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Unified communications: Lync as your desk phone. Fernando Moreno Pascual – IT/OIS. Overview. What is Lync? Main collaboration tools: Availability Searching for CERN people Instant messaging Sharing information Lync as your desk phone benefits: Easier way of making calls

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Unified communications lync as your desk phone

Unified communications:Lync as your desk phone

Fernando Moreno Pascual – IT/OIS


Overview
Overview

  • What is Lync?

  • Main collaboration tools:

    • Availability

    • Searching for CERN people

    • Instant messaging

    • Sharing information

  • Lync as your desk phone benefits:

    • Easier way of making calls

    • Forwarding calls feature

    • Voice mailbox & Missed-calls

  • Connection from outside CERN

  • How to start using Lync as your desk phone? (2 steps)

1


What is lync
What is Lync?

  • Without using Lync:

  • Using Lync (available in CMF):

  • Availability

  • Instant Messaging

  • Share documents

  • Immediate call

are supported!!

2


Main collaboration tools availability
Main collaboration tools:Availability

Lync knows about the appointments that you have

in your calendar and sets automatically your status

accordingly.

Examples:

- You are on holidays, Lync will set “Out of office”.

- You have a meeting, Lync will set “In a meeting”.

- You have an appointment, Lync will set “Busy”.

3


Main collaboration tools searching for cern people
Main collaboration tools:Searching for CERN people

  • I need to call Telma Mantas…

  • With Lync we have direct access to:

  • Numbers of CERN phonebook.

  • Our contacts in Outlook.

  • As you see, calling a person is quite easy: type

  • the name and clicking one button.

4


Main collaboration tools instant messaging
Main collaboration tools:Instant messaging

  • How to start a conversation with one person

Double click

  • How to start a conversation with a group

5


Main collaboration tools sharing information
Main collaboration tools:Sharing information

  • What about sharing presentations, sending files…

  • What can we share?

  • Our desktop.

  • A program (Word, Excel, Internet Explorer…)

  • PowerPoint Presentation.

  • Whiteboard

  • Create a poll

  • We can send file/s to our contacts.

6


Lync as your desk phone easy way of making calls
Lync as your desk phone:Easy way of making calls

  • Tired of having to search for a number and type it manually?

  • With Lync you can call your contacts with a single click.

  • You can search for CERN people and call them in one click.

  • If you have an external number, just paste it and press “Call”.

Really easy…

7


Lync as your desk phone forwarding calls feature
Lync as your desk phone:Forwarding calls feature

Setting up call forwarding in 2 clicks:

  • Other options are:

  • Forwarding to the voice mail.

  • To our delegates.

  • To any CERN number

  • More details in the demo…

8


Lync as your desk phone voice mailbox missed calls
Lync as your desk phone:Voice mailbox & missed-calls

  • Lync is not running, or a person left a message on your voice mailbox:

  • Voice message forwarded to your inbox.

  • Missed incoming calls (busy, away, out of office…)

  • Notifications to your inbox about missed calls.

  • In the voice mail notification we have:

  • The information of the caller.

  • An audio file attached

  • A preview of the message

  • In the missed call notification we have:

  • All the information of the caller.

  • The time when the call was made.

9



Connection from outside cern
Connection from outside CERN

What if you are away from your office but still want to be connected?

Lync offers three useful functionalities:

  • Take your laptop:

  • Chat with your contacts using webmail (OWA) https://mmm.cern.ch/owa

  • Be connected by using your mobile phone. Lync is available for Android, Windows Phone, iPhone and iPad.

11


How to start using lync as your desk phone
How to start using Lync as your desk phone?

  • Detailed information in https://espace.cern.ch/mmmservices-help

  • Briefly, two simple steps:

  • EDH request to register.

  • Subscribe to e-group “lync-subscription” to be updated.

Make sure you have your new phone prior to change (available at CERN Store):

PLANTRONICS DSP 655

POLYCOM CX 300

12


Summary
Summary

With Lync, by default:

  • Availability

  • Instant messaging

  • Connect wherever you are with no roaming charges (WIFI)

    Registered for Lync as your desk phone? Then:

  • Easy way to make phone calls

  • Voice mail on your e-mail client

  • In addition:

    • Missed call/voice mail notifications

    • Easy access to call management

  • In case of problems, contact [email protected]

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