Assessing and Building Capacity in Volunteer Programs. Participants will be able to: Identify metrics for measuring the capacity of volunteer programs Develop tools for assessing a program's progress toward its mission
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Identify metrics for measuring the capacity of volunteer programs
Develop tools for assessing a program's progress toward its mission
Discuss the role of evaluation in building capacity within volunteer programsSession Objectives
National network of local groups of volunteers committed to improving the health, safety and resiliency of their communities
Public Health/Medical Volunteers and Others
Identify, credential, train and organize volunteers at the local level for responding to emergencies and promoting healthy living year-round.
By Sponsoring Organization…
By Amount of Leader Time Spent on MRC
Volunteer programs in various stages of development
Variety of staff experience with volunteers
Specialized policies and procedures
Photo by TheBusyBrain used under Creative Commons License
How do we assess the overall health of our program when the local units vary so much?
What are the trends in development?
What resources could we be providing?
Photo by Reini68, used under Creative Commons License
Online: Unit leader update of profile (objective questions)
Phone conversation (subjective questions, discussion)
Goals and Objectives
Organization and Planning
Answers to subjective and objective questions
Assessment Comments/Technical Assistance Plan
Minimal Technical Assistance
Moderate Technical Assistance
Substantial Technical Assistance
Providing immediate assistance based on identified needs
Identifying trends across the network
Identifying needed resources
Changing the assessment over time
Assessment Date: 9/23/2008
After reviewing self-evaluation information on MRC website, recommend developing a strategic plan, mission statement, and achievable goals and objectives for the MRC unit.
Consider also conducting non-emergency public health activities that may also enhance emergency preparedness and response capabilities, such as health clinic support/staffing (which may assist with surge capabilities), flu clinics, and mass vaccination/dispensing exercises and activities.
Consider designating a staff member or volunteer as the Unit Coordinator to help develop and advance the MRC unit. Recommend reviewing roster of volunteers to determine who is active and inactive in unit.
Recommend planning and conducting aggressive recruiting campaign.
Recommend reviewing Promising Practices Toolkit for examples of volunteer screening policies and procedures which can be tailored.
Consider contacting local law enforcement agencies to see if they would conduct background checks at low or no cost to MRC unit.
Recommend developing written policies and procedures to safeguard volunteers’ physical and mental health in an emergency.
Assessment Status: Substantial TA Recommended
Assessment Date: 9/30/2009
Recommend periodically reviewing Unit Description to ensure it remains accurate.
Recommend developing mission statement and including it in unit profile.
Recommend developing achievable goals and objectives and including them on unit profile. Consider including objectives that are specific, measurable, agreed upon, realistic and time-framed (S-M-A-R-T approach).
Include recruiting and training strategies in strategic planning process and strategic plan.
Recommend updating Unit Activities section of unit profile whenever significant activities are conducted.
Consider designating emergency management agency director as MRC Unit Director. Unit Coordinator (housing/sponsoring agency staff member) can handle day-to-day responsibilities associated with MRC unit while Unit Director maintains oversight of unit.
Consider giving some management and administrative responsibilities to key volunteer(s) to aid in distributing workload and providing volunteers with “buy in” and sense of ownership of MRC unit
Assessment Status: Moderate TA Recommended
IT not required
Identify the features of a successful program
Don’t collect data you won’t use
Keep the focus on improvement