1 / 17

Why Experience Matters

Why Experience Matters. Know Thyself - The Temple of Apollo at Delphi (4 th century BC). Why are we here?. What we have done for ourselves alone dies with us; what we have done for others and the world remains and is immortal - Albert Pike, Father of Modern Freemasonry . Experience Matters.

lenore
Download Presentation

Why Experience Matters

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript


  1. Why Experience Matters

  2. Know Thyself- The Temple of Apollo at Delphi (4th century BC)

  3. Why are we here? • What we have done for ourselves alone dies with us; what we have done for others and the world remains and is immortal • - Albert Pike, Father of Modern Freemasonry

  4. Experience Matters • Your experience matters – it is the strength of our organization.  • Your experience with SCORE matters – we must build an organization of respect and understanding for our volunteers because volunteers who are engaged and aligned with the larger mission at SCORE support their clients better.  • Our clients’ experience matters – the truest measure of our mission and our service – we must provide ensure that we do everything within our control to create a positive experience for our clients. 

  5. Your Experience Matters • – it is the strength of our organization.  • Recruitment • Collaboration & Networking • Continuing Education

  6. Your Experience with SCORE Matters • – engaged volunteers aligned with client success. • Mission centric

  7. SCORE’s Mission • MISSION – • SCORE grows successful small businesses across America, one business at a time.

  8. SCORE’s Mission • MISSION – • SCORE grows businesses.

  9. Your Experience with SCORE Matters • – engaged volunteers aligned with client success. • Mission Centric • Volunteer Engagement Process • National Support

  10. Our Clients’ Experience Matters • – the truest measure of our mission • Client Service Quality • Client Relationships • Growth & Client Acquisition

  11. Think About What Has Changed • Think about the changes that have occurred in the last 5 to 10 years. What has changed in the past 20 years? What has changed in the past 48? • IBM • BASF • NCR • SCORE

  12. Redefining Success • We are redefining what success is for SCORE. • Our success is seen when our clients have success. • Moving forward, we are looking not only at our client success, but also at whether SCORE aided in that success.

  13. Key Success Metrics • Key metrics that measure our success – • Client Outcomes • Businesses Started • Jobs Created • Revenue Growth • Client Attribution • SCORE was helpful in this outcome • Client Engagement • The outcome of our relationships and mentoring

  14. Key Operational Leading Metrics • Client Long Term Relationships • Workshops Held • Recruitment • New Mentoring Clients Seen • Volunteer Engagement

  15. Key Drivers of Volunteer Engagement • Well positioned to meet the future needs of a new generation of clients - RELEVANCY • Clear understanding of metrics for success – OUTCOMES & PERFORMANCE • Ongoing feedback that helps me improve my mentoring – QUALITY • Clear vision of success – STRATEGY & COMMUNICATION • Leading us in right direction – STRATEGY & COMMUNICATION

  16. My vision for SCORE’s future success National Local Quality Service Proactive Client Management Internal Collaboration Client Education & Local Outreach Data Driven Decision Making • Focus & Transparency • Continuing Education • Communication Improvement • Efficient Operations • Data Driven Decision Making

  17. Know Thyself

More Related