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E-Delivery: Helping Students Go the Distance. Mary Anne Knefel Susan Reiter Jonathan Helmke University of Dubuque MILC Conference April 10, 2014. University of Dubuque. 1,885 FTE students Seminary 153 FTE 60% Distance Distance program began 2007. Perceptions. Negatives

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E delivery helping students go the distance

E-Delivery: Helping Students Go the Distance

Mary Anne Knefel

Susan Reiter

Jonathan Helmke

University of Dubuque

MILC Conference

April 10, 2014


University of dubuque
University of Dubuque

  • 1,885 FTE students

  • Seminary

    • 153 FTE

    • 60% Distance

    • Distance program began 2007


Perceptions
Perceptions

Negatives

  • Viewed as inferior to residential

  • “Cash cow”

  • Diploma mills

    Positives

  • Opens educational opportunities

  • Gives voice to all


Authentic learning
Authentic Learning

  • Successful learning occurs in context & community

  • Authentic Distance Learning

    • The essence of distance learning is community

    • Interpersonal issues key to success


Library s role in authentic learning
Library’s Role in Authentic Learning

  • Create a residential experience for Distance students

    • Information Literacy Program

    • Document Delivery & Interlibrary Loan


Intersection of il ill
Intersection of IL & ILL

  • Seminary has unique research requirements

  • Theological and Biblical Research

  • Hebrew Exegesis




Planning
Planning

  • Organic: Distance Education affects entire library

  • “Blurred Lines” between IL, Ref, ILL, & Circ

    • Timing always matters

    • Not everything online

    • Students will reach out to multiple access points




1 st illiad customization
1stILLiad Customization

  • ILLiad status identifies distance students

    • Keep stats

    • Route requests


2 nd illiad customization

2ndILLiad Customization


3 rd illiad customization
3rdILLiad Customization

  • ILLiad is encoded to print “Mail to Patron” on received books

    • ILL staff does not have to remember which are distance requests


Finally ill staff evaluates the good the bad the ugly
Finally – ILL Staff EvaluatesThe good, the bad, the ugly

  • Process by ILL – ‘good’ citations (70%)

  • Refer to librarian for help (20%)

  • Refer back to patron (10%)


The good
The Good

  • Citation will have title, page numbers and terms

    • often no call #

    • ILL staff still can retrieve & scan


The bad
The Bad

  • Citation with

    • Volume & pages; no term

    • Term & pages; no volume

  • A librarian may be able to help


The ugly
The Ugly

  • A citation with no

    • Volume number

    • Page numbers

    • No terms or terms not in English

  • Back to patron – ILL staff e-mail or cancels


And uglier
And Uglier

  • Sometimes students will just give it a shot

  • Obviously it goes back to the patron for more info


Tips for success
Tips For Success

  • Adhere to a 10% or 30 page maximum

  • Establish a firm turnaround time – 48 hrs.

  • Promote ILLiad as the point of access

  • Offer mailing of ILL books



Reflections
Reflections

  • ILL and Reference

  • Working with faculty on assignments

  • Assessment


Future
Future

  • ILLIAD and WorldShare Developments

  • E-books: commentaries?

  • Changes at the Seminary=changes at the Library


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