpi.edu NERCOMP - Implementing & Supporting a Campus-wide E-Learning Culture

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