html5-img
1 / 13

MFO Scheduling Systems

MFO Scheduling Systems. Purpose of Scheduling Systems. Smooth flow of patient traffic Maximize resource and staff Minimize patient waiting. How to Choose a System?. Type of practice Time Management Preference of the Provider Age of Patients Accommodate Emergencies Walk-Ins

liam
Download Presentation

MFO Scheduling Systems

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. MFO Scheduling Systems

  2. Purpose of Scheduling Systems • Smooth flow of patient traffic • Maximize resource and staff • Minimize patient waiting

  3. How to Choose a System? • Type of practice • Time Management Preference of the Provider • Age of Patients • Accommodate • Emergencies • Walk-Ins • Cancellations • No-Shows • Late arrivals

  4. Streaming • Allocate a standard unit of time, e.g. 15-minute blocks • Allocate 1 to 3 time-units depending on type of visit. For example: • New Patient: 2 units • Consultation: 3 units • Complete Physical Exam: 3 units • Minor Illness: 1 unit

  5. Pros & Cons of Streaming • Simple to schedule and manage • Less efficient – staff idling (but staff like it to use the time catching up paperwork and etc.) • Work well with give-and-take, e.g. some procedure may take 20 instead of 15 minutes while some other may take just 10 minutes.

  6. Double Booking • Used in practices with several staff members to work with patients. E.g. a dentist with multiple chairs • Multiple patients get a same appointment time • Can be very efficient, but requires careful monitoring

  7. Clustering • Same types of patients or procedures scheduled at certain time block • E.g. • Physical exams in AM • Surgeries on Wednesdays • New mothers on Tuesdays at OBGYN • Increased staff efficiency

  8. Wave • For a practice with several procedure rooms a large staff. • Multiple patients are scheduled at the top of the hour. The first group of patients go through the process • Walk-Ins and later arrivals go through in the second-half of the hour

  9. Pros & Cons of Wave • Requires precision planning • Possible staff idling and staffing conflicts • Long wait for patients

  10. Modified Wave • Alternate of Wave • Patients who require longer time served at the top of the hour • Followed by single appoints with less time requirement for each 10-20 minutes in the second half • E.g. a new patient are scheduled at the beginning of the hour followed by minor examination such as suture removal • Walk-in and late arrivals are accommodated

  11. Open Hours • First-come, first-served • Patients are seen throughout the day, e.g. emergency room

  12. Overbooking • Scheduling more patients than a physician can see within reasonable time • Avoid this except emergency

  13. Resources • Contemporary Medical Office Procedures By Doris Humphrey • Medical Assisting By Lucille Keir, Barbara A. Wise, Connie Krebs • Great Tips For Patient Appointment Scheduling By Michael Reynard, M.D.

More Related