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PROBLEM EMPLOYEES PROGRESSIVE DISCIPLINE. Bill Ramsey. LEARNING OBJECTIVES. PROBLEM EMPLOYEES Know how to give positive & corrective feedback Know the key principles of human interaction Understand the logic of progressive discipline. PROBLEM EMPLOYEES. OVERVIEW The inverted pyramid

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Presentation Transcript
learning objectives
LEARNING OBJECTIVES

PROBLEM EMPLOYEES

  • Know how to give positive & corrective feedback
  • Know the key principles of human interaction
  • Understand the logic of progressive discipline
problem employees
PROBLEM EMPLOYEES

OVERVIEW

  • The inverted pyramid
  • The One Minute Manager
  • Key Principles
  • Managing Disciplinary Meetings
the inverted pyramid

Positive Feedback

Corrective Feedback

Discipline

THE INVERTED PYRAMID
one minute manager
ONE MINUTE MANAGER

“Catch somebody doing something right”

FEEDBACK

> Positive

> Corrective

Bad is stronger than Good

positive feedback
POSITIVE FEEDBACK
  • What you did
  • Why it was a good thing
corrective feedback
CORRECTIVE FEEDBACK
  • What you did
  • What you might have done that would have been better
  • Why it would have been better
key principles
KEY PRINCIPLES
  • Maintain or enhance self esteem
  • Listen and respond with empathy
  • Ask for help in solving the problem
discipline
DISCIPLINE
  • Don’t reinforce behavior you don’t want to see repeated.
  • Don’t Rush!!!!!!!!
  • Calmly determine consequences
  • Get a second opinion (or 3rd)
discipline1
DISCIPLINE

You want the employee to improve

You don’t want to punish the employee

discipline meeting management
DISCIPLINE MEETING MANAGEMENT
  • State your position & current situation clearly & non-threateningly
  • Ask for the employee’s reaction & comment
  • Focus on the real issue and ask for suggestions from the employee
discipline meeting management1
DISCIPLINE MEETING MANAGEMENT
  • Develop a plan of action that both of you can live with including consequences
  • Set a meeting time to review what’s been done
  • Express your confidence in the employee’s ability to accomplish what’s been agreed to
meeting preparation
MEETING PREPARATION
  • Clear statement of what you want to accomplish
  • List what employee might say in response for each step
  • Think of things for the employee to suggest as ways to solve the problem in case they can’t think of anything in the meeting
meeting preparation1
MEETING PREPARATION
  • Go through each step and rehearse what you will say
  • Meet with your boss to get agreement on consequences before you meet with the employee
keeping people from going over your head
KEEPING PEOPLE FROM GOING OVER YOUR HEAD
  • Check with boss and boss’s boss before you tell employee of consequences
  • Start by being more approachable than the people over your head
  • Be the most reasonable person in chain of command
keeping people from going over your head1
KEEPING PEOPLE FROM GOING OVER YOUR HEAD
  • Offer to go over your own head if you think someone’s going to anyway
  • Don’t tell anyone to go over your head
  • If all else fails, at least warn the boss
discipline examples
DISCIPLINE EXAMPLES
  • Oral warning
  • Written reprimand
  • One day suspension
  • Multi-day suspension
  • Firing
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