West London Supporting People Group Housing Related Support Framework Agreement

1. West London Supporting People Group Housing Related Support Framework Agreement Provider briefing events 23rd and 24th May 2011 Ealing Town Hall

2. Welcome and Introductions Paul Feven Head of Commissioning, Contracts and Supply, London Borough of Hillingdon Chair of the West London Supporting People Group

3. Agenda and Objectives for the day

4. Overview of the West London Supporting People Group (WLSPG) and WLA • The West London Alliance (WLA), formed in 1998 by the London Boroughs of Brent, Ealing, Hammersmith & Fulham, Harrow, Hillingdon and Hounslow, aims to promote the economic, environmental and social well being of the West London community • WLSPG set up in 2004 – includes Royal Borough of Kensington & Chelsea • Efficiencies project for Supporting People launched in 2010 covering provider negotiations and a new framework agreement • WLSPG already has a strong track record in working together

5. WLA framework agreements and potential projects • Home care – framework agreement • Future projects • Meals on wheels • Accreditation, Purchasing and Contract Management Scheme (APC) - provision of residential and nursing care through an Approved List • Transport • Management Information System

6. West London Housing Related Support (HRS) framework agreement Presenters: Monday: Stephen Evans and Charles Stephens – Royal Borough of Kensington & Chelsea Tuesday: Julia Copeland and Jenny Platt – London Borough of Hammersmith & Fulham

7. Drivers for change and project background • Budgets no longer ring fenced for Supporting People • Introduction of some non traditional housing support tasks to reflect changing markets and priorities • Efficiency targets and reductions in budget for each borough • Contracts ending during lifetime of new framework • Project background • A current framework was developed in 2008 and is used by LBHF, RBKC, Harrow and Ealing • Expires 31st March 2012 – joint working across West London has established need for a wider framework agreement

8. What we hope to achieve through the new framework • Further cashable efficiency savings • Improved public services and continuous improvement • Stimulation of the housing related support market • A mixed economy of service provision • Streamlined commissioning arrangements • Collaborative working amongst boroughs • Increased choice for service users by procuring services that can support both block and individual personalised purchasing arrangements

9. Why tender for services? • To commission services that are informed by service users, performance and strategic commissioning intentions • To achieve savings on current contracts • To develop the market • To allow the market to set the price – and move away from historical levels of funding • National requirement - Public Contracts Regulations (2006 and 2009) • EU Directives – services should be subject to competition. Principles of equality of opportunity and transparency

10. What is a multi provider framework agreement? • An agreement between one or more authorities and a number of providers – a ‘preferred provider list’ • It establishes the terms such as price, quality and quantity for a fixed period of time – four years • Authorities draw down services at agreed price and quality within their own timescales and commissioning plans • Contracts are drawn down by ‘call-off’, mini-competition, or TUPE re-price where some quality factors can be varied

11. Benefits for providers • Boroughs will be calling off services from the new framework, only in very few cases do we expect services to be commissioned outside the framework • Potential for securing contracts, easing budget planning and sustaining business • Being an approved provider in a well established region • You only tender once (subsequently the process is much shorter and easier) • Opportunity to gain new business in new areas

12. Scope of the procurement exercise

13. Scope of procurement exercise

14. How we will assess tenders - price and quality • The indicative split between price and quality is 60:40 price:quality • There may be local variations on this when contracts are called off by boroughs • Minimum quality standards will be applied • Recent tenders across the boroughs and trends in the HRS market indicate that prices are reducing • We expect prices to reflect innovative and new ways of delivering services in this context

15. What is housing related support and how will we buy it? • Current context of HRS services – efficiencies, un-ring fenced budgets, opening up to social care, personalisation and payment by results • Accommodation based services consist of core and flexible elements – pricing to reflect this • HRS services and contracts will look different in the future • CQC registration: • http://www.cqc.org.uk/guidanceforprofessionals/introductiontoregistration.cfm

16. Personalisation in housing related support • A national driver towards the personalisation of services • Choice and control for service users • All boroughs are committed to person centred services but differing approaches and timescales • Approaches to personalisation may or may not include budgets for individuals • Different models of services and contracts to allow for personalisation will be described in the specifications

17. Outcomes focussed services • A national and local driver towards outcomes focussed services that meet the needs of individuals • New framework agreement will have outcomes focused service specifications for each Lot • Less focus on prescribing inputs or outputs • Success based on demonstrating how outcomes will be achieved for individuals and for the service • Continued requirement to meet quality standards and these will be monitored accordingly

18. Establishing the framework and ‘calling off’ services • E-tendering will be used for the procurement process • Consultation with service users and partners • LBHF will be the lead contractor • TUPE • There will be mini tenders as well as direct call offs from the framework – more detail to follow in a briefing • Contract and performance management arrangements to achieve be greater alignment across the boroughs

19. Indicative timeline Mid June 2011 - Issue PQQ 12th July 2011 - Final PQQ clarification issued to providers Mid - late July 2011 - PQQ submission by providers End of August 2011 - Invite successful providers to tender (ITT) 28th September - Clarification period for ITT closes Mid October - Tender Submission October-November 2011 - Evaluations of tenders to agree preferred providers February 2012 - Framework agreement contracts issued 31st March 2012 - Current framework ends

20. Process • Providers must sign up to the London Tenders Portal: • https://www.londontenders.org • Interested providers to submit a Pre Qualifying Questionnaire (PQQ) • Assessment of PQQs by Tender Assessment Panels with representation from all boroughs and service users • Successful providers submit a full tender • Assessment of tenders against agreed criteria • Successful providers placed on the approved provider list • Each individual borough will then ‘call off’ services from the approved provider list

21. Questions and answer panel session

22. Summary and Closing remarks Paul Feven Head of Commissioning, Contracts and Supply London Borough of Hillingdon Chair of the West London Supporting People Group

23. Contact Details For all questions please contact: wla_asc@ealing.gov.uk Using “HRS framework agreement” as the subjectheading. Individual boroughs will not be able to respond to questions directly