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Knowledge Management eRA Project Team Briefing April 9, 2002 at 9:00 a.m. to be discussed working definition of KM example: mediation WIFM @ NIH: possible pilot projects case: lessons learned at World Bank next steps PAPER-BASED MACHINE-READABLE COST VALUE VALUE COST t t promise

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knowledge management

Knowledge Management

eRA Project Team Briefing

April 9, 2002 at 9:00 a.m.

Richard W. Morris, PhD NIAID/DAIT [email protected] 301-594-7634

to be discussed
to be discussed
  • working definition of KM
  • example: mediation
  • WIFM @ NIH: possible pilot projects
  • case: lessons learned at World Bank
  • next steps

Richard W. Morris, PhD NIAID/DAIT [email protected] 301-594-7634

promise

PAPER-BASED

MACHINE-READABLE

COST

VALUE

VALUE

COST

t

t

promise

Richard W. Morris, PhD NIAID/DAIT [email protected] 301-594-7634

what is knowledge management
what is knowledge management?
  • Knowledge management is . . .
  • systematic process by which knowledge is created, captured, shared, and leveraged
  • driven by:
    • organizational objectives
    • need to share and identify trends
  • IT tools
    • search, analysis, and presentation
    • serves one or many end-users

Richard W. Morris, PhD NIAID/DAIT [email protected] 301-594-7634

what is value
what is value?
  • Qualities that make information valuable:
    • accuracy
    • timeliness
    • accessibility
    • engagement
    • application
    • rarity
    • Source:Davenport & Prusak (1997)

Richard W. Morris, PhD NIAID/DAIT [email protected] 301-594-7634

bi vs km

supplier

buyer

customer

organization infrastructure

human resource management

research and/or technology development

procurement

STRATEGY

inbound

logistics

operations

outbound

logistics

marketing

or liaison

service

WORKFLOW

DATA TREND

EFFICIENCY

bi vs km

SUPPLY CHAIN VS STORED DATA

Richard W. Morris, PhD NIAID/DAIT [email protected] 301-594-7634

km focus

tacit view

synthesis

use

manage

analysis

conversion

acquisition

KM focus

KNOWLEDGE

INFORMATION

DATA

Richard W. Morris, PhD NIAID/DAIT [email protected] 301-594-7634

aligned w group end user needs

USER(s)

aligned w/ group & end-user needs

Richard W. Morris, PhD NIAID/DAIT [email protected] 301-594-7634

example mediation
example: mediation

existing

content

existing

content

relevance

existing

content

existing

content

existing

content

preference

Richard W. Morris, PhD NIAID/DAIT [email protected] 301-594-7634

example mediation10

matching

engine

profile

catalogues

abstraction

engine

thesaurus

example: mediation

existing

content

existing

content

relevance

existing

content

existing

content

existing

content

preference

Richard W. Morris, PhD NIAID/DAIT [email protected] 301-594-7634

pilot a
pilot A
  • VISION: reduce review workload
    • reviewer selection
    • conflict elimination
    • proposal assignment
  • BARRIER: relevance
  • ACTION: mediated retrieval

Richard W. Morris, PhD NIAID/DAIT [email protected] 301-594-7634

pilot b
pilot B
  • VISION: better clinical decisions
    • legacy data
    • many, distributed projects
    • multidisciplinary analysis
  • BARRIER: nomenclature diffs
  • ACTION: robust data models

Star Schema Data Model

Richard W. Morris, PhD NIAID/DAIT [email protected] 301-594-7634

pilot c
pilot C
  • VISION: timely program planning
    • emerging research trends
    • relation of novelty to score
  • BARRIER: discerning salience,
    • signal-to-noise ratio
    • e.g., “naked” DNA
  • ACTION: bibliometrics

Richard W. Morris, PhD NIAID/DAIT [email protected] 301-594-7634

lessons learned world bank
lessons learned: world bank
  • World Bank Group Ranks 4th in Most Admired Knowledge Enterprises
  • Organization:
    • multiple knowledge flows
    • communities of practice
    • redefine end-user relations (partners)
  • Budget for knowledge communities
  • Technologies for capture, dissemination, re-use
  • Build permanent capacity for knowledge brokering, e.g., advisory services, help desks

The KNOW Network is a group of leading knowledge-based organizations dedicated to benchmarking and sharing best knowledge practices leading to superior business performance. www.knowledgebusiness.com

Richard W. Morris, PhD NIAID/DAIT [email protected] 301-594-7634

next steps
next steps
  • assess & develop a strategy
  • start pilot projects w/ key data
  • address organization (communities of practice)
  • commit to infrastructure
  • *********************
  • TODAY
      • feedback
      • pilot projects
      • tiger-team volunteers

Richard W. Morris, PhD NIAID/DAIT [email protected] 301-594-7634

discussion

discussion

Richard W. Morris, PhD NIAID/DAIT [email protected] 301-594-7634

km functions apps
KM functions & apps

Richard W. Morris, PhD NIAID/DAIT [email protected] 301-594-7634

further information on km
further information on KM
  • Faculty of Information Studies, University of Toronto http://www.fis.utoronto.ca/Programs/kmi/index.htm
  • IT Toolbox http://www.ittoolbox.com
  • Upper Ontology http://ontology.teknowledge.com/
  • Health Services, Univ Washington, Module 38: Knowledge Management http://courses.washington.edu/~hs590a/hs590a.html
  • American Productivity and Qualty Center
  • KM Benchmarking Program, http://www.apqc.org/km
  • David Skyrme Associates http://www.skyrme.com/services/ktrends.htm#Tools
  • WARNING: BEWARE OF MARKET HYPE
  • & CONCEPTUAL INCONSISTENCIES!!!!

Richard W. Morris, PhD NIAID/DAIT [email protected] 301-594-7634

getting started

getting started

develop a strategy

assess (people, organization, environment)

build infrastructure

start small (pilot projects w/ key data)

address organization

communities of practice

what’s in it for me (WIFM)

Richard W. Morris, PhD NIAID/DAIT [email protected] 301-594-7634

set strategy

data

acquisition

data

management

data

access

set strategy

requirements

business

rules

domain analysis

performance

measures

data design

feedback

testing &

prototyping

implementation

scaling

Richard W. Morris, PhD NIAID/DAIT [email protected] 301-594-7634

assess
assess

Environment

Firm

Workflow

& People

Richard W. Morris, PhD NIAID/DAIT [email protected] 301-594-7634

build infrastructure

inputs

capture

manage

release

outputs

decisions

decisions

tasks

tasks

data

data

docs

docs

disks

display

build infrastructure

Richard W. Morris, PhD NIAID/DAIT [email protected] 301-594-7634

pilot to impact key data flows

inputs

capture

manage

release

outputs

decisions

decisions

tasks

tasks

data

data

docs

docs

extract/merge

prep/input

collate/sort

disks

display

pilot to impact key data flows

process

store

process

Richard W. Morris, PhD NIAID/DAIT [email protected] 301-594-7634

communities of practice
communities of practice

Richard W. Morris, PhD NIAID/DAIT [email protected] 301-594-7634

wifm matrix

vision

action

WIFM matrix

barriers

incentives

barriers

incentives

Richard W. Morris, PhD NIAID/DAIT [email protected] 301-594-7634

slide26

end

Richard W. Morris, PhD NIAID/DAIT [email protected] 301-594-7634

wif od
WIF-od
  • VISION: communicate & set policy w/ more detail on funded projects
  • BARRIER: nomenclature differences and dynamics
  • ACTION: smart(er) text search

Richard W. Morris, PhD NIAID/DAIT [email protected] 301-594-7634

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