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A study of challenges surrounding the recruitment and retention of volunteers as experienced by CAB

A study of challenges surrounding the recruitment and retention of volunteers as experienced by CAB. Michelle Turner- BA ( hons ) Business Studies student Joanna Jones, Newport Business School Joanna.jones@newport.ac.uk.

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A study of challenges surrounding the recruitment and retention of volunteers as experienced by CAB

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  1. A study of challenges surrounding the recruitment and retention of volunteers as experienced by CAB

    Michelle Turner- BA (hons) Business Studies student Joanna Jones, Newport Business School Joanna.jones@newport.ac.uk
  2. The overall aim of this project was to study the challenges surrounding the recruitment and retention of volunteers, as experienced by a Citizens Advice Bureau. The project objectives were: To study a range of academic theories in relation to the recruitment and retention of voluntary workers; To explore personal motivations for making the decision to volunteer for the Citizens Advice Bureau; To identify and analyse the key challenges faced by the Citizens Advice Bureau in terms of the recruitment and retention of volunteers.
  3. General motivations for volunteering: Investment / advancement / personal development (Schiff 1990; Luping 2011; Holdsworth & Quinn 2010) Public good / altruism (O’Dwyer & Timonen 2009) Overcoming life events ( Wardell et al 2000) Gender themes: Disputed if women are more likely to volunteer for altruistic reasons Possible influence of roles played by fathers / mothers in family home ( Wuthnow, 1996) The general decline in volunteering over last thirty years could be attributed to women’s working patterns (Taniguchi, 2006) Themes from literature
  4. Male volunteers (13) main motivation to volunteer was altruistic; whilst female volunteers wished to use existing experience or skills Female volunteers initially felt that it was important to be working within their comfort zone Female volunteers more likely to consider leaving CAB – links to employment opportunities Gender related findings for CAB Study
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