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Unified Communications Ron Quartulli Westelcom Account Executive. Purpose Provide an overview of Unified Communications: What is Unified Communications? How does it work? What are the benefits?. What is Unified Communications?.

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Unified Communications

Ron Quartulli

Westelcom Account Executive


Purpose

Provide an overview of Unified Communications:

  • What is Unified Communications?

  • How does it work?

  • What are the benefits?


What is unified communications
What is Unified Communications?

Definition: Unified Communications Systems converges voice, video, data and mobile applications. Customer have choices in how their communications & collaboration software is delivered, managed and maintained. Some examples include:

  • Find-me-follow-me

  • Call routing

  • Presence based communications

Email

Fax

Voicemail

Cell/PDA


How does it work?

Communication Nervous System

You are in the center of the communications

experience

  • Brings Together Multiple Business Communication Applications

  • Mobile Work Force

  • Home Office

  • Branch Offices to Enterprise Office


Real time dashboard
Real-time Dashboard

Unified Communications

Demonstration


What are the benefits
What are the benefits?

  • Allows workers to leverage multiple communication mediums (i.e. Voice, email, messaging, and video)

  • Can be used to tie customers closer to vendors

  • Allows workers conduct business across multiple workplaces…

  • All your communications are available on every device and in every Microsoft office application.

  • Streamline end-user communications and increases efficiency and reduces costs.

  • When your on the road, your e-mail, calendar events & address book go with you, automatically.


Statistics regarding the benefits of uc
Statistics regarding the Benefits of UC

  • Organizations using Unified Communication clients saved an average of 32 minutes daily per employee because presence technology enabled staff to reach one another on the first try.

  • Use of Softphones resulted in an average savings of $1,700/mth in cell phone and long distance charges.

  • Organizations using unified messaging reported that employees saved 43 minutes per day from more efficient message management. Mobile workers saved 55 minutes per day.

  • Companies using Integrated Voice & Web Conferencing reported a 30% reduction in conferencing expenses by making Integrated Conferencing capabilities available in-house and on-network. Average savings of $2,000/mth in travel costs…

Source: www.cisco.com - Oct 2008


  • We defined Unified Communications as the convergence of multiple communications media.

  • We showed how Unified Communications seamlessly ties together multiple communications systems.

  • Unified Communications offers business opportunities to improve enterprise efficiency and employee productivity.

Summary


QUESTIONS or COMMENTS multiple communications media.

Thank You!!


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