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Change Management

Change Management. 2003 Guides New Zealand commissioned major research. Guides New Zealand Research. Declining numbers Unfilled positions - retention of leaders Public perception Evaluation of new programme. Research Findings. Main Issues. Quality of programme delivery

leilani-john
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Change Management

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  1. Change Management

  2. 2003 Guides New Zealand commissioned major research

  3. Guides New Zealand Research • Declining numbers • Unfilled positions - retention of leaders • Public perception • Evaluation of new programme

  4. Research Findings Main Issues • Quality of programme delivery • Leadership & accountability • Communications • Public perception

  5. Expertise we used: • Not for profit facilitator • Change management consultant - ongoing • Communications consultants- ongoing • Our leaders-ongoing

  6. Leader consultation • Provided possible solutions • Evaluated proposed changes • Communication channel • Change agents

  7. Outcome Direction & Support Selection & Screening Recruitment Quality Leadership Model Development

  8. Old National Structure New National Structure National Forum National Forum National Board Chaired by National President _________________________ Governance Policy National Board Chaired by National President Chaired by National President Audit & Finance Committee _________________________ Governance Policy Executive Director Audit & Finance Committee Leadership Committee Audit & Finance Manager Leadership Manager Management Advisory Committee _________________________ Operational Delivery Chaired by Executive Director Programme Committee Membership Committee Programme Manager Membership Manager Task Forces as required Leader Support Manager Communications Manager [ + key volunteer] [ + key volunteer] Programme Manager Audit & Finance Manager k[ + key volunteer]

  9. Implementation • New organisational structure - Zones • Paid/professional support • Fewer permanent committees • Project oriented task forces New management/corporate practices

  10. Implementation • Leader screening, orientation and “apprenticeship” • Effective reviews and development plan • Learning and development tailored to leaders’ needs Corporate processes

  11. Implementation • Direct communication relevant to role/ area • Up to date information • Regular communication of organisational goals and objectives Corporate processes - Communication

  12. Measurement • Exit surveys- leader satisfaction • Email surveys • Leader statistics • Revisit research • Openness to new ideas and willingness to accept change

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