1 / 45

Private Cloud Service Delivery and Automation with Microsoft System Center 2012

MGT330. Private Cloud Service Delivery and Automation with Microsoft System Center 2012. Sean Christensen Senior Technical Product Marketing Manager Microsoft Corporation. Agenda. Introduction. Standardization, Self Service & Automation. Solution Architecture.

leilani
Download Presentation

Private Cloud Service Delivery and Automation with Microsoft System Center 2012

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript


  1. MGT330 Private Cloud Service Delivery and Automation with Microsoft System Center 2012 Sean Christensen Senior Technical Product Marketing Manager Microsoft Corporation

  2. Agenda • Introduction Standardization, Self Service & Automation Solution Architecture Request Fulfillment and Automation Process Q&A

  3. PublicCloud Configure Deploy Private Cloud Virtual Monitor DC Admin Operate Physical System Center Helps Deliver IT as a Service App Controller Orchestrator Service Delivery & Automation Self Service Virtual Machine Manager Operations Manager Service Model Configuration Manager Data Protection Manager Consumer Service Manager Service Manager Application Management Service Delivery & Automation Infrastructure Management

  4. Service Delivery and Automation Key Value Enablers STANDARDIZATION SELF SERVICE AUTOMATION Standardize the services provided by IT to Consumers Define the services to be offered Define the request offerings that will be part of a service offering Identify who needs to be involved (approvals, notifications, fulfillment) Create templates to capture process for request fulfillment Give Consumers of IT services the ability to identify, access and request services as needed Controlled empowerment Request offerings displayed based on user role Intuitive, easy to navigate portal Self-service reporting Automate the processes and systems necessary to fulfill Consumer requests. Automate routing of requests for approval and manual steps Automate fulfillment of the service request Automate notifications Compliance with Regulation Increased Reliability Simplicity of Choice Faster Time to Delivery Reduced Costs Minimize Human Error Increased Customer Satisfaction Reduced Costs Nothing Lost in Translation

  5. Service Delivery and Automation Architecture Self Service Portal Mobile Email Reporting and data warehouse Standardization Templates Service Catalog CMDB Workflows Knowledge Work Items Configuration Items Automation 3rd Party Management Tools

  6. Automated Request Fulfillment in 6 Steps CREATE INVOKE 1 2 3 5 6 4 MONITOR

  7. Automated Request Fulfillment in 6 Steps Monitor for New VM Created and Deployed Import Deploy VM Runbook & Data Publish ‘New VM’ to Service Catalog Create a ‘New VM’ Request Invoke Deploy VM Runbook Build ‘New VM’ Request Offering CREATE INVOKE 1 2 3 5 6 4 MONITOR

  8. IMPORTING DATA & RUNBOOKS TO ENABLE SELF-SERVICE AND AUTOMATION Service Manager Orchestrator Virtual Machine Manager Operations Manager Configuration Manager

  9. Virtual Machine Manager Operations Manager Service Manager Configuration Manager Active Directory Orchestrator LOB 3rd Party Management Tools Import Users Groups Computers Printers User Manages User Runbooks Author workflows to sync data from line of business applications (LOB) or other 3rd party management systems Computers Hardware Software Computer Primary User Desired Configuration Management CSV Data Import Custom Connector using SDK PowerShell Service Templates Virtual Machine Templates Storage Classifications Logical Networks Load Balancers Load Balancer VIP Templates Servers Clients Hardware Web Sites Databases Web Services Virtual Machines Hosts Exchange Servers Domains Sites And much more… ACTIVE DIRECTORY ORCHESTRATOR VIRTUAL MACHINE MANAGER CONFIGURATION MANAGER OPERATIONS MANAGER OTHER OPTIONS

  10. Automated Request Fulfillment in 6 Steps Monitor for New VM Created and Deployed Import Deploy VM Runbook & Data Publish ‘New VM’ to Service Catalog Create a ‘New VM’ Request Invoke Deploy VM Runbook Build ‘New VM’ Request Offering CREATE INVOKE 1 2 3 5 6 4 MONITOR

  11. BUILDING STANDARDIZED REQUEST OFFERINGS Service Manager

  12. Templates Minimize data entry by providing default values Standardize processes Ensures compliance Standardized data capture Can be used to create or update any object

