Presentation to Six Sigma 2007 Conference Strategic Insights from Research and Practice in Lean Six Sigma 22 nd August,

1. AOQ-QLD Lean Six Sigma Champion Presentation to Six Sigma 2007 Conference Strategic Insights from Research and Practice in Lean Six Sigma 22nd August, 2007 Mario Pennisi(FAOQ, FIMF, SM ASQ) Chairman Australian Organisation for Quality-Queensland Inc mario@aoq.org.au

2. What will I cover ? • AOQ • AOQ Membership • Why AOQ? • What Does AOQ DO? • Partnering • Regional Groups • Divisions • Gold Award/Qualcon • Peak Industry Advisory Council • Quality Auditor Register • 2007 Initiatives

3. What is AOQ? • A Confederation of Associations based on States with Regional Centres overseen by a National Council • Not for Profit • Personal and Corporate memberships

4. Membership Individual Corporate Professional Honorary National Corporate

5. Why Does AOQ Exist? AOQ exists to service its members’ needs. Networking opportunities Training/Forums/Conferences Affordable consulting Affordable auditing services A lobbying force with Government for QUALITY. “How many votes?

6. Some of Our Consultancies! Brisbane City Council Cell Consultancy, Mackay Charles Porter & Sons Pty Ltd, Mackay Clean Air Australia Pty Ltd Griffith University Howell Facilities Kedron Wavell Services Club Maunsell Australia Qld Department of Housing Qld Department of Education and the Arts Qld Department of Health Rowen Meyer Associates Sunshine Orthopaedic Services

7. What Are AOQ’s Strengths? A valuable Official Journal The Gold Award for Business Excellence– National Sponsor JAS-ANZ. AOQ-QLD’s Patrons Hon Mike Ahern-former Premier and former Minister State Development

8. What Are AOQ’s Strengths? Qualcon and Divisional Conferences Personal Awards – Queensland M J Ahern- Outstanding contribution to quality in Queensland Representation on 8 Standards Quality Committees

9. What Are AOQ’s Strengths? AOQ’s have very energetic and innovative management Council. AOQ’s have access to wide range of people in the quality and middle to senior management positions.

10. What Are AOQ’s Strengths? AOQ’s provide up-to-date training in management issues as well as quality topics. AOQ’s have a network of consultants and auditors. AOQ-QLD is third party certified organisation – We Walk the Talk

11. What Are AOQ’s Weaknesses? AOQ’s operate on voluntary labour. Most AOQ’s training programmes only consider quality issues. Quality as a profession has virtually died out-quality is now everyone’s business.

12. Partnering - Why? • Advantages include: • Reduces programme development and maintenance. • Reduces the number of players in a crowded marketplace. • Partners combine the small number of registrants so that fuller classes are generated and • The process becomes more economical.

13. Partnering? What Could be Covered by the Agreement (s)? Training? Consulting? Auditing? Gold Award?

14. Partnering - Universities The University of Queensland Griffith University Monash University QUT University of Western Sydney RMIT Melbourne University

15. Other Partnering? Standards Australia JAS-ANZ Certifying Bodies-Gold Award International Quality AssociationsNZOQ ASQ

16. Regional Groups Grouping of Members by Geographical Locations within a State

17. Regional Groups In Queensland Cairns Townsville Mackay Rockhampton Gladstone Sunshine Coast Toowoomba Gold Coast

18. Gold Award What? Why? To recognise and encourage organisations, which through the implementation of Company-wide Management System are leading examples of best practice and are realising the benefits through organisational success.

19. Qualcon-What, Where, Who? Annual Conference 14-17 October, 2007 Melbourne Theme: The Quality of Management

20. Qualcon-Streams Management Skills Aerospace Health Care Risk Management OH&S

21. Peak Industry Advisory Council The Peak Industry Advisory Council will provide timely advice to the member elected Board of the Australian Organisation for Quality-Queensland Inc on a wide range issues

22. Peak Industry Advisory Council Advise on Vision for AOQ Gold Award for Business Excellence – eligibility, assessment Divisions Customer Service and Industry Feedback Industry needs and Membership.

23. Peak Industry Advisory Council Theme for the following AOQ year Training and education needs for industry Sponsorships Speakers Input to Industry Standards Personal Awards

24. PIAC - Membership

25. Auditor Register Based on three criteria Knowledge of auditing Knowledge of business principles Knowledge of the relevant standard

26. 2007 Initiatives Appointed a Professional Event Organiser Appointed a Marketing Consultant Initiated Breakfast meetings Trialling two Member meetings each month. Scheduled two conferences Six Sigma 2007-Melbourne 22nd August, 2007 Aged Care 2008-Brisbane 8th March, 2008 Re-developed Regional groups Appointing 2 external directors/councillors to Board

27. Divisions Grouping of individual members by a common interest Cut across Regional Groupings and State Boundaries

28. Divisions-Networking Options To be decided by Division Members Some Possibilities: Networking Meetings? Forums/Seminars/Conference Training E-Bulletin Boards/Blogs? Email Newsletters?

29. Divisions Aerospace – QLD Six Sigma – QLD Aged Care - QLD Regulated Research & Development and Manufacturing Division – QLD Young Entrepreneurs - QLD Local Government – QLD Universities – QLD Integrated Management Systems – TA Pathology-NSW & VIC IT - SA

30. Six Sigma Division-Objectives Some possible objectives of the Division are: a To promote and contribute to the science and practice of quality management and business improvement through the processes of Six Sigma and Lean in any of their forms in the; b To recognise and to advance the status of the natural persons engaged in the Six Sigma industry; c To disseminate knowledge of the science and practice of quality management and business improvement in the Six Sigma industry; d To initiate, conduct, supervise, and assist in research and investigations into the science and practice of quality management and business improvement in the Six Sigma industry

31. Elite Awards Program To demonstrate to the business community the real results and excellence which organisations achieve through the successful implementation of Six Sigma. The Six Sigma Awards would be given to the most outstanding organisational achievements through the application of Six Sigma methodologies. The Six Sigma Awards would be judged by an independent panel of esteemed Six Sigma experts and practitioners.

32. Elite Awards Program Some possible categories are: Six Sigma CEO of the Year Award Six Sigma Vice President of the Year Award Best Achievement of Innovation Through Six Sigma Best Achievement of Design for Six Sigma Best Achievement of Integrating Lean and Six Sigma Best Achievement of Six Sigma in Financial Services Healthcare Manufacturing Service & Transactional Environments  Platinum Award for Most Outstanding Organizational Achievement Through Six Sigma Best Use of Six Sigma by a Small Organization

33. How Can Division Help You? Networking? Forums? Conferences? Setting Standards? Elite Awards?

34. How Can You Help? Committee Suggestions Involvement

35. What Did I Cover ? National Council of AOQ AOQ Membership Why AOQ? What Does AOQ DO? Partnering Regional Groups Divisions Gold Award/Qualcon Peak Industry Advisory Council Quality Auditor Register 2007 Initiatives

36. Thank you for your attention! Contact Information: mario@aoq.org.au or roger@aoq.org.au