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Aetna International - PowerPoint PPT Presentation


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Aetna International. International Secure Member Website. Log in MOFA dedicate page at: www.aetnainternational.com/ksamofa. Click on ‘Member’ link in the top corner under Secure Login. Login/Registration. If you have not registered please choose ‘Register for online access’ .

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Presentation Transcript
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Aetna International

International Secure Member Website

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Log in MOFA dedicate page at: www.aetnainternational.com/ksamofa

Click on ‘Member’ link in the top corner under Secure Login

Login/Registration

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Member ID: Enter your “W ID Number” Found on your Aetna International ID Card.

Temporary Password: Follow Instructions in the tooltip (little blue i)

Following the verification of your Member information, you will be asked to create a User Name and permanent Password

Member/Registration

username password requirements
User names

must be between 8 and 40 characters

must include at least one letter

must include at least one numeral

may include special characters (e.g., $, @, #, %)

Passwords

are case sensitive

must be between 8 and 20 characters

must include upper and lower case letters

must include at least one numeral

may include special characters (e.g., $, @, #, %)

may not contain your user name, first name, last name, member id, or the answer to your security question

Username/Password requirements

Member/Registration

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Once registration is complete, members will be able to login to the website with the user name and password they have created.

Member/Login

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Welcome screen. Main navigation is on the left sideand the detail information is provided for each section in the middle of the page.Customised/Personalised content is showing on the right side.

Secure Member Home

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Find Healthcare: Includes links to the direct-settlement lists, International Doctor Directory and information about the IHAT team with a link to team contact details. Use DocFind link to search for U.S. providers

Find health care

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Search query pre-populates facilities in the city you provided in your registration but you have the ability to search for providers in a different city or country. Here you can also submit a request for a facility that is not included in the list.

Find health care

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The claims centreincludes two functions:

  • search claims and view claims status; and
  • submit claims online.

Claims center

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