Patient Engagement: Begins with Patient- and Family- Centered Care. Bernard Roberson, MSM, BA, HSC Administrative Director Patient and Family Centered Care Georgia Regents Medical Center Augusta, Georgia. Principles of Patient- and Family- Centered Care.
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Bernard Roberson, MSM, BA, HSC
Administrative Director Patient and Family Centered Care
Georgia Regents Medical Center
Patient- and Family-Centered Care Centered CarePhilosophy and Practice
Attributes from patients include:
Inviting patients and families to become advisors
Asking patients to partner on facility upgrades
Inviting to patients and families to participate in potential employee interviews
Assist with improving patient Satisfaction
…at the Institutional Level
…at the Program Level
…at the Care Level
Multiple Sclerosis Clinic
Doctors / Administrators
Emergency Services Visioning Retreat
“To partner with patients and families using a multidisciplinary approach to provide compassionate world class emergency treatment in a teaching environment utilizing the best available resources.”
at the Care Level… Centered CarePFCC In Action: Partnering with FamiliesCharles Wilbur, RN, Emergency Medicine
“…it showed all of us the power of the dry erase board as a two-way communication tool and as a vehicle to engage a family member or the patient.”
Incorporating the “Four Principles of Patient- and Family- Centered Care” into your practice, begins the process of Patient Engagement.
You will realize that it cost you nothing and saves time over time to get started!!!!