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Personalisation: Lessons from Supporting Implementation Sam Newman Director, Personalisation Programme OLM Group

Sam Newman:Director: Personalisation Programme, OLM RecentlyAssistant Director: Adult Services, Devon Also Worked with ?in Control' initiating their ?in Control Total' programme . Introduction. Work with 10 ? 15 Local AuthoritiesBespoke agreements to match their needs e.g.Staff Engagement programmesScaling up Resource Allocation SystemsDesigning new customer journey ? choice and controlWorking with providersMeasuring well-being as an outcome of personalisationCreating new technology to support personalisation .

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Personalisation: Lessons from Supporting Implementation Sam Newman Director, Personalisation Programme OLM Group

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    9. Placements in one large English region – over £50k, total of £250 million p.a., 2000 people 40% - didn’t know if meeting need 40% - no named care manager 33% - not reviewed in last 12 months 30% - no written agreement Why do we need a new approach?

    14. Social Work – Across 3 Ministries Education & lifelong learning (children's services) Health & wellbeing (community care) Justice (there's no separate probation service in Scotland- all local govt justice services are in social work).

    15. C21st Review of Social Work - 2005 5 Work streams Led to ‘Changing Lives Programme’: 2 outcomes: Capacity to deliver personalised services Confident, competent, valued workforce

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