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Minnesota Enterprise LEAN

Minnesota Enterprise LEAN. Improving Performance in State Government. What is LEAN?. A time-tested set of rules and methodologies for: Identifying and reducing waste and defects Improving productivity and customer service Engages the people working in the process

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Minnesota Enterprise LEAN

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  1. Minnesota Enterprise LEAN Improving Performance in State Government

  2. What is LEAN? • A time-tested set of rules and methodologies for: • Identifying and reducing waste and defects • Improving productivity and customer service • Engages the people working in the process • Goal is measureable, quantifiable improvements in business processes

  3. Why focus on process? • Nearly every tangible output, service or productis the result of a series of system processes • Over 80 percent of process improvement opportunities are within the process itself • Processes can be mapped, measured and managed to insure consistent, positive results

  4. Continuous improvement process Visualize Commit Achieve Lean Enterprise Improve Prioritize Characterize

  5. Where are the wastes?

  6. A focus on process can reduce waste

  7. Making a difference for Minnesota • Duplicate birth certificate issuance reducedto less than one day from previous six days • National Guard member bonus pay processing reduced to 14 days from previous 30-plus days • Federal reimbursement bill processing reduced to one month from previous three months • Surplus vehicle parking needs reduced 75 percent

  8. This is just the start! • Process improvements underway in 10 agencies • Improvement programs in all agencies by 2010 • Minnesota will be a national leader • www.mnlean.state.mn.us

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