Proposal for Ye Olde Sandwich Shoppe, Inc.

1. Proposal forYe Olde Sandwich Shoppe, Inc.  Insight Performance ConsultingYour Partner in Performance Improvement March 27, 2009

2. Insight Performance Consulting Your Partner in Performance Improvement We specialize in creating performance interventionsand custom training solutions for businesses like YOSS • Locally-based in Bay CityYour advantage: We provide more face time at a lower cost • Previous success stories include Panera Bread, Einstein Bagels, Atlanta Bread Company, and Hungry Howie’s PizzaYour advantage: We understand the challenges of your business

3. This Presentation This brief presentation provides an overview of: • IPC’s recommended solutions • Proposed implementation of deliverables • Detailed 7-week timeline • Projected costs for both personnel and materials

4. Executive Summary IPC’s Proposed Solutions, Timetable, and Costs • Rapidly analyze factors related to the work environment layout, procedures, and target audience • Create and produce a training module for sandwich makers • Instructor and participant guides • Train-the-trainer sessions for managers • On-site coaching and support during initial training for sandwich makers • Create, produce, and install 5 full-color job aids • Timetable and cost: • Project begins April 1 and concludes May 20 • Total cost for deliverables is $6380

5. Current Problems at New Locations Increased Costs, Turnover, and Customer Complaints • Food costs 15% above forecast • Overtime is 5% above forecast • Cost for materials is up 7% • Complaints to customer 800-line double the other stores in the franchise

6. Proposed Solutions Focus: Improve the Performance of Sandwich Makers • Rapidly analyze work environment layout, procedures, and target audience • Create and conduct 30-minute “Train the Trainer” coursefor managers • Instructor and participant guides • On-site coaching and support during initial training for sandwich makers • Create job aids for performance support

7. 1. Analysis of Work Environment Rapid and insightful analysis of factors that help focus our solution designs: • Goal: Gather information for use in designing effective training and job aids • Analyze current training provided to sandwich makers • Observe the day-to-day activities of the target audience: sandwich makers • Gather informal feedback from sandwich makers about factors that impede success • Goal: Determine best size and placement for the job aids • Analyze layout of sandwich maker stations and supply stations • Goal: Determine source of discrepancies between the workflows and procedural steps documented on the YOSS website

8. 2. Training Module • Goal: Provide training targeted to improving the performance of sandwich makers • Goal: Enable managers to provide instruction • A 30-minute training module for sandwich makers • Train-the-trainer instruction, enabling managers to instruct current and future sandwich makers • Participant and leader guides, which will be used during the instruction • Goal: Ensure that managers and learners are successful, from the very first training session • On-site coaching and support during initial training for sandwich makers

9. 3. Job Aids for YOSS Sandwich Makers • Goal: Provide performance support for Sandwich Makers • Five full-color, laminated job aids per store • Sized to best fit the work environment • Designed to detail the proper way to prepare YOSS sandwich orders

10. Project Timetable 7 Weeks to Success

11. Projected Costs Summary

12. Projected Costs Personnel Costs

13. Projected Costs Production Costs

14. Your IPC Team Partners for Long-Lasting Performance Improvements

15. Working Together for Your Success IPC stands ready to help achieve YOSS success • Our goal is to improve the performance of YOSS sandwich makers, with success demonstrated in • financial improvement • customer satisfaction • employee satisfaction • We welcome your questions and feedback!