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ITES. ITES is defined as outsourcing of processes that can be enabled with IT and covers diverse areas like Finance, HR, Administration, health care and telecommunication etc. ITES. “ Out sourcing in the broadest sense of a term

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ITES

ITES is defined as outsourcing of processes that can be enabled with IT and covers diverse areas like Finance, HR, Administration, health care and

telecommunication etc


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ITES

  • “ Out sourcing in the broadest sense of a term

  • ITES is model growing leaps and bound globally and transparently assuring max money-value.


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ITES

  • The growth of IT enabled Services (ITES) has opened windows for job opportunities, service offerings and foreign investments in India.

  • Nasscom says that India is well positioned to derive benefits from the ITES market and become a key hub for these services.


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Nasscom has identified the spectrum

  • Customer Interaction services including call centers,

  • Back office operations/revenue accounting, data entry, data conversion including finance and accounting and HR services,

  • Transcription/Translation services


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Nasscom has identified the spectrum

  • Content development/animation/engineering and

    design

  • Other services including remote education, data search, market research, network consultancy and management as IT enabled services.


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Customer Interaction Services

  • Contact center that are service facilities with adequate telecom infrastructure,

  • trained consultants,

  • access to requisite databases,

  • Internet and other online information infrastructure to provide information

  • support to customers round the clock, year round.


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CUSTOMER RELATED SUPPORT

  • Customer related support in areas such as marketing,

  • selling, information dispensing,

  • advice, technical, etc. is provided.


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ITES include the following

  • Back office operations

  • Call Centers

  • Content Development / Animation

  • Data Processing

  • Engineering and Design

  • Geographic Information System Services

  • Human Resource Services

  • Insurance Claim Processing


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ITES include the following

  • Legal Databases

  • Medical Transcription

  • Payroll

  • Remote Maintenance

  • Revenue Accounting

  • Support Centers

  • Web site services


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Challenges in ITES business

  • Qualified manpower

  • Quality manpower

  • Trained manpower

  • Man power retention- biggest challenge


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ITES Resource Challenge

  • Mind set about the industry

  • Mind set about the work culture

  • Mind set about the career prospects


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ITES Challenge

  • Voice based outbound caliber required soft skills

  • Required volumes to cater college focus on soft skills/ personality development

  • Growing IT flavor among students


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ITES career opportunity

  • No barriers of any technical (subject) skills

  • No barrier of any prior experience

  • Job immediately on completion of degree

  • General soft skills is only the requisite

  • General advantage of being in ITES job including smart start up pay packs


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Advantage of ITES career

  • All rounder develop of personality

  • Transformation from ability to speak in English to Ability to think in English

  • Good work culture, good climate

  • Fast track movements in career ladder or longevity of stay in ITES jobs


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Advantage of ITES career

  • Prospects of switching over to day-shifts

  • Careers switch- over to IT not possible

  • Career growth to blue-chip

  • Global reach, relation ship

  • Global standard of functioning

  • Unlimited prospects of domain knowledge in a variety of verticals



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