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Confidentiality - PowerPoint PPT Presentation

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Confidentiality . What does it mean for you? . What is Confidentiality? . The protection of private, identifying information.

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What does it mean for you?

what is confidentiality
What is Confidentiality?
  • The protection of private, identifying information.
  • If information is accorded a confidential status, that status mandates specific controls, including strict limitations on access and disclosure, so that unauthorized persons cannot access it.
  • These controls must be adhered to by those handling the information.
  • Confidentiality is an general concept that is designed to assure that information will be used responsibly.
  • It is an integral part of professional codes of ethics that regulate the disclosure of information obtained in the course of professional interactions.
what is identifiable information
What is Identifiable Information?
  • Information, which makes it possible to identify an individual.
  • Not just confined to account transactions – it extends to all the information that the bank has about the customer
  • This may be direct information:
    • Name
    • Address
    • Social Security Number
    • Account Number
  • Indirect (information from which one can reasonably figure out the identity of an individual).
you cannot
You cannot!
  • Leaving paperwork exposed for others to see.
  • Discussing peoples accounts, balances, etc.
  • Discuss loan applications with others.
the general rule
The General Rule
  • No acknowledgement or disclosure of any confidential information to anyone, without authorization.
what should you say
What should you say?
  • I’m sorry, I can’t give you any information about anyone without an authorization from the person"
situation 1
Situation 1
  • Brian comes into the bank and wants to know which students have accounts in the bank.
  • What do you do?
situation 2
Situation 2
  • John came and got a loan at the bank for Christmas money.
  • You just heard Alex talking to another student about John getting the loan and the reason for it.
  • What should you do?
situation 3
Situation 3
  • While you are in the bank your best friend comes in and wants to go behind the teller counter.
  • What do you do?