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tools. principles. vision. values. measures. concepts. tools. principles. vision. values. measures. concepts. Delight the Customer. vision. tools. principles. vision. values. measures. concepts. customer focus development of people entrepreneurship quality teamwork.

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Slide1 l.jpg

tools

principles

vision

values

measures

concepts


Slide2 l.jpg

tools

principles

vision

values

measures

concepts

Delight the Customer.

vision


Slide3 l.jpg

tools

principles

vision

values

measures

concepts

customer focus

development of people

entrepreneurship

quality

teamwork

values


Slide4 l.jpg

tools

principles

vision

values

measures

concepts

CUSTOMER FOCUS

On Time Delivery

Field PPM

Zero Mileage Return

Through Put Line Time

Premium Freight

PEOPLE FOCUS

Absenteeism

Morale

Safety

Training

INTERNAL FOCUS

Productivity

Schedule Compliance

Inventory Turns

CpK

Reject Rate

Utilities

Cost of Quality

Scrap As % Of COGS

Travel Expense

Overtime Expense

Factory Cost Per Unit

Tooling Expense

measures

SUPPLIER FOCUS

On Time Delivery

PPM

Ship To Line


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tools

principles

vision

values

measures

concepts

kaizen

kepner tregoe

mistake proofing

overall equipment effectiveness

process mapping

pull systems

quality functional deployment

quick changeover

suggestion system

target cost system

total productive maintenance

visual workplace

tools


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tools

principles

vision

values

measures

concepts

market in

next process is the customer

quality first

recurrence prevention

speak with data

upstream management

concepts


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tools

principles

vision

values

measures

concepts

  • elimination of waste

  • non-blaming,

  • non-judgmental

  • people empowerment

  • & involvement

  • process & results

  • total systems

principles


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