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Back Office Tips and Tricks

Back Office Tips and Tricks. Presented By: Connie Shreiner and Michael Steckman. Agenda. Introductions Browser tips and tricks Misc. Adjustments Import Export payments through GL GL Mapping for Refund Checks Different methods for creating Deposits Preview of new cash apply window Q&A.

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Back Office Tips and Tricks

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  1. Back Office Tips and Tricks Presented By: Connie Shreiner and Michael Steckman

  2. Agenda • Introductions • Browser tips and tricks • Misc. Adjustments Import • Export payments through GL • GL Mapping for Refund Checks • Different methods for creating Deposits • Preview of new cash apply window • Q&A

  3. Browser Tips and Tricks • Tabbed browsing setup • Microsoft Internet Explorer • Google Chrome • Right-clicking a menu or link, and selecting Open Link in New Tab to “force” a separate tab • Use of Tab key to move from field to field • Changes to Service Dispatch Board in Chrome • Drag and drop work orders • Change dates

  4. Miscellaneous Adjustments Import • Customer>Misc Adjustments>Import Misc Adjustments • Ability to import a batch of Misc Adjustments • Import template available from this screen

  5. Export Payments through GL instead of Bank Rec • Useful if you want to handle credit card payments using an offset account • Setup Needed • Admin>Setup>General>Bank Rec Checkbook • Create a checkbook, leave Cash Account field blank • Admin>Setup>Customer>Payment Methods • Leave Bank Rec Prefix set to Blank

  6. Export Payments through GL instead of Bank Rec • Admin>Setup>Accounting Integrations>GL Account Map • Create a row on the GL account map with an account type of “Cash” • Post payments • Payments without a bank rec prefix will appear in GL Export instead of Payables Export

  7. Correct GL mapping for Refund Checks • Customer>Routines>Refund Credit Balance • Creates a payables voucher in the Payables Export Window • Debit to A/R, Credit to A/P • On GL Account Map, use the following account types: • Account Type = Payable, A/P account #, Doc Sub Type = Misc – Refund Checks • Account Type = Inventory, A/R account #, Doc Sub Type = Misc – Refund Checks

  8. Different Methods for creating Deposits • Method #1 • From customer window, click on Last Payment Date link • Click Create Deposit link in Payment History window • Method #2 • Customer>Payments>Deposits • Click on “New” Icon • Create a deposit for any amount • Set Status to “Completed” • Useful for converted data

  9. New Cash Apply Window – available in 2013 • Payment info block • Change payment to a different block • Summary information block • Ability to create a deposit • Batch summary block • Edit batch info • Merge with other batches • Apply Information • Read-only if customer is auto-apply

  10. Q&A • Additional Knowledge Base Articles available on Support Central: http://support.cargasenergy.com Thank you for attending!

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