Unified communications lync as your desk phone
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Unified communications: Lync as your desk phone. Fernando Moreno Pascual – IT/OIS. Overview. What is Lync? Main collaboration tools: Availability Searching for CERN people Instant messaging Sharing information Lync as your desk phone benefits: Easier way of making calls

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Unified communications: Lync as your desk phone

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Unified communications:Lync as your desk phone

Fernando Moreno Pascual – IT/OIS


Overview

  • What is Lync?

  • Main collaboration tools:

    • Availability

    • Searching for CERN people

    • Instant messaging

    • Sharing information

  • Lync as your desk phone benefits:

    • Easier way of making calls

    • Forwarding calls feature

    • Voice mailbox & Missed-calls

  • Connection from outside CERN

  • How to start using Lync as your desk phone? (2 steps)

1


What is Lync?

  • Without using Lync:

  • Using Lync (available in CMF):

  • Availability

  • Instant Messaging

  • Share documents

  • Immediate call

are supported!!

2


Main collaboration tools:Availability

Lync knows about the appointments that you have

in your calendar and sets automatically your status

accordingly.

Examples:

- You are on holidays, Lync will set “Out of office”.

- You have a meeting, Lync will set “In a meeting”.

- You have an appointment, Lync will set “Busy”.

3


Main collaboration tools:Searching for CERN people

  • I need to call Telma Mantas…

  • With Lync we have direct access to:

  • Numbers of CERN phonebook.

  • Our contacts in Outlook.

  • As you see, calling a person is quite easy: type

  • the name and clicking one button.

4


Main collaboration tools:Instant messaging

  • How to start a conversation with one person

Double click

  • How to start a conversation with a group

5


Main collaboration tools:Sharing information

  • What about sharing presentations, sending files…

  • What can we share?

  • Our desktop.

  • A program (Word, Excel, Internet Explorer…)

  • PowerPoint Presentation.

  • Whiteboard

  • Create a poll

  • We can send file/s to our contacts.

6


Lync as your desk phone:Easy way of making calls

  • Tired of having to search for a number and type it manually?

  • With Lync you can call your contacts with a single click.

  • You can search for CERN people and call them in one click.

  • If you have an external number, just paste it and press “Call”.

Really easy…

7


Lync as your desk phone:Forwarding calls feature

Setting up call forwarding in 2 clicks:

  • Other options are:

  • Forwarding to the voice mail.

  • To our delegates.

  • To any CERN number

  • More details in the demo…

8


Lync as your desk phone:Voice mailbox & missed-calls

  • Lync is not running, or a person left a message on your voice mailbox:

  • Voice message forwarded to your inbox.

  • Missed incoming calls (busy, away, out of office…)

  • Notifications to your inbox about missed calls.

  • In the voice mail notification we have:

  • The information of the caller.

  • An audio file attached

  • A preview of the message

  • In the missed call notification we have:

  • All the information of the caller.

  • The time when the call was made.

9


Lync as your desk phone:Demo

Demo

10


Connection from outside CERN

What if you are away from your office but still want to be connected?

Lync offers three useful functionalities:

  • Take your laptop:

  • Chat with your contacts using webmail (OWA) https://mmm.cern.ch/owa

  • Be connected by using your mobile phone. Lync is available for Android, Windows Phone, iPhone and iPad.

11


How to start using Lync as your desk phone?

  • Detailed information in https://espace.cern.ch/mmmservices-help

  • Briefly, two simple steps:

  • EDH request to register.

  • Subscribe to e-group “lync-subscription” to be updated.

Make sure you have your new phone prior to change (available at CERN Store):

PLANTRONICS DSP 655

POLYCOM CX 300

12


Summary

With Lync, by default:

  • Availability

  • Instant messaging

  • Connect wherever you are with no roaming charges (WIFI)

    Registered for Lync as your desk phone? Then:

  • Easy way to make phone calls

  • Voice mail on your e-mail client

  • In addition:

    • Missed call/voice mail notifications

    • Easy access to call management

  • In case of problems, contact service-desk@cern.ch

Old

System

13


Thank you for your attention

Questions?

14


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