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Project Arrow

Project Arrow. - An Introduction. What is Project?. A Project is a f work that is assigned to bring an agreed beneficial change within a fixed timeframe using specified resources. Example Building a House in a Plot Painting your home Like Arrow is a Project of India Post. What is Scope?.

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Project Arrow

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  1. Project Arrow - An Introduction

  2. What is Project? • A Project is a f work that is assigned to bring an agreed beneficial change within a fixed timeframe using specified resources. • Example • Building a House in a Plot • Painting your home Like Arrow is a Project of India Post

  3. What is Scope? • Scope means, “the work that needs to be accomplished to deliver a result with the specified features and functions”

  4. Scope of a Project Why? Where? What? Answer these Questions to define Scope Who? How? When?

  5. Now, you please try to define the scope of our Project Arrow

  6. Scope of Project Arrow • A Project to uplift the image of the Post office (Where) as well as it’s operations (What) • To strengthen it’s customer base and thereby to increase profit (why) by (How) • Streamlining the Processes and Operations • Improving delivery of Products and Services • Energising the People • Upkeeping of systems and Infrastructure

  7. Objectives • Objective means “To achieve a final set of actions within a given timeframe”

  8. Objectives of Project Arrow • Improve the Mail Delivery system by • improving the standards • strengthening the monitoring system • Improve Counter Operations in all respect from time to courteousness • Improve the ambience of the office to attract the customers • Provide improved money remittance services at all Post Offices using technology By achieving all these, improve the customer satisfaction level

  9. Objectives – Silo wise

  10. Why this Project is important? To attract the customer to the Post office and thereby increase the customer base and revenue

  11. How the objectives will be achieved? By streamlining the Processes and strengthening the Monitoring

  12. Who are all will be involved? You and me (all from the Secretary to the GDS Packer in the Project Arrow Post Office)

  13. Deliverables of Project Arrow • List atleast any 5 Deliverables of Project Arrow (Deliverable means end result…….) • Same Day Delivery of RLs • Same day delivery of Speed post articles • Same day payment of Money orders • Speedy settlement of SB Claim cases • Speedy Process of SB transfer cases • Monitoring the performance of the office online and taking remedial action • Providing all e-enabled remittance services • Reduce the customer waiting Hours at Counter • Keep the office clean and neat

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