LA2401. English for the Hotel Business. Unit 4: Reservations and Check-In. Staying in Hotels. Can you name recognise these hotel brands?. Staying in Hotels. Can you name recognise these hotel brands?. Objectives. The objectives of this unit are….
English for the Hotel Business
Unit 4: Reservations and Check-In
The objectives of this unit are….
1. Language Focus: Reservation and Check-In Procedures
2. Vocabulary Focus: Expressions, dates / times, directing guests
The Guest Cycle
To meet these objectives we will:
Read the expressionsWrite a ‘G’ if the Guest uses the expression or ‘S’ if the Staff uses the expression.
Mrs Julia Morell
Use Do and Does to make questions in the Present Simple tense.
Example Do you have a parking space?
Does the hotel have a sauna?
Use do/don’t, does/doesn’t in short answers.
Example Does the hotel have a sauna?
Yes, it does. No, it doesn’t.
Make questions and short answers using these words.
Look at these examples.
onMonday, on 1st September,
at8.30, at 15.00, atthe weekend, at Christmas,
in two weeks, inSeptember, in 2013, in spring,
in the evening, from 12.00 to 3.00, from 2010 to 2012
Make questions and answers using the correct preposition.
Example A Does the bank close on Mondays?
B No, it closes on Sundays
Does the restaurant close on Sundays? No, it closes on Mondays.
Does the exchange bureau open at 9.00? Yes, it does.
Do the shops close at the weekend? No, they don’t.
Does the Summer season start in July? No, it starts in June.
Do you serve tea in the afternoon? Yes, we do.
Does the hotel serve dinner from 7.00 to 11.00? No, it serves dinner from 7.00 to 10.00.
Listen to the voicemail message. Put the message in the correct order. (1,2,3,4,5,6)
Complete the email confirmation. Use these words.
table 7.30 twin
reserved confirm car park
Look at how the callers give short answers to the questions of the reservation clerk:
Have you stayed with us before?
Will you be paying by credit card?
You have an account with us, don’t you?
Using short answers, answer the questions on page 3 of your book.
Using short answers answer the following questions:
No, we don’t.
Yes, it is.
Yes, I would.
No, there isn’t.
No, we won’t.
Yes, it is.
Yes, they have.
Yes, I (we) do.
Notice the way we use tag questions to ask for confirmation.
1. Find the VERB
2. Make it NEGATIVE
MANY standard verbs use DO/DOES
3. Add your PRONOUN
a) Listen and complete the registration card.
b) Listen again and complete the sentences:
Good ______________ Sir. Can I _____________ you?
_________ name’s Rodrigues.
Could you please ___________ in this registration card?
Do I fill in ___________ home address?
And ___________ I have ____________ passport?
The porter will ____________ you with __________ luggage.
Grammar – Structures to Practice – Possessive Adjectives
Singular: my, your, his, her, its
Plural: our, your, their
Complete the sentences with the correct possessive form.
Could I have dinner in _____________ room, please?
Would you like some help with ____________ luggage?
We’d like to have some lunch in ____________ room.
He wants to know where to park ____________ car.
Ask Ms Lee for ___________ passport.
Scott and Josh are waiters at the Sydney Tower Restaurant. That’s __________ job.
Now read the dialogues:
Today we have: