IM Reference with Trillian 3/20/06

1. IM Referencewith Trillian3/20/06

2. What is IM? Instant Messaging is similar to e-mail, except conversations happen in real time. If a person is not online they will get your message the next time they open their program. IM has presence awareness - (Buddy List) IM can do file transfers, group chat, voice over IP IM requires signing up with a network, and choosing a screen name. Most common networks: AIM, MSN, Yahoo, ICQ, IRC, and Googletalk.

3. Who is IMing? Among undergrads, almost everybody July 2005 Pew Report (“Internet and American Life Project”) • 42% of adults use IM • 75% of teens aged 12-17 • IM preferred to e-mail <http://www.pewinternet.org/pdfs/PIP_Teens_Tech_July2005web.pdf> November 2005 cnet poll • 66% of 13- to 21-year-olds say they send more IMs than emails <http://news.com.com/Study+Teenagers+favor+IM+over+e-mail/2100-1032_3-5944265.html>

4. Networks must match AIM accounts can only talk to other AIM accounts. MSN accounts can only talk to other MSN accounts. AIM ---------to---------- AIM Yahoo --------to-------- Yahoo MSN ----------to---------- MSN ICQ ----------to----------- ICQ GoogleTalk----to----GoogleTalk

5. But my friend is on MSN…. Q: I have an AIM screen name. How can I talk to someone on MSN? A: You have to sign up at MSN, get a screen name. Download their free MSN client (optional) OR log in through their web interface. OR use the Meebo all-in one web interface. Since you now use more than one network…..

6. Manage multiple networksthrough one program; a multi-network clientlike Trillian, Gaim, or MirandaYou still need to sign upat each network’s web siteif you want a presence on that network

7. Clients Clients are programs IMers use to communicate. All the networks, (AIM, MSN, ICQ, etc.) offer a free client that works only with THEIR network. Many patrons may have these single network clients. What they see is entirely dependent on which client they’re using and how they have it set. They may be overriding our text styles.

8. Libraries Reach Out • Most libraries have several network accounts • (screen names) and use a multi-network client • Why? Greater REACH • Most patrons already use IM • No popup blockers, no waiting for clunky interfaces to load. They have their familiar IM and just send a message to umdlibaskus, or create a umdlibaskus buddy (optional).

9. Think of Trillian as a five-in-one program. AIM ---------to---------- AIM Yahoo --------to-------- Yahoo MSN ----------to---------- MSN ICQ ----------to----------- ICQ GoogleTalk----to----GoogleTalk

10. Start Quit

11. System tray icon Left click once to bring up Trillian window Right click / Exit

12. Make it start automatically: Trillian / Trillian Preferences / Installation and Startup

13. Set up buddies1. with the lead PC2. with your partner Doreen umdlead9 Rover Doreen or Aaron Rover Aaron Gail vyleta3 Tom Zpatron1111 Tom A vyleta2 Kay vyleta7 Kathryn vyleta4 Pam patron222 Martha vyleta8 Jim vyleta6 Rover Jim Rover Sunshine

14. Add Contact (buddy)

15. Add Contact (buddy) NEXT Highlight a group (neater looking if all in one group, unless you plan to have LOTS of contacts) Groups can be used for group-chat purposes. Medium is AIM (if the person you’re adding is signed up with AIM) NEXT

16. Type their screen name here and click Add. Then click Done.

17. We won’t be adding patrons as buddies. They may choose to add umdlibaskus however.

18. Trillian’s Buddy List Buddy names can be renamed to suit you (only in your list) Color coded networks “brb” means “Be Right Back” – they have not touched their keyboard or mouse in 15 minutes.

19. Color Coded Networks GoogleTalk / Jabber | Trillian Pro only AIM ICQ MSN Yahoo IRC | we aren’t using

20. Contact a Buddy Take turns contacting the lead machine Then, contact your partner Notice “typing notification” To stop talking, just “X” out

21. Minimize Maximize Move Resize panes and windows Switch panels around File / options / always on top (in chat window) View / Docking (in contacts window) There are two Trillian Windows: “My contacts”, and the chat window

22. Multiple Sessions As new people IM you, tabs will start accumulating across the top.Same is true if youinitiate contact withmore than one person.(Six tabs maximum).

23. Multiple Sessions “Detach window” will give that tab its ownnew window. Useful for when you want all your sessionsvisible side-by-side. The “x” closes thetab (or window).

24. See your own connections

25. See your own connections YOU Your networks

26. See your own connections Change your avatar (graphic)

27. See your own connections Many settings here. Each network has it’s own BLOCK list. Disallow “direct connect” Turn off Mail notification

28. Global Reconnect If not, Periodically check: Are all networks lit? The white ball is IRC, just ignore.

29. What’s all that noise? Ding-dong means a buddy signed on or off. ___ means a buddy changed status. Bee-doop means you sent text. Doo-beep means you received text. Click Trillian / Trillian Preferences and Notifications. Uncheck things that you don’t want to hear.

30. Explore Preferences

31. Explore Preferences SOME Preferences: Load trillian on bootup (under “installation & startup”) Sounds (under “notifications”) Flash the taskbar x times (under “message windows”) Display timestamps (under “text conversations”) Disable emoticons (under “text conversations”) Fonts (you can’t force them to see your styles, if they override yours) File transfer folder (under “file transfers”) Virus scanner (under “file transfers”) What to log, where to save logs (under “activity history”) Plugins (turn on after installing them) (under “plugins”) Shared profiles in one Trillian (under “advanced preferences”) Toggle WIKIPEDIA hover (under “message windows”)

32. Text formatting on the fly Background Foreground Decrease Normal Increase Insert URL

33. Text formatting in Preferences / Text Conversations

34. Emoticons Click in the font toolbar and hover over an emoticon to see its keyboard shortcut.

35. Emoticons Two ways to add them: 1. Pick emoticons from the emoticon panel (just above where u type) 2. Type (pl) you get a plate Type (book) you get a book Type (c) you get coffee Type (brb) you get a “Be Right Back” sign Type :) you get a smiley Type :( you get a frown Unwantedemoticons can appear in pasted text (substitution)

36. Emoticons Turn off emoticons: Click Trillian / Trillian Preferences / Text conversations. Scroll down to emoticons, uncheck all 3 boxes.

37. Insert URLs AIM lets you insert CURRENT URL. Your topmost browser’s current URL will get pasted in your typing window in a link format: UMD Library - Indexes and Databases Page. To just send the ACTUAL http:// ADDRESS, copy and paste it into your message.

38. Insert URLs “Insert URL” lets you type or paste in ANY URL and give it a link-name. It too will be underlined link, and not a bare naked URL. For transcript purposes, patrons may prefer the bare URLs (just do CTRL-C / CTRL-V)

39. Forwarding Messages Copy and paste to another IM? Copy and paste to email? Highlight text, copy with CTRL-C Place cursor, paste with CTRL-V Often right-click/copy and right-click/paste work.

40. Send / Receive Files Files can be gif, jpg, pdf, doc, txt, html, etc. Avoid sending large files like tif, psd, mp3, mov, avi. Browse for the file, double click it, and click SEND.

41. Send / Receive Files You might have to wait for large files. Networks differ in their ability to send files. Our tests showed that all of them could do it, but on some days it took longer or never worked. Routers and firewalls can sometimes impede file transfers. You’ll be prompted to save the file once received. A good security practice is not to accept files from non-staff. (similar to opening attachments).

42. Status Messages “Set all away” shows all your network connections as “brb” (be right back) “Set all back” brings back the round dots (in Trillian). Other clients may have different methods to show you’re back. “Set all invisible” makes you appear to be offline, even though you can see everyone else. You can’t converse in this mode. “New Away Message” lets you create your own custom messages. When someone contacts you while you’re away, They will be answered by your custom message.

43. Status Messages Making a custom “away” message

44. Status Messages Making a custom “busy” message using the advanced option. Note that each network should be set to the busy state (if available)

45. Send Message to All Right-click a GROUP, and Choose “Send a message to all.” Everyone in that group should receive your message. You can make new groups and carefully drag people into groups. Right-click any group name and “Add Contacts or Groups” Explore right-clicks. In just about ANY program, This Is VERY useful

46. Invite to a chat room If in conversation, you can invite others. Click Invite button and type the screen names (actual screen names they signed up with, not names that you renamed them with)! e.g., dh2222, not Doreen

47. Invite to a chat room Separate names with commas. The CHAT ROOM gets named By the system - just leave it. Each network seems to have a different naming convention.

48. Block or Warn someone If you are currently in conversation… Actions / Block In Yahoo, this is called “ignore.” The ignored party can still keep harrassing you, but you won’t see them. Only AIM hasWarn. it’s been out of service, so could not test it.

49. Block or Warn someone If the offending party Is on your buddy list… Right-click the buddy then Block

50. Why Pro? - Allows sending more than 5970 characters at a time (sends chunks of text quickly - Has a history viewer (don’t have to open plain text files) - Has a spell checker (but unwanted capitalization is a problem) - Keyboard lights flash one time upon receving a message - Emoticons categorized by network (smileys aren’t compatible between networks) - More stable file transfer - Pro has GoogleTalk /Jabber protocols - Has plugins for RSS feeds, weather, and much more