The NASW-ASWB Standards for Technology Practice in Cyberspace

1. The NASW-ASWB Standards for TechnologyPractice in Cyberspace Dr. Bob VernonIndiana University School of Social WorkDr. Darlene LynchBall State UniversityDr. Peggy Pittman-MunkeMurray State University http://hsmedia.biz

2. Coming soon to a future near you… Wireless casework Remote sensing Artificial intelligence interventions Geographic Information Systems (GIS) Case Management Systems Community – wide coordination and planning

3. Policy to the rescue…. Association of Social Work Boards National Association of Social Workers NASW-ASWB Standards for Technology and Social Work Practice

4. Just what technology are we talking about? Technology and social work practice, when used in these standards, is defined as:“Any electronically mediated activity used in the conduct of competent and ethical social work practice.”

5. What does this mean for you? Standard I - Ethics and Values Primacy of the NASW Code of Ethics ASWB Model Social Work Practice Act NASW Delegate Assembly policies NASW Professional Standards Other professional associations

6. What does this mean for you? Standard I - Ethics and Values • Other professional codes/interdisciplinary collaboration • Misrepresentation, a two-way street • Working beyond technical and professional ability

7. What does this mean for you? Standard II - Access Many Digital Divides… Crummy or non-existent equipment Language barriers Poor reading abilities Disabilities Restrictive access policies Privacy/security needs

8. What does this mean for you? Standard II - Access • Need for self advocacy • Need to advocate for clients • Disabilities! • Domestic violence cautions • Child access

9. What does this mean for you? Standard III – Cultural Competencies andVulnerable Populations Continuous knowledge and understanding… History Traditions Values Family systems Artistic expressions

10. What does this mean for you? Standard III – Cultural Competencies andVulnerable Populations • Culturally relevant practice models for online work • Geographically attuned practice models as well • Colorblind? • Multiple languages • What do the colors and graphics mean? • The ever flashing gizmo

11. What does this mean for you? Standard IV – Technical Competencies Workers need to be proficient in technical skills needed for the job Keep current with emerging technologies

12. What does this mean for you? Standard IV – Technical Competencies • You need to master all relevant agencyprograms for practice. Period. • Communications software and webpages • Virus software, spyware, patches • How to download, install plugins, debug

13. What does this mean for you? Standard V – Regulatory Competencies The worker must contact all regulatory boards and legally comply with what what is required…

14. What does this mean for you? Standard V – Regulatory Competencies • Awareness of licensure and certification laws • How to contact the regulators • Closest to anything national is HIPAA • Liability insurance coverage?

15. What does this mean for you? Standard VI – Identification and Verification The worker… Full name Credentials Licensure information Physical location Professional phone numbers Don’t think folks are really doing this yet?Yet?Yet?Yet?

16. What does this mean for you? Standard VI – Identification and Verification • Sleaseballs? • Self helps or professionals? • Fringies • Thieves, frauds and phishing

17. Licensing bodies Accrediting 3rd party bodies payers …Beware the Bermuda Triangle What does this mean for you? Standard VII – Privacy, Confidentiality, Documentation, and Security Be aware of privacy risks, especially wireless, and protect the client… State laws Federal, especially HIPAA Document!

18. put the cat out! What does this mean for you? Standard VII – Privacy, Confidentiality, Documentation, and Security • Awareness of encryption technologies • CHANGE THAT PASSWORD! !qwerty06! • Turn off the computer when you

19. What does this mean for you? Standard VIII – Risk Management Document client disclosure/informed consent Set communications guidelines Use security: encryption, firewalls, etc. Measures to ensure fair and equitable fees

20. What does this mean for you? Standard VIII – Risk Management • Risk management planning • Recovery and backup • Discovery and outing • Communications protocols • Know when you should say “NO”

21. What does this mean for you? Standard IX – Practice Competencies Advocacy and social action Community practice Administrative practice Clinical competencies Research Supervision Go to Standard X

22. What does this mean for you? Standard IX – Practice Competencies Advocacy and social action • Policy practice • Legislation and bill tracking • Party politics • Lobby groups • Techniques

23. What does this mean for you? Standard IX – Practice Competencies Community practice • Geographic Information Systems • Community Networks • Information and Referral • Wikis, Blogs and Listservs

24. What does this mean for you? Standard IX – Practice Competencies Administrative practice • Access, permissions, use policies • Public relations, newsletters, website • Marketing, volunteers and fundraising • Grants, funder reports, outcomes, accreditations • Acquisition and training on hardware and software

25. What does this mean for you? Standard IX – Practice Competencies Clinical competencies • Electronic communications skills • Online contracting skills • Online assessment skills • Online interventions skills • Online group skills • Online termination skills

26. What does this mean for you? Standard IX – Practice Competencies Research Using materials without attribution  Gathering data and permission Surveys, methods, resources Assessment and evaluation

27. What does this mean for you? Standard IX – Practice Competencies Supervision • Clear messages regardless of tech • Check credentials • State compliance? • Online testing verification • Doorknob issues and referrals • Technical support and backup

28. What does this mean for you? Standard X – Continuing Education If you use or provide online programs… Must have technical support Online scoring with feedback Record permanency Authenticate user

29. What does this mean for you? Standard X – Continuing Education • Be wary consumers • Producer credibility? • Who is really giving the CEUs? • Content up to date? Go to end

30. A few survival skills… Finding stuff… Evaluating stuff…

31. Finding stuff…beyond Google Guessing WebRings If you simply MUST Google Google Scholar IUPUI Library Official State Websites Search Engine Disneyworld

32. Evaluating stuff…beyond “pretty” ExampleExample ExampleExample ExampleExample ExampleExample ExampleExample ExampleExample Who is the sponsor?NOT THE ISP OR TECKIE! Who is the author?Not the webweaver! How current is it?Ancient? Up to date? What is the scope?Narrow or broad? How accurate?Wikipedia, anybody? How objective?Biases? Values?

33. And as that wily settlement house teckie Amelia Earhart used to say… Happy landings but strap on that parachute!