Regulations of Recording Calls in EU with the Implementation of GDPR

1. Regulations of Recording Calls in EU with the Implementation of GDPR Businesses rely on legal transcription service to obtain conference call transcripts. Learn about recording calls with GDPR compliance. www.legaltranscriptionservice.com 918-221-7810 MOS Legal Transcription Company 8596 E. 101st Street, Suite H Tulsa, OK 74133

2. Conference calls are very useful for businesses. It is a flexible way to get in touch with people irrespective of their location. It has the ability to build engagement and trust between people across the globe and also gather people for a specific task from different locations. By having a recording of the meeting you can capture the moment, transcribe the recording with the help of a legal transcription service and use it whenever required. Conference calls and its transcription are highly useful for international teams. It is used by various marketing teams working with international clients and the recording can be transcribed,which is an easy way to review the file. Call Recording and GDPR With the implementation of EU’s General Data Protection Regulations (GDPR), businesses are under pressure to comply with the GDPR’s requirements; otherwise they may face financial consequences. With various data breaches and privacy violations in the headlines, GDPR will reshuffle privacy protection in Europe and this affects the USA also, for businesses that have business relations with Europe. Under the GDPR system, governed by data protection and privacy, there are limitations on what can and cannot be recorded and what to do with recording depending on various factors. This has an impact on what industry you are operating in and what type of transaction you are dealing with using calls. The 1998 data protection act is now replaced by the new solution for data protection for call recordings, compliance and data management. GDPR aims at data security, protection of privacy and the way data is processed and it does not aim only at complete removal of previous data protection campaigns. With the adoption of GDPR, the major change in companies is that they will have to give a good reason for recording the calls. According to GDPR, the recording purpose shouldfulfil the following reasons: • Recording is important to comply with a contract • People involved have offered their consent in recording the call • Recording complies with the legal requirements • Recording is necessary in public interest • Recording is crucial for protection of one or more participants • Recording is in the interest of the recorder Importance of Consent Consent is an important criterion in GDPR and the new legislation wants to implement “Principle of Accountability”. This pushes businesses to have detailed measures for www.legaltranscriptionservice.com 918-221-7810

3. acquiring consent and also to keep the information safe. The principle of accountability makes data protection conversation highly complex. Under this system, businesses have to maintain, create and update the protocols that are used to protect and safeguard customers, the public and employees. The call recording system will now have the ability toaccess explicit consent from participants before recording the call. Integrating call recording system with otheranalytics helps to identify issues andgives businesses a better insight about customer relations. So, under GDPR system remember to notify customers when you are recording a call. Installing the right tools and software and training you team to match the needs of this new change is also important. A thorough audit of a business’ call recording practice to how it is stored is the first step. This should be done with evaluation of data protection and also take into account factors like how data breach can be identified, impact assessments, training and awareness within the business. For businesses in the USA, if your business operates in the EU or if it collects personal or behavioral information of anyone in the EU, you will be bound by the GDPR regulation. In case of business meetings, conference call transcription is inevitable and businesses rely on a legal transcription service provider for the same. This is because reading a transcript after listening to calls would be useful for future reference and also to make critical business decisions. www.legaltranscriptionservice.com 918-221-7810