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Knowledge Management PowerPoint PPT Presentation

Knowledge Management eRA Project Team Briefing April 9, 2002 at 9:00 a.m. to be discussed working definition of KM example: mediation WIFM @ NIH: possible pilot projects case: lessons learned at World Bank next steps PAPER-BASED MACHINE-READABLE COST VALUE VALUE COST t t promise

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Knowledge Management

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Knowledge management l.jpg

Knowledge Management

eRA Project Team Briefing

April 9, 2002 at 9:00 a.m.

Richard W. Morris, PhD NIAID/DAIT [email protected] 301-594-7634


To be discussed l.jpg

to be discussed

  • working definition of KM

  • example: mediation

  • WIFM @ NIH: possible pilot projects

  • case: lessons learned at World Bank

  • next steps

Richard W. Morris, PhD NIAID/DAIT [email protected] 301-594-7634


Promise l.jpg

PAPER-BASED

MACHINE-READABLE

COST

VALUE

VALUE

COST

t

t

promise

Richard W. Morris, PhD NIAID/DAIT [email protected] 301-594-7634


What is knowledge management l.jpg

what is knowledge management?

  • Knowledge management is . . .

  • systematic process by which knowledge is created, captured, shared, and leveraged

  • driven by:

    • organizational objectives

    • need to share and identify trends

  • IT tools

    • search, analysis, and presentation

    • serves one or many end-users

Richard W. Morris, PhD NIAID/DAIT [email protected] 301-594-7634


What is value l.jpg

what is value?

  • Qualities that make information valuable:

    • accuracy

    • timeliness

    • accessibility

    • engagement

    • application

    • rarity

    • Source:Davenport & Prusak (1997)

Richard W. Morris, PhD NIAID/DAIT [email protected] 301-594-7634


Bi vs km l.jpg

supplier

buyer

customer

organization infrastructure

human resource management

research and/or technology development

procurement

STRATEGY

inbound

logistics

operations

outbound

logistics

marketing

or liaison

service

WORKFLOW

DATA TREND

EFFICIENCY

bi vs km

SUPPLY CHAIN VS STORED DATA

Richard W. Morris, PhD NIAID/DAIT [email protected] 301-594-7634


Km focus l.jpg

tacit view

synthesis

use

manage

analysis

conversion

acquisition

KM focus

KNOWLEDGE

INFORMATION

DATA

Richard W. Morris, PhD NIAID/DAIT [email protected] 301-594-7634


Aligned w group end user needs l.jpg

USER(s)

aligned w/ group & end-user needs

Richard W. Morris, PhD NIAID/DAIT [email protected] 301-594-7634


Example mediation l.jpg

example: mediation

existing

content

existing

content

relevance

existing

content

existing

content

existing

content

preference

Richard W. Morris, PhD NIAID/DAIT [email protected] 301-594-7634


Example mediation10 l.jpg

matching

engine

profile

catalogues

abstraction

engine

thesaurus

example: mediation

existing

content

existing

content

relevance

existing

content

existing

content

existing

content

preference

Richard W. Morris, PhD NIAID/DAIT [email protected] 301-594-7634


Pilot a l.jpg

pilot A

  • VISION: reduce review workload

    • reviewer selection

    • conflict elimination

    • proposal assignment

  • BARRIER: relevance

  • ACTION: mediated retrieval

Richard W. Morris, PhD NIAID/DAIT [email protected] 301-594-7634


Pilot b l.jpg

pilot B

  • VISION: better clinical decisions

    • legacy data

    • many, distributed projects

    • multidisciplinary analysis

  • BARRIER: nomenclature diffs

  • ACTION: robust data models

Star Schema Data Model

Richard W. Morris, PhD NIAID/DAIT [email protected] 301-594-7634


Pilot c l.jpg

pilot C

  • VISION: timely program planning

    • emerging research trends

    • relation of novelty to score

  • BARRIER: discerning salience,

    • signal-to-noise ratio

    • e.g., “naked” DNA

  • ACTION: bibliometrics

Richard W. Morris, PhD NIAID/DAIT [email protected] 301-594-7634


Lessons learned world bank l.jpg

lessons learned: world bank

  • World Bank Group Ranks 4th in Most Admired Knowledge Enterprises

  • Organization:

