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Rapid eLearning: Disintermediate or Die! Presented @ Online Educa Berlin December 2005 Ted Cocheu, CEO Altus Learning Systems http://rapid-learning.blogspot.com/ [email protected] Altus Learning Systems 61 E. Main Street Los Gatos, California, USA 95030 http://www.altuscorp.com

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Rapid eLearning:

Disintermediate or Die!

Presented @ Online Educa Berlin December 2005

Ted Cocheu, CEO

Altus Learning Systems

http://rapid-learning.blogspot.com/

[email protected]

Altus Learning Systems

61 E. Main Street

Los Gatos, California, USA 95030

http://www.altuscorp.com

408.395.9154


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Summary

  • The world has changed and learning must change with it.

  • Most adult learning involves building on what we already know—knowledge transfer is often sufficient.

  • Reducing time and cost of learning content, while increasing the volume, is essential.

  • We must disintermediate—create the shortest path between experts and learners.

  • “Googlizing” organizational knowledge is key

  • Rapid eLearning works!


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Disintermediation

  • Definition from Wikipedia

    • In economics, disintermediation is the removal of intermediaries in a supply chain: cutting out the middleman--schnitt aus dem Zwischenhändler.

Producer

Middleman

Consumer

  • Benefits

    • Reduced time and cost, increased efficiency/capacity

    • Greater customer intimacy, increased authenticity


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Why Rapid eLearning?

  • Trends

    • The World Is Flat by Thomas Friedman

    • Speed is king

    • Knowledge is exploding

    • Budgets are limited

    • Courseware is increasingly not scalable

  • Other Facts

    • Workplace learning is informal

    • People forget

    • Most critical business knowledge is proprietaryand much is inaccessible



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Two Meanings

  • Rapid Course Development

    • Doing the same thing more quickly

    • Streamlining the process for developing courseware/formal training

    • Focus: Formal Learning/Training

  • Rapid eLearning

    • Doing things differently

    • Disintermediating the process—transferring knowledge more directly from those who have it (experts) to those who need it (learners)

    • Focus: Informal Learning


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Rapid Course DevelopmentGoal: Streamline course development process

Weeks/Months

Experts

Analysis

Design

Devel./Test…

Learners

Rapid eLearningGoal: Disintermediate knowledge transfer process

Hours/Days

Experts

Learners

Doing Things Differently


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Time toKnowledge

Volume ofKnowledge

High

Time to ChangeApproach

Low

Past

Future

When Change is Needed


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RapidDevelopmentZone

Disintermediation Zone

Time toKnowledge

Volume ofKnowledge

High

FormalizedTrainingZone

Disintermediation Zone

Low

Past

Future


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E-LearningCoursewareand Labs

RapideLearning

Collaboration

Where Rapid eLearning Fits


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The Universe of Knowledge

Sales,

Tech Sales

Technical

Support

Resellers,

Distributors

RemoteTeams

End

Users

Audiences

Purposes

Sources/Settings

Prod. Training/Updates

Meetings

Technical Updates

Classes/Seminars

Sales Updates

Conferences

RapideLearning

Virtual Help Desk

Conference Calls

Reference

Web Conferences

Formats

Uses/Methods

Presentations

Training

Demonstrations

Performance Support

Conversations

Documentation

Delivery Methods

Intra/Internet

Wireless

Connected

Disconnected


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Presentations and Lectures

Software Demonstrations

PhysicalDemonstrations

It Can Take Many Forms


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20% spent seeking info

<50% successful

10% of payroll spend seeking successfully

10% of payroll wasted seeking unsuccessfully

Often working without needed knowledge

Challenges: search time  search success

Effective Search Is The Key


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Search Results:

Search

Presentation

Course

Topic/Slide

Transcript

Assets/ViewingOptions

“Googlize” Organizational Knowledge


People use it l.jpg
People Use It

Avg. 20% per Quarter Growth for Last 10 Quarters

Number of Content Uses

1Q03 2Q03 3Q03 4Q03 1Q04 2Q04 3Q04 4Q04 1Q05 2Q05

Quarters 1Q03 – 2Q05


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People Love It

From: Field Engineer

Sent: Friday, January 14, 2005 6:10 PM

To: [email protected]

Subject: This is incredible!

I just wanted someone to know that I think this is one of the most important and useful sites for an FE that I have ever encountered. I just want to thank everyone who assembled this project.

This is incredible. I now have the capability to train myself better than I ever have before. I am one happy FE today!!!!

Field Engineer

Leading Networking Company


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