Veterans’ Program Staff Training Priority of Services & Case Management. Objectives. Understanding of Priority of Services entitlement for Veterans and Covered Persons Understanding Intensive Services and Case Management Using Tools in Employ Florida Marketplace (EFM)
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Veterans’ Program Staff TrainingPriority of Services & Case Management
What is Veteran’s Priority of Service?
The right of eligible veterans and covered persons to take
precedence over non-covered persons for the receipt of
employment, training, and placement services provided under
qualified job training programs. Furthermore; eligible veterans or
covered persons shall receive access to services or resources earlier
in time than the non-covered person.
Priority can be confused with Preference and Veterans Program Eligibility
There is a difference!
Priority of Service requires the broad definition of veteran
found in 38 U.S.C. 101(2)
The term “veteran” means a person who served at least one day in the active military, naval, or air service, and who was discharged or released under conditions other than dishonorable
(Functionally equivalent to WIA & applies to WIA program eligibility)
Differs from Wagner-Peyser definition of “eligible veteran”
Which includes 180-day criterion and applies to Jobs for Veterans program eligibility and Wagner-Peyser program reporting
Identifying Eligble Spouses
Verification of Eligibility
Informing Covered Persons
Initial Veterans Intake
EFM Point of Entry
Service Delivery System
EFM’s features include: Identifying all self-registered veterans and eligible spouses, which includes Unemployment Insurance (UC) Migration.
A messaging system: Direct communication with veterans, providing information on job alerts, job fair and veterans related information.
Virtual Recruiter: A search agent that automatically reviews job postings and notifies the client of jobs that match their skills
EFM Priority of Service
Self-registering veterans and eligible spouses are presented with a “Veteran Priority of Service” button, for information concerning their entitlements.
EFM Priority Service Codes
When clicked, the Florida Veteran Priority of Service page will be displayed. The same information is located on EFM Veteran Service page.
EFM Service code 089: Notification of Veteran Priority of Service is added to the service plan after a veteran self-registers and clicks on the Veterans Priority of Service tab.
EFM Service code 189: Notification of Veteran Priority of Service is to be added when a staff assisted service is provided and includes the provision of information on Priority of Service to veterans and eligible person.
Intensive Services & Case Management
EFM Services Reminders
Weighting: Assures that special consideration is given to disabled veterans requiring intensive services.
The Entered Employment Rate (EER) is adjusted based on the proportion that veterans who entered employment after receiving intensive services represent among all veterans who entered employment.
VPL 05-08 Wtd EER Calculation - Tool
Service Strategies for Success
with RWB One-Stop Center managers on veterans’ issues
Marketing Strategies for Success
Florida’s Focus Areas
Ultimate Strategy for Success
Shawn Forehand Paul Furbush
State Veterans’ Program Coordinator Asst. Veterans’ Program Coordinator
Phone:(850) 245- 7424 /Fax: (850) 921-3495 Phone:(850) 921-3867
DEO Veterans’ Workforce program Resources
DOL VETS Veterans Program Letters
DEO best Practices
An equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities. All voice telephone numbers on this document may be reached by persons using TTY/TDD equipment via the Florida Relay Service at 711.