Total Quality Management - PowerPoint PPT Presentation

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Total Quality Management. The integration of all processes and functions of the firm in the task of ensuring a product's quality throughout its life cycle.Measurement of Success:100% Customer SatisfactionMethod of Achievement:Continuous Improvement. Key Issues in TQM. Requires a cultural change based on a management philosophy of meeting customer requirements through continuous improvement.Delco - lip serviceGM - more work for same payTop Management must support TQM.

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Total Quality Management

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