Guide to Becoming A Successful Property Manager

1. You’reLicensed!NowWhat? Introduction GuidetoBecomingASuccessfulPropertyManager Author:JulieDeonARM,CPMS,REPM,FMS

2. Table of Contents ABOUT THE PROPERTY MANAGEMENT SHOPPE PREFACE Purpose of our Training Program……………………………………………………… Who is This Training Program Created For? Products From Our Website Ask The Property Manager – Mentorship Office In A Box PROGRAM OBJECTIVES Course Descriptions Part 1. Starting Your Property Management Company Part 2. Marketing Yourself and Marketing Your Listings Part 3. Tenancy Part 4. Your Accounting Procedures Part 5. Protecting Yourself

3. Table of Contents • STARTING YOUR PROPERTY MANAGEMENT COMPANY • Course Topics • One. Setting Up Your Property Management Company • Foundation of Your Business • Setting Up For Success • Setting up Operations / Escrow Accounts • Creating a Name for Your Company and How to Do It • Creating a File Management System • Putting Together Property Management Software • Creating a Company Website • Setting Up Property Management Payment Service - Owners • Setting Up On-line Payment Services – Tenants • Two. Learning the Processes and Procedures for You, • Your Client, and Your Tenant • Agreements: Management/Listing (Q&A) • Setting Up a Tenant Screening System • Setting up Fee Structure • Scope of Services • Business Model • Forms • Operations Manual • We’ve Created Everything For You   • Your Network of Vendors • Licensing and Insurance Requirements • Business Plan

4. Table of Contents • MARKETING YOURSELF TO MARKETING YOUR LISTINGS • Course Topics • One. Marketing Yourself • Tell Them Who You Are and What You Do • Types of Advertising • Choosing Your Market • Types of Properties You Want To Manager • Two. Owner Inquiries • Leads • Following Up • Rental Analysis • Market Analysis • Setting Yourself Apart • Getting The listing Appointment   • Three. You Got The Appointment • Listing Presentation • Listing Package - Checklist • How to Get The Listing • Setting The Rent • Q / A’s For The Owner • Owner’s Handbook • Going Prepared Four. You Got The Listing • What To Do When You Get The Listing (Next Steps) • Setting The Rent Price • Property Presentation • Marketing The Property • Prequalifying Applicants • Scheduling Showings • Prequalifying Tenants • Application Process • Tenant Screening • Forms

5. Table of Contents • TENANCY • Course Topics • One. You Got The Tenant • Move In Process • Creating The Lease • Tenant Handbook • Inspections – Owner / Tenant • Move In Prep • Tenant Incentives • Follow Up • Forms • Two. The Lease • Maintenance • Maintenance Program & Repairs • Repairs When Tenant Moves In • Preventative Maintenance • Placing a Service Request on Your Property • Rules & Regulations • Emergencies • Lease Violations • Notices • Tenant Issues • Renewals • Supporting documents • Three. Move Out Process • Types of Notices • Checklists • Security Deposits • Preparing The Home • Showings • Inspections • Start All Over!

6. Table of Contents • ACCOUNTING • Course Topics • One. Setting Up The File • Tenant File (Folder, Software, Payments) • Owner File (Folder, Software, Payments) • Two. Security Deposits • Rent Escrow Account • Deposit Escrow Account • Deposit Procedure • Refunding • Deducting Charges • Three. Rent Collections • Due Dates • Tenant Payments • Owner Disbursements • Reconciliations • How You Get Paid • Notices • Four. Ledgers • Owner • Tenant • Year End Statements • 1099’s

7. Table of Contents • PROTECTING YOURSELF • Course Topics • One. Know The Laws • Landlord / Tenant Laws • Florida Statutes • Fairhousing • Two. Documentation and Consistency • Addendums • Code of Ethics • Legislation • E & O Policy • Three. Expectations • Owners Expectations • Tenant Expectations • Property Manager Expectations • Cancelling Management Agreement • Forms

8. Introduction Thecourseisdesignedforrealestateprofessionalswhowishto taketheirrealestatecareertothenextlevel. • Brokers • Agents • Brokerassociates Youwilllearnhowtomarketyourself,list,rent,prequalify,inspect andmanageresidentialpropertiesinaccordancewiththe ResidentialLandlordTenantLaws. How?UsingthePropertyManagementShoppe

9. Introduction PROGRAM OBJECTIVES This training manual covers 5 Phases of successful the property management: Phase 1: Starting Your Property Management Company This phase will explain how to become a property manager or start a property management company. We’ll take you through the necessary steps to set up the foundation of your property management company. You’ll learn what to do and how to do it! Phase 2: Marketing Yourself and Marketing Your Listings This phase will cover all topics from marketing yourself and your properties. We’ll take you through the necessary steps to market yourself and your listings. You’ll learn what to do and how to do it! Phase 3: Tenancy This phase explains how to help tenants with the move in process, information about writing leases, how to manage the maintenance of the property, and how to manage leases for violations and renewals. You’ll learn what to do and how to do it! Phase 4: Accounting This phase explains all the steps you need to take to set up accounting procedures for your property management company. You’ll learn what to do and how to do it! Phase 5: Protecting Yourself This course explains what you need to do to protect yourself if you encounter any problems. We’ll take you through the necessary steps to Protect Yourself.

10. Introduction • Property management is a part of the real estate industry that will always be in demand in any economy. • Becoming a property manager or starting a property management company can be overwhelming. It can also be very exciting and rewarding. • While we learn a lot in during a real estate course, it doesn’t cover the necessary steps to become a property manager that will set you up for success. • I’ve written and designed this course for those desiring to enter into the property management industry. • To start, you must obtain your real estate license (state specific). • If you are licensed, there are three ways to become a property manager: • Become a Property Manager under your current Broker • Become a Broker and start your own company • You are a Broker and want to add a Property Management Division

11. ThePropertyManagementShoppe Ongoingmentorshipthatwillofferyou unlimitedresources ü Downloads ü ü ü ü ü ü ü How-ToVideos Forms Q&ASessions MonthlyNewsletter PropertyManagerMondays OngoingSupport LiveChats ü ü ü ü ü ü ü ü ü ü ü ü ü ü ü ü ü ü TenantHandbook Owner’sManual Policy&ProcedureManual FormsCD OperationsManual BusinessOrganizer Presentations FairhousingPoster FloridaStatutes ListingPackage MoveInPackage BusinessPlan Scripts ClientOrgForm Flyer/BrochureSamples Checklists ScopeofServicesManual(InitialContact) BusinessModel ü ü FileManagementSystem InvestorPackage TojoinourMentorProgramandtopurchaseproducts, visitourwebsiteatwww.ThePMShoppe.com.

12. ThePropertyManagementShoppe AOneStopShoppethatcontains: Yourpersonalorganizationofallpertinent businessandpersonalinformationatyour fingertips! Download FREE! The Property Management Shoppe www.ThePMShoppe.com Acompletetrainingcourse–5phases Aresourcemanual Over100Q&As ResourcesandLinks AskthePropertyManagerMentorship ü ü ü ü ü

13. This concludes Phase I Starting Your Property Management Company The workbook and reference guide are your tools to refer back to as needed. They are available for download in our shoppe at: https://www.thepmshoppe.com/shop/