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eSolutions Service Desk

eSolutions Service Desk. IT Services for Students. Who am I? eSolutions Service Desk. Here to help... -Caulfield: Monday – Thursday 9 am – 8:00 pm, Friday 9 am – 5 pm -Clayton: Monday – Friday 9am – 5pm Saturday: 10am-3pm -Non-Semester: Monday – Friday 9 am - 5 pm Phone: 9903 2777

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eSolutions Service Desk

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  1. eSolutions Service Desk IT Services for Students

  2. Who am I?eSolutions Service Desk Here to help... -Caulfield: • Monday – Thursday 9 am – 8:00 pm, Friday 9 am – 5 pm -Clayton: • Monday – Friday 9am – 5pm • Saturday: 10am-3pm -Non-Semester: • Monday – Friday 9 am - 5 pm • Phone: 9903 2777 • Web: http://www.monash.edu/esolutions/contact//

  3. After hours access for computer labs or lounges http://intranet.monash.edu.au/esolutions/students/lab Registration can take up to 3 working days to process before you can access the lab after hours.

  4. Available computer labs at Caulfield

  5. Available computer labs at Clayton

  6. Lab setup • Log in with your Monash username and password • My documents is synced across labs and library • 5Gb storage

  7. Software downloads for students • Monash provides some free software downloads for students • http://intranet.monash.edu.au/esolutions/software/catalogue/index.html • Some available software: • Microsoft security essentials • Endnote • Nvivo • SAS • http://www.itsnotcheating.com

  8. Connecting to Monash Wireless • Eduroam? • Pop-up box will appear, enter in the username space: username@monash.edu.au and your password Wireless printing? • Yep! Visit: https://printers.monash.edu.au

  9. Google Apps! • 25Gb storage • Ability to forward emails to a personal account • other useful tools: • Google Docs, Calender, Drive... • HDR Students are also eligible for a Staff-like computer account

  10. Submitting an online request • IT related queries can be submitted via Service Desk Online: https://servicedeskonline.monash.edu/

  11. Change your password every 6 months • Authcate passwords expire every six months. • Restrictions mentioned on change password site: • -Eg: m0na5hun1

  12. Password changes • Set a personal identification word (PIW) • Via my.monash portal • PIW not working? Contact an eSolutions Client Services Officer for a password reset.

  13. Step 1: Log in

  14. Step 2- Choose category

  15. Step 3- Submit the request

  16. Step 4- View and Respond to the job

  17. Monash University Studies Online (MUSO) Support Introduction to Blackboard and Moodle

  18. What is MUSO • MUSO is a collection of tools which lecturers have available to assist in their teaching • Includes: • Blackboard • Moodle • Buseco students will only be using Moodle

  19. An Introduction to Moodle 2 Updated 08 February 2012

  20. Find your unit in Moodle:Access Moodle via my.monash portal You can also go directly to Moodle using this link Once enrolled, links to your units in Moodle will appear here

  21. Moodle Interface Profile Settings Unit overview

  22. Submit an Assignment ...Click the Add submission button ...Click the Send for marking box

  23. Respond to a quiz • ...when you’ve finished the quiz you must always press the Submit all and finish button ...you must click Submit before you click Next

  24. Where to go for help For more information or assistance with using Moodle, click the Need Help? link.

  25. ‘Need Help?’ page

  26. Questions?

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