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PEOPLE MANAGEMENT Motivating people. “If we always hire people who are smaller than we are, we shall become a company of dwarfs. If we always hire people who are bigger than we are, we shall become a company of giants.” (D.O.)

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PEOPLE MANAGEMENT Motivating people

“If we always hire people who are smaller than we are, we shall become a company of dwarfs. If we always hire people who are bigger than we are, we shall become a company of giants.”(D.O.)

“Hire people who are better than you are, then leave them to get on with it. Look for people who will aim for the remarkable, who will not settle for the routine.” (David Ogilvy)

“The secret of good business is good people who are given a lot of trust and freedom as well as the right to make mistakes.” (Sir R. Branson)


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Theory ___

“traditional” lazy money

avoiding responsibility

threats anxiety direction control rewards

lower order needs

Theory ___

integration responsibility

self-actualisation

creative original potential

“progressive” self-control

higher order needs

Theories of Work and Motivation

1. Douglas _ _ _ _ _ _ _ _

(The Human Side of E _ _ _ _ _ _ _ _ e, 1960)

  • Criticism of Theory ____ (Abraham M _ _ _ _ _):

  • too excessive demands for r__________ & a_________

  • although they might want to be given responsibilities at work all people need s________ & c___________


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Theory X

“traditional” lazy money

avoiding responsibility

threats anxiety direction control rewards

lower order needs

Theory Y

integration responsibility

self-actualisation

creative original potential

“progressive” self-control

higher order needs

Theories of Work and Motivation

1. Douglas McGregor

(The Human Side of Enterprise, 1960)

  • Criticism of Theory Y (Abraham Maslow):

  • too excessive demands for responsibility & achievement

  • all people need security & certainty


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Theories of Work and Motivation

2. Frederick H_ _ _ _ _ _ _

(Work and the nature of man, 1959)

  • Two factor theoryof job satisfaction:

    M_____________ S_____________

  • Ach_ _ _ _ ment - Pay and b_ _ _fits

  • Re _ _ _ _ _ ion - Labour r_ _ _ _ions

  • Work it _ _elf - Job s_ _ _ _ _ty

  • Re _ _ _ _ _ _ _ _ _ity - Working conditions

  • Pr_ _ _ _ _on - Status

  • Gr_ _ th

Criticism: There will always be bo_ _ _ g, repe_ _ _ _ve jobs!

Solutions: t _ _m responsibility, rot_ _ _ _ g repetitive tasks, corporate c_ _ _ _ _ e


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Theories of Work and Motivation

2. Frederick Herzberg

(Work and the nature of man, 1959)

  • Two factor theoryof job satisfaction:

    MOTIVATORS SATISFIERS

  • Achievement - Pay and benefits

  • Recognitionion - Labour relations

  • Work itself - Job security

  • Responsibility - Working conditions

  • Promotion - Status

  • Growth

Criticism: There will always be boring, repetitive jobs!

Solutions: team responsibility, rotating repetitive tasks, corporate culture


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HOMEWORK:

ALL: Create exercises on:

  • Management (MK U2)

  • Company Structure (MK U3)

  • Motivation (MK U4) Labour Relations (MK U7) + Employment (MK U20):

  • make at least 1 exercise for each topic (5 units above - follow the types of exercises on my web site)

  • email the exercises to team leader (Mon 23/11/09)

    TEAM LEADER:

    a) email the collection of tasks to me (Tue 24/11/09)

    b) submit the printout in class


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LABOUR RELATIONSorINDUSTRIAL RELATIONS

  • Employers vs. employees

  • Management vs. employees

  • Management vs. unions: a) labour unions b) trade unions


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Trade / labour unions:

1. Negotiate over 3 main issues:

_________ wages

_________ working hours

________ working conditions

2. Defend workers with individual grievances

3. Take industrial actions:

- strike, go-slow (slowdown), picketing, working-to-rule

Collective bargaining


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Trade / labour unions:

1. Negotiate over 3 main issues:

Fair wages

Reasonable working hours

Safe working conditions

2. Defend workers with individual grievances

3. Take industrial actions:

- strike, go-slow (slowdown), picketing, working-to-rule

Collective bargaining


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Denis MacShane on trade unions:

  • The role of unions:

    • Voice for the __________ of workers

    • P__________ & e_____________ role

  • Govt. and companies should:

    • ___________ unions

    • ___________ unions as _________


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Denis MacShane on trade unions:

  • The role of unions:

    • voice for the interest of workers

    • political & economic role

  • Govt. and companies should:

    • encourage unions

    • accept unions as partners

      Complete the sentences in 1c, MK p 48


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WHO NEEDS UNIONS? MK, p 50/51

2b Read and match the headings to paragraphs:

Importance of good communication

Trade, labour and political unions

Employers looking for a social partner

Weakening of unions

Do exercise 2c

Optional: add subheadings, examples, data

(i. e. create structured notes)


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