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Developed and Facilitated by: Jan Dwyer Bang, MBA, CSP City of Mercer Island Leadership Team

Effective Presentation Skills: How to Engage your Audience and Inspire them to Action. Developed and Facilitated by: Jan Dwyer Bang, MBA, CSP City of Mercer Island Leadership Team February 27, 2014. Your Audience. Bruce Bassett Mayor. Mike Cero-Councilmember. Tana Senn -Councilmember.

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Developed and Facilitated by: Jan Dwyer Bang, MBA, CSP City of Mercer Island Leadership Team

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  1. Effective Presentation Skills: How to Engage your Audience and Inspire them to Action Developed and Facilitated by: Jan Dwyer Bang, MBA, CSP City of Mercer Island Leadership Team February 27, 2014

  2. Your Audience Bruce Bassett Mayor MikeCero-Councilmember Tana Senn -Councilmember Dan Grausz – Councilmember

  3. Your Audience Jane Brahm - Councilmember Benson Wong - Councilmember Debbie Bertlin-Councilmember

  4. After attending this session, you will be able to: • Enhance your speaking delivery • Create and use visual aids • Manage challenging behaviors in the audience

  5. After attending this session, you will be able to: • Facilitate an effective Q&A session • Identify engaging questions in your speaking • Learn how to create a logical flow to your presentation

  6. In addition, you’ll learn how to • Overcome nervousness and distracting body language • Control your environment and manage group interaction • Recognize strategies for engaging your audience and inspiring them to action • Develop an action plan to intentionally practice your presentation skills

  7. MORE TOOLS www.JanDwyerBang.com/presentation Slides Resources

  8. Thank you to… • Kryss Segle, HR Director • Noel Treat, City Manager • The 12 of you who turned in your survey (Out of 14!) • Ali Spietz, City Clerk

  9. Why we should develop presentation skills? Developing our presentation skills will: • Enhance our professional credibility. • Create a positive impression of our city.

  10. Why we should develop speaking skills? Developing our speaking skills will: • Improve our ability to get our ideas across. • Helps us connect with our audiences. • Contribute to the safety and well-being of our constituents.

  11. What is the #1 Thing you would like to learn in the class? • Get further towards developing my personal style • How to stay calm and focused during presentations • How to organize thoughts and comments effectively • New ideas on how to better engage the audience • How to make presentations “alive” • Helping me clear the “junk” out of my presentations

  12. What is the #1 Thing you would like to learn in the class? • Techniques for delivering a crisp, professional presentation that holds the audience’s attention • How to best set up a presentation to maximize results with the audience • New techniques • Learning how to begin a presentation without the willies • How to deal with questions/interruptions from the City Council or other groups without interrupting the flow

  13. What is the #1 Thing you would like to learn in the class? • Feel more confident in my presentation skills • Strategies for making presentations positive for my audience – perhaps more participation • How to improve my ability to communicate in the context of a Council meeting • Tools to help navigate the political back-story that often infect presentations • Pick up tips and skills for improved presentation delivery

  14. CHALLENGES • Nervousness • Anticipating questions & issues from the audience • Shifting presentation to the audience • Turning off self-critiquing voice that can erode my confidence • Not breathing enough • Keeping my presentation brief

  15. CHALLENGES • Getting started (Takes me a minute to find my comfort zone) • I don't really enjoy presenting • Organizing the material in such a way that is the most interesting • Being able to respond on the fly when I don't know all the real issues at hand • The unknown 'gotcha" question

  16. Ease and Confidence • Ease • Why Confidence? • Con-fi-dence Noun. • Self Assurance • Trust or reliance • A trusting relationship

  17. Why Ease? • Good speakers make it “look easy” • When we are comfortable, our audiences are comfortable • When we are relaxed, we can actually “have fun” giving presentations!

  18. Why Confident? • We lose credibility as speakers when we are not confident • Confidence breeds credibility breeds an attentive audience that breeds in us, more confidence! • If you don’t feel confident, act confident. Feelings will follow.

  19. Confidence • Smile • Relaxed demeanor • Good posture • Eye Contact

  20. How to Build Confidence • Know your subject! • Organize your thoughts • KISS principle • Practice • Say a prayer • Dress for success • Focus on the outcome • Practice

  21. SPEAK EASY • S = Stabilize your Fear • P = Prepare and Organize • E = Energize Yourself and your Audience

  22. SPEAK EASY • A = Accept Opportunities • K = Know your Audience • E = Establish Rapport

  23. SPEAK EASY • A = Acknowledge their viewpoint • S= Show that you care • Y = Yearn for Growth

  24. Stablilize your FEAR • Preparation • Practice • Successful experience • Positive Self-Dialogue • Visualizing

  25. Quote for Thought “The best way to conquer stage fright is to know what you are talking about.” • Michael Mescon

  26. Prepare and Organize your Talk “What may seem totally logical and organized to you can appear a jumbled mess in the ear of the listener.” - Jeff Dewar

  27. Prepare and Organize Your Talk • What is your objective? • Three Point Outline (Tell them what you are going to tell them, tell them, and tell them what you said) Note: The majority of audiences retain the first and last 15 minutes of every talk

  28. Organizing Tips Don’t be misled when you see seemingly spontaneous off the cuff remarks made by veteran speakers. Know that they did their homework and they were prepared! • Be clear on your topic and what your objective is • Think through the whole subject and formulate your ideas and conclusions • Gather the information you will need to support your ideas and conclusions • Develop your outline

  29. Preparation Basics • Time limit • Who is the audience? • What does the audience already know? What do they want to know? • Goal of your presentation • What can I realistically cover within the time limit • What is the material I MUST include? • What material can I cut or shorten? “A well-designed speech is like a fishing pole, each section can stand on its own”

  30. Your Initial Research • WHY? (Why is this talk important and why am I doing it?) • WHO? (The right speech to the “wrong” audience” is the wrong speech) • Level of people in audience • Technical people in audience? • Decision makers present? • WHERE? (size of the room, lighting, table and chair set up) • WHAT? (What am I trying to achieve in this talk?) • From Ed Scannell, Center for Professional Development and Training and Larry Lottier, Dana Corporation

  31. Developing Your Outline Always start with your objective. What is the purpose of your talk? • To persuade • To give information • To sell • To inspire • Get the audience to act

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