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IIPS Fall Conference

IIPS Fall Conference. Session III Network Administrators Network Management (:30). Overview. What is managed Software used to Manage the network Using Logon Scripts to manage workstations Software/Hardware used to troubleshoot network problems

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IIPS Fall Conference

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  1. IIPS Fall Conference Session III Network Administrators Network Management (:30)

  2. Overview • What is managed • Software used to Manage the network • Using Logon Scripts to manage workstations • Software/Hardware used to troubleshoot network problems • Tips and Suggestions to make managing your network easier

  3. What is Managed • What it is that we manage • Approximately 1200 Workstations • 25 Windows NT/2000 Servers • 2 Unix Servers • 1 Novell Server • Approximately 40 Student Computer Labs • Approximately 300 Staff/Faculty Workstations • Approximately 100 Networked Printers • Mostly HP JetDirects managed with HP WebAdmin

  4. IT Department Staff Director Associate Director Unix Admin Telephone Support Network Administrator Web Administrator 2 Tech Support Specialist Network/PC Support Computer Center Specialist Unix Support User Account Management Software Support Specialist Help Desk Web Development Trainer What is Managed (cont.)

  5. Software Used to Manage ABTECH’s network • BlueOcean’s TrackIt Enterprise • www.blueocean.com • Helpdesk and work order management • Wiredred’s E/Pop • www.wiredred.com • Workstation Remote Control and Instant Messaging • Hyper Technologies’ Deepfreeze Pro • www.winselect.com • Lab computer lockdown • Symantec’s Ghost • www.symantec.com/ghost • Imaging and Image Distribution • Symantec’s PCAnywhere • www.symantec.com/pca • Remote Control of Servers

  6. Using Login Scripts • Batch Files • Very limited for login scripts • Lots of additional stand alone programs needed to enable basic login script capabilities • VBScript • Useful but not designed for use in login Scripts • Must create routines, or find them on the net, that enable basic login script capabilities

  7. Using Login Scripts (cont.) • Kixtart • Login Script Processor designed from the ground up for use in login scripts • It will work on any version of Windows (9x, ME, 2000, and XP) • It was originally designed by a Microsoft engineer and included in the Windows NT Resource Kit

  8. Using Login Scripts (cont.) • Kixtart is available for free on the web at http://www.kixtart.org • Latest Official Release Kixtart is v3.63 • Kixtart 2001 RC3 is available

  9. Using Login Scripts (cont.) • What we do with logon scripts • Display Acceptable Use Policy • Set various registry settings • Configure Termite (Terminal Emulation Software) • Install or Configure Groupwise

  10. What we do with logon scripts (cont.) • Copy Files • Map Drives • If necessary install Command Antivirus • Do not use Window 2000 Group Policies to distribute Command Antivirus • Determine if Deepfreeze is installed and take appropriate action

  11. Hardware/Software used to diagnose problems with ABTECH’s network • Fluke’s One Touch • Network Instruments’ Expert Observer • Basic Tools • PING • TRACERT (traceroute) • NET VIEW • NBTSTAT • WINIPCFG / IPCONFIG • Suggestions • Fluke’s OptiView • http://www.flukenetworks.com/ • Network Associates Sniffer • www.sniffer.com

  12. Tips and Suggestions • Setup a Server either per a lab or for a group of labs • Why • Storage of Ghost image(s) for lab(s) • Application and User file storage off of primary servers • User accounts and groups for lab stations kept off of Administrative Servers, is the logon server for the lab(s) • Network traffic (ghost, applications) associated with the lab is kept off of primary network • Must have either the workstations or the lab switch connected to a multicast enabled switch • How • Does not need to be a real server, a workstation class machine can be used with server software loaded on it

  13. Tips and Suggestions (cont.) • Isolating labs where Windows NT/2000 Server is taught • Why • Certain services running on server can disrupt the campus network, the primary example is DHCP. • How • Must use a router, either hardware or software, to block broadcast traffic. • Do not use NAT if the workstations use files from a server on the other side of the router.

  14. Tips and Suggestions (cont.) • Lab Assistants for Student Computer Labs • Why • They can be trained to support the hardware and software in a lab. • They can be responsible for re-imaging the workstations in a lab. • How • Lab Assistants can be pulled for the student population in a part-time manner. • Full-time Lab Assistants (Lab Managers) could be placed under the IT department and used for other IT task when free.

  15. Tips and Suggestions (cont.) • Use only a few types of PC Configurations • Why • Makes troubleshooting problems easier • Allows for an easier setup using a pre-configured ghost image • How • Have one or more pc configurations from a single PC vendor that your staff or faculty can select • Pre-test the most common applications and your network setup with these configurations

  16. Conclusion • Any Questions?

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