    • multiple knowledge flows

    • communities of practice

    • redefine end-user relations (partners)

  • Budget for knowledge communities

  • Technologies for capture, dissemination, re-use

  • Build permanent capacity for knowledge brokering, e.g., advisory services, help desks

The KNOW Network is a group of leading knowledge-based organizations dedicated to benchmarking and sharing best knowledge practices leading to superior business performance. www.knowledgebusiness.com

Richard W. Morris, PhD NIAID/DAIT [email protected] 301-594-7634


Next steps l.jpg

next steps

  • assess & develop a strategy

  • start pilot projects w/ key data

  • address organization (communities of practice)

  • commit to infrastructure

  • *********************

  • TODAY

    • feedback

    • pilot projects

    • tiger-team volunteers

Richard W. Morris, PhD NIAID/DAIT [email protected] 301-594-7634


Discussion l.jpg

discussion

Richard W. Morris, PhD NIAID/DAIT [email protected] 301-594-7634


Km functions apps l.jpg

KM functions & apps

Richard W. Morris, PhD NIAID/DAIT [email protected] 301-594-7634


Further information on km l.jpg

further information on KM

  • Faculty of Information Studies, University of Toronto http://www.fis.utoronto.ca/Programs/kmi/index.htm

  • IT Toolbox http://www.ittoolbox.com

  • Upper Ontology http://ontology.teknowledge.com/

  • Health Services, Univ Washington, Module 38: Knowledge Management http://courses.washington.edu/~hs590a/hs590a.html

  • American Productivity and Qualty Center

  • KM Benchmarking Program, http://www.apqc.org/km

  • David Skyrme Associates http://www.skyrme.com/services/ktrends.htm#Tools

  • WARNING: BEWARE OF MARKET HYPE

  • & CONCEPTUAL INCONSISTENCIES!!!!

Richard W. Morris, PhD NIAID/DAIT [email protected] 301-594-7634


Getting started l.jpg

getting started

develop a strategy

assess (people, organization, environment)

build infrastructure

start small (pilot projects w/ key data)

address organization

communities of practice

what’s in it for me (WIFM)

Richard W. Morris, PhD NIAID/DAIT [email protected] 301-594-7634


Set strategy l.jpg

data

acquisition

data

management

data

access

set strategy

requirements

business

rules

domain analysis

performance

measures

data design

feedback

testing &

prototyping

implementation

scaling

Richard W. Morris, PhD NIAID/DAIT [email protected] 301-594-7634


Assess l.jpg

assess

Environment

Firm

Workflow

& People

Richard W. Morris, PhD NIAID/DAIT [email protected] 301-594-7634


Build infrastructure l.jpg

inputs

capture

manage

release

outputs

decisions

decisions

tasks

tasks

data

data

docs

docs

disks

display

build infrastructure

Richard W. Morris, PhD NIAID/DAIT [email protected] 301-594-7634


Pilot to impact key data flows l.jpg

inputs

capture

manage

release

outputs

decisions

decisions

tasks

tasks

data

data

docs

docs

extract/merge

prep/input

collate/sort

disks

display

pilot to impact key data flows

process

store

process

Richard W. Morris, PhD NIAID/DAIT [email protected] 301-594-7634


Communities of practice l.jpg

communities of practice

Richard W. Morris, PhD NIAID/DAIT [email protected] 301-594-7634


Wifm matrix l.jpg

vision

action

WIFM matrix

barriers

incentives

barriers

incentives

Richard W. Morris, PhD NIAID/DAIT [email protected] 301-594-7634


Slide26 l.jpg

end

Richard W. Morris, PhD NIAID/DAIT [email protected] 301-594-7634


Wif od l.jpg

WIF-od

  • VISION: communicate & set policy w/ more detail on funded projects

  • BARRIER: nomenclature differences and dynamics

  • ACTION: smart(er) text search

Richard W. Morris, PhD NIAID/DAIT [email protected] 301-594-7634


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