  13. Request Offerings Offering created by IT service provider that Consumers request using the Service Catalog Based on a template Creates a Service Request or Incident Defines user prompts for data input Free text entry List Query-based list for selection of CMDB objects Other types of input Defines mapping of user responses to properties of the service request or incident being created

  14. Automated Request Fulfillment in 6 Steps Monitor for New VM Created and Deployed Import Deploy VM Runbook & Data Publish ‘New VM’ to Service Catalog Create a ‘New VM’ Request Invoke Deploy VM Runbook Build ‘New VM’ Request Offering CREATE INVOKE 1 2 3 5 6 4 MONITOR

  15. PUBLISHING STANDARDIZED REQUEST OFFERINGS Service Manager

  16. Service Offerings Container used to identify and classify standard IT services Contains one or more request offerings Consistent display of service-related details including: Knowledge articles Service level agreement information Cost and chargeback–related information

  17. Configuring Role-Based Access • User sees offerings based on their role • User roles mapped to user groups within Active Directory • Provide access at the service offering level or at the individual request offering level Private Cloud Offerings Enterprise LOB App Offerings VDI Offerings Development Offerings

  18. Building and Publishing Standardized Request Offerings to the Service Catalog

  19. Cloud Services Process Management Pack Model Extensions & Views Project Capacity Pool Cost Center Logical Network Placement Tag VIP Template … Service Request Templates 20+ service request templates Provision VMs Project creation Capacity management Automated work item activity templates Service Catalog Content 20+ request offerings Based on service request templates Runbooks/Workflows New runbooks for Orchestrator and workflows for Service Manager to automate request offering fulfillment

  20. Automated Request Fulfillment in 6 Steps Monitor for New VM Created and Deployed Import Deploy VM Runbook & Data Publish ‘New VM’ to Service Catalog Create a ‘New VM’ Request Invoke Deploy VM Runbook Build ‘New VM’ Request Offering CREATE INVOKE 1 2 3 5 6 4 MONITOR

  21. CREATING REQUEST OFFERINGS IN SELF-SERVICE PORTAL Service Manager

  22. Simplified Portal Easy to use Portal • Silverlight web parts provide rich experience • Familiar SharePoint user experience Easy to customize Portal • Customize look & feel using standard SharePoint admin tools • Dynamic forms are configuration driven using wizards • Extensible via custom web parts

  23. Controlled Empowerment • Provider-published and Consumer-initiated • Expresses IT requests in business language • Consistent delivery of service each time, every time • Enables Consumer to choose what level of service + cost they want

  24. The Self-Service Portal Service Catalog

  25. Automated Request Fulfillment in 6 Steps Monitor for New VM Created and Deployed Import Deploy VM Runbook & Data Publish ‘New VM’ to Service Catalog Create a ‘New VM’ Request Invoke Deploy VM Runbook Build ‘New VM’ Request Offering CREATE INVOKE 1 2 3 5 6 4 MONITOR

  26. INVOKING RUNBOOKS TO AUTOMATE FULFILLMENT Service Manager Orchestrator

  27. Virtual Machine Manager Operations Manager Service Manager Configuration Manager Active Directory Orchestrator LOB 3rd Party Management Tools Invoke

  28. Automation Concepts ACTIVITIES Units of execution that perform defined actions RUNBOOKS System level workflows that execute a series of linked activities DATABUS Publish and consume data between activities as a runbook runs DESIGNER Drag, drop, and configure Visio-like authoring Invoke Web Services Run .Net Script Send e-mail Create Incident Create Checkpoint Start Maint Mode Shut Down VM Create Recovery Point Get Data Sources Get Server ID from DPM Check Schedule Update on success E-mail on error Return Data Compare Values Query Database

  29. Integration Packs Third Party Integration Packs • VMWarevSphere • BMC BladeLogic • BMC Remedy • BMC Atrium • BMC Event Manager • HP Operations Manager • HP Service Manager • HP iLO & OA • IBM Netcool Microsoft Integration Packs • System Center 2007 Operations Manager • System Center 2007 Configuration Manager • System Center 2010 Service Manager • System Center 2008 Virtual Machine Manager • System Center 2010 Data Protection Manager • System Center 2012 Operations Manager • System Center 2012 Configuration Manager • System Center 2012 Service Manager • System Center 2012 Virtual Machine Manager • System Center 2012 Data Protection Manager • Active Directory Or build your own!

  30. Automated Request Fulfillment in 6 Steps Monitor for New VM Created and Deployed Import Deploy VM Runbook & Data Publish ‘New VM’ to Service Catalog Create a ‘New VM’ Request Invoke Deploy VM Runbook Build ‘New VM’ Request Offering CREATE INVOKE 1 2 3 5 6 4 MONITOR

  31. MONITORING AUTOMATED RUNBOOKS Service Manager Orchestrator

  32. Monitoring Progress View status in work item forms Easily link over to Orchestrator console to view detailed status Retry failed runbooks ORCHESTRATOR Detailed status down to activity level Historical view of runbook execution Input, output and runtime variable data SELF-SERVICE PORTAL Summarized view of status for consumer EMAIL NOTIFICATIONS Notify about progress, failure, or successful completion Rich HTML formatted emails with context data inserted SERVICE MANAGER

  33. Automated Request Fulfillment in 6 Steps Monitor for New VM Created and Deployed Import Deploy VM Runbook & Data Publish ‘New VM’ to Service Catalog Create a ‘New VM’ Request Invoke Deploy VM Runbook Build ‘New VM’ Request Offering CREATE INVOKE 1 2 3 5 6 4 MONITOR

  34. Service Manager Data Warehouse Cross System Center Reporting Solution Report and Dashboard Authoring with OLAP Cubes Pull data from Service Manager, Operations Manager, Configuration Manager, Virtual Machine Manager and Active Directory for a comprehensive view of IT Enable direct publish to the data warehouse from custom sources (such as SAP and HR) OLAP cubes powered by the System Center management pack model Report authoring with Microsoft Office integration for knowledge workers or Custom SQL Repository Data Warehouse OLAP Cubes

  35. SQL Reporting Services Self-service reporting in a browser or in Service Manager console Publish reports automatically to SharePoint, file share, or send via email Author new reports or customize reports using Microsoft tools or creating linked reports 30+ reports provided out of box

  36. Microsoft Excel Pivot tables and charts present formatted data queried from the Service Manager data mart cubes Excel enables ad hoc self-service analysis SharePoint enables sharing and collaboration Access workbooks from inside the Service Manager console

  37. Dashboards Create SharePoint document libraries with Excel workbooks which contain dashboard style pivot charts Format SQL Reporting Services reports in a dashboard format Embed the Excel workbooks or SRS reports in a SharePoint site as web parts Use Performance Point in SharePoint (Enterprise only)

  38. Self-Service Reporting

  39. Service Delivery and Automation Key Value Enablers STANDARDIZATION SELF SERVICE AUTOMATION Standardize the services provided by IT to Consumers Define the services to be offered Define the request offerings that will be part of a service offering Identify who needs to be involved (approvals, notifications, fulfillment) Create templates to capture process for request fulfillment Give Consumers of IT services the ability to identify, access and request services as needed Controlled empowerment Request offerings displayed based on user role Intuitive, easy to navigate portal Self-service reporting Automate the processes and systems necessary to fulfill Consumer requests. Automate routing of requests for approval and manual steps Automate fulfillment of the service request Automate notifications Compliance with Regulation Increased Reliability Simplicity of Choice Increased Customer Satisfaction Reduced Costs Nothing Lost in Translation Faster Time to Delivery Reduced Costs Minimize Human Error

  40. Related Content • Breakout Sessions – Management Track sessions Hands-on Labs - MGT55-HOL; MGT54-HOL; MGT51-HOL Come visit us at the System Center product booths 70-246; 70-247 – Private Cloud Exams Find Me at @SeanC_MSFT or sean.christensen@microsoft.com

  41. Resources Learning TechNet • Connect. Share. Discuss. • Microsoft Certification & Training Resources http://northamerica.msteched.com www.microsoft.com/learning • Resources for IT Professionals • Resources for Developers • http://microsoft.com/technet http://microsoft.com/msdn

  42. Required Slide Complete an evaluation on CommNet and enter to win!

  43. MS Tag Scan the Tag to evaluate this session now on myTechEd Mobile

  44. © 2012 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

More Related