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BCS North London Future SummIT December 4, 2002

BCS North London Future SummIT December 4, 2002. Andrew Abboud, PwC UK e-Business Director. Agenda. Current Market Position Business Case & Benefits Technology Implications Key Learning Points Recommendations Portal Demonstration (Live!). The Challenge.

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BCS North London Future SummIT December 4, 2002

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  1. BCS North London Future SummIT December 4, 2002 Andrew Abboud, PwC UK e-Business Director

  2. Agenda • Current Market Position • Business Case & Benefits • Technology Implications • Key Learning Points • Recommendations • Portal Demonstration (Live!)

  3. The Challenge “There is nothing more difficult to plan, more doubtful of success, more dangerous to manage, than the creation of a new order of things.” NiccolÒ Machiavelli

  4. Current Market Position “… Portals will become the standard employee user interface for >85% of G2000 organisations by 2004” Meta Group Inc. • Fragmented market – many players today • Consolidation has begun – e.g. Vignette purchase of Epicentric • ERP and application server vendors - possible extinction of niche players • Look for players with best vision and products

  5. Influencers, prospects, recruits Partners & Staff B2E Clients B2C Suppliers & Alliance partners B2B Enterprise Portal Messaging and Work Flow connectivity hub e-business applications ERP & Legacy Systems Knowledge repositories Technology Implications

  6. Business Case & Benefits Build applications and services faster Provide revenue protection and cross selling opportunities Consolidate procurement of hardware and software Collaborateandlearn from collective experience Reduce back-officestaff and administrative costs Expand market share and move into new markets Provide greater sense of belonging – “Global Glue” Facilitate my job and my life – the “Wow! Factor” Communicate via onechannel..not 1500+ websites Gain competitive distinction Link event based cross functional processes Share single infrastructure Increase data accuracy Focus on content and services, not technology Streamline operational support Cost Savings Revenue Generation Operational Efficiency UserSatisfaction Align IT Investments

  7. Key Learning Points Critical Success Factors • Board level sponsorship • Governance • Working as ‘one’ organisation • Business ‘ownership’ • Strong programme management discipline • Change management Issues • ERP & legacy systems integration • Coexistence of web and other technologies • Scope needs to be managed (e.g. Portal is not Knowledge Management) • Non-alignment to vision

  8. Recommendations • B2E +B2C + B2B = B2Everything -> Prioritise your ‘E’ • Do not underestimate the challenge • Need a business case and a robust benefits management approach • Think “user” and “process”. Portal implementations are not technology projects.

  9. What does the PwC Portal look like? Log on to: http://portal.pwcinternal.com

  10. QUESTIONS

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