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Etiquette @ Work A guide to modern business manners for professionals “Etiquette means behaving yourself a little better than is absolutely essential.” – Will Cuppy Making a Good First Impression Make eye contact as you shake hands Wear your nametag on the right side at events

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Etiquette @ work a guide to modern business manners for professionals l.jpg

Etiquette @ WorkA guide to modern business manners for professionals


Etiquette means behaving yourself a little better than is absolutely essential will cuppy l.jpg
“Etiquette means behaving yourself a little better than is absolutely essential.”– Will Cuppy


Making a good first impression l.jpg
Making a Good First Impression absolutely essential.”

  • Make eye contact as you shake hands

  • Wear your nametag on the right side at events

  • Hold your drink in your left hand


Making introductions l.jpg
Making Introductions absolutely essential.”

  • Approach people who are alone or in groups of three or more people

  • Always make introductions when possible

  • When introducing people, offer a memorable piece of information about each person to spark conversation

  • Base business introductions on hierarchy: Introduce a mid-level manager to a senior officer, for example


Business card basics l.jpg
Business Card Basics absolutely essential.”

  • Always distribute your card with the typed side up

  • Be selective when handing out your card

  • Thank those who give you their cards by name

  • Keep your own cards in your left pocket, and those of others in your right

  • Jot down information about new contacts on their business cards

  • Keep your business cards with you at all times


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Navigating Office Politics absolutely essential.”

  • What is meant by “office politics”?

  • Pay attention to political undercurrents

  • Know standards of behavior

    • Be courteous and treat everyone equally

    • Take pride in your work

    • Be responsive to coworkers


Sharing credit l.jpg
Sharing Credit absolutely essential.”

  • Remember you’re part of a team

  • Always acknowledge the contributions of others

  • Never dismiss all responsibility for failures

  • Only promise what you can deliver


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Knowing Your Customer absolutely essential.”

  • What is his or her style?

  • What sort of update does he or she prefer?

  • What level of communication is necessary?


Listening l.jpg
Listening absolutely essential.”

“There are people who, instead of listening to what is being said to them, are already listening to what they are going to say to themselves.”

– Albert Guinon, French playwright


Conflict resolution l.jpg
Conflict Resolution absolutely essential.”

  • Deal directly with the person before going to your supervisor

  • Focus on the facts

  • Be receptive to the other person’s story


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DO: absolutely essential.”

Make the first move

Choose the right time

Adopt a conciliatory stance

Take corrective action

DON’T:

Jump to conclusions

Show frustration

Point fingers

Criticize

Take it personally

Conflict Resolution


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Meeting Misbehavior absolutely essential.”

  • Research suggests a typical manager spends 40 percent of his or her time in meetings

  • Meetings that are too long were rated the top time-waster at work by professionals surveyed by Robert Half Technology


Meeting tips l.jpg
Meeting Tips absolutely essential.”

  • Curb excessive discussion

  • Don’t monopolize the floor

  • Start and end on time

  • Make eye contact with speakers


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Tech-Etiquette Blunders absolutely essential.”in Meetings

  • Leaving the cell phone ringer on

  • Sending and replying to instant messages or e-mails

  • Working on personal computers


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E-mail Use on the Rise absolutely essential.”

  • 71 percent of executives surveyed said they use e-mail to communicate most often at work, compared with 27 percent who relied on e-mail most frequently five years ago

  • Receiving large attachments and unnecessary messages were top e-mail peeves cited by executives polled


Netiquette l.jpg
Netiquette absolutely essential.”

DON’T:

  • Send chain letters or links to questionable websites

  • Overuse emoticons ;-)

  • WRITE IN ALL CAPS

  • Use the “reply all” function carelessly

  • Forward e-mail without the author’s approval


Netiquette17 l.jpg
Netiquette absolutely essential.”

DO:

  • Pay attention to grammar and punctuation

  • Use proper salutations

  • Write specific subject lines

  • Respond to e-mail within 24 hours

  • Avoid anything you wouldn’t say aloud

  • Comply with your company’s e-mail policy


Mobile e mail etiquette l.jpg
Mobile E-mail Etiquette absolutely essential.”

  • Don’t check e-mail when you’re talking with someone or in a meeting

  • Avoid attachments when communicating with contacts who are using these devices

    • Paste content in the body of your message

  • Keep it brief


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Cell Phone Etiquette absolutely essential.”

  • Nearly 7 out of 10 Americans say they observe poor cell phone etiquette at least once a day Source: Synovate

  • Tips for using cell phones:

    • Be aware of ring tones

    • Know how to silence your phone

    • Keep a distance

    • Avoid using on conference calls


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“The world was my oyster, absolutely essential.”

but I used the wrong fork.”

– Oscar Wilde


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Water goblet absolutely essential.”

Butter knife

Red wine glass

Dessert fork

Dessert spoon

White wine glass

Bread plate

Salad plate

Dinner plate

Soup spoon

Dinner fork

Dinner spoon

Salad fork

Dinner knife

A Formal Place Setting


Dining decorum l.jpg
Dining Decorum absolutely essential.”

  • Give your guest the seat with the best view

  • Don’t discuss business until after orders are placed

  • Keep purses and briefcases off the table

  • Eat and drink slowly

  • Avoid sending food back

  • Pay if you extended the invite

  • Treat all restaurant staff with respect


Messy meals l.jpg
Messy Meals absolutely essential.”

Avoid difficult-to-eat and odorous foods:

  • Lobster or crab

  • Corn on the cob

  • Unshucked oysters

  • Barbeque ribs

  • Fried chicken

  • Garlic


Etiquette @ work a guide to modern business manners l.jpg

Etiquette absolutely essential.”@ WorkA guide to modern business manners

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