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Audit Planning & Service Method Adapted by Geotek Global Certification Pvt. Ltd.

Audit Planning & Service Method Adapted by Geotek Global Certification Pvt. Ltd. 1. Obtaining Business Information In order to understand nature of customer’s business, it is quite important to receive adequate information pertaining to the business

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Audit Planning & Service Method Adapted by Geotek Global Certification Pvt. Ltd.

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  1. Audit Planning & Service Method Adapted by Geotek Global Certification Pvt. Ltd.

  2. 1. Obtaining Business Information • In order to understand nature of customer’s business, it is quite important to receive adequate information pertaining to the business • Submission of questionnaire form and obtaining applicable information • Submission of commercial offer to the customer and contract confirmation • Assigning responsibility to competent person having adequate knowledge about business

  3. 2. Establishing Stage 1Audit Objectives • Request interested customer for submission of Master List of IMS Documentation • Interact with IMS Head / Designated Personnel and prepare Stage 1 Audit Schedule • Confirm with customer by communicating Stage 1 Audit Schedule on mail • Actual visit on site and complete review of IMS Mandate documentation in order to ascertain that requirements have been fulfilled

  4. 3. Documentation Review • Explaining our intent behind Stage 1 Audit (during meeting mainly with IMS Head) • Screening of entire set of documentation submitted to us for review • Ascertaining maturity of documentation • Preparation of document review report and its subsequent submission to IMS Head • Request for updating documents / fulfilling gaps (in case, if exist any)

  5. 4. Information Analysis • Recording details of key processes performed by customer or by their service provider as far as business scope is concerned. (on site) • Applying thoughts for betterness and improving overall efficiency of processes and making notes of important points related to “What best can be delivered during Stage 2 Certification Audit”

  6. 5. Review of Action w.r.t. Stage 1 Audit Report • Before proceeding to Stage 2 Final Certification Audit, it is mandate requirement of ISO 19011 Standard … to ensure that the areas of concern as identified during Stage 1 Audit, have been taken care of and closed in stipulated time frame along with documentary evidences.

  7. 6. Establishing Stage 2Audit Objectives • Interact with IMS Head / Designated Personnel and prepare Stage 2 Audit Schedule. • This audit schedule covers all important and performing functions within boundaries of IMS based on specific time frame (for each function) • Offering choice for altering timing in order to suit with your commitments toward business / customer / service or other obligations (but covering all functions remain core objective)

  8. 7. Conduct of Stage 2 Audit at Site (A) • Team of IMS Experts and Process Specialist (Auditors) visit customer’s site as per confirmed schedule • Opening meeting with core team • Explaining audit methods and our expectations • Commencement of actual audit with IMS Head followed by respective departments / functions as per confirmed schedule

  9. 7. Conduct of Stage 2 Audit at Site (B) • Collection and review of necessary evidences supporting to customer’s documentation as well as business objectives • Ascertaining practical approach and improved performance rather than just documentary conformance • Maintaining detail notes of audits, classification of findings (Conformance, Non Conformance and Opportunities for Improvements)

  10. 7. Conduct of Stage 2 Audit at Site (C) • Preparation of detail audit report along with applicable findings / non confirmities • Conduct of closing meeting in presence of management and core team members • Explaining set of happenings during audit followed by findings of audits • Handover of audit report (brief summary) to IMS Head and declaration of audit result

  11. 8. Post Stage 2 Audit Service • Follow up with IMS Head in case any non conformity exist in the system and insistence for its timely closure • Receipt of necessary evidences and its review • Agreement on closure of Non Conformity by our Auditors / Experts • Release of Registration letter followed by release of IMS Certificates • Uploading IMS certificates on our website

  12. 9. Conduct of Surveillance Audit 1 & 2 • Same type of method for audit planning and execution is applied like stage 2 audit applied previously (submission of audit plan, actual visit, conduct of audit, submission of report and handover to IMS Head) • Follow up for actions as necessary • Continuation of IMS Certification upon receipt of detail evidences w.r.t. findings or non conformities

  13. 10. Knowledge Support • It is ongoing process for 3 years during our contract period and our Competent Team would be pleased to provide this support to our customer as they deserve it. • … end of Presentation • Thanks a lot for this opportunity